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Added 2 mins ago
MU
HUMAN RESOURCES ADVISOR (BAND LEVEL 10)
Memorial University, Newfoundland and Labrador
St. John's, NL
- $74,288 to $96,297 CAD / year
- Full-time
Reporting to the Team Lead, Client Services, and working collaboratively with a team of human resources (HR) functional experts and departmental administrators, this human resources…
Added 2 mins ago
DG
Restaurant General Manager
DC Global Talent Inc.
AB · Alberta, Canada
- $70,000 to $80,000 CAD / year
- Full-time
Lead the recruitment, development, and coaching of department leaders and team members
Added 2 mins ago
CH
Director - Communications
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…an exciting opportunity for a Director in Communications to lead a talented team and shape communications that advance our mission and strategic priorities. At Covenant, communications is…
Added 2 mins ago
C
Mechanical Engineer
CIMA+
AB · Edmonton, AB
- $110,480 to $151,910 CAD / year
- Full-time
We have an exciting opportunity for a Mechanical Engineer to join our Calgary (or Edmonton) based buildings engineering team. In this role, you will leverage your extensive experience…
Added 2 mins ago
CH
Physiotherapist I
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…All Physical Therapist I positions regularly rotate allowing team members to develop clinical skills and knowledge in all service areas, both inpatient and outpatient. Team members can…
Added 2 mins ago
CH
Physiotherapist I
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…All Physical Therapist I positions regularly rotate allowing team members to develop clinical skills and knowledge in all service areas, both inpatient and outpatient. Team members can…
Added 2 mins ago
C
Mechanical Engineer
CIMA+
Calgary, AB
- $110,480 to $151,910 CAD / year
- Full-time
We have an exciting opportunity for a Mechanical Engineer to join our Calgary (or Edmonton) based buildings engineering team. In this role, you will leverage your extensive experience…
Added 18 mins ago
M
Principal Designer, Otherlife
MoonPay
Toronto, ON
- Full-time
…Reporting to Executive Creative Director Nick Ace, you will lead concepting, design, and execution hands-on across brand, product, AI video, and GTM work, setting the standard for craft and…
Added 18 mins ago
JI
IT Business Analyst, Halifax
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 18 mins ago
JI
Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
Port Hawkesbury, NS
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 32 mins ago
T
Machine Learning and Quantum Information Systems Specialist
TRIUMF
Vancouver, BC
- Full-time
The Specialist will also collaborate closely with the Canadian ATLAS Tier-1 Centre team and play a leading role in the software framework development, integration, and optimization of…
Added 32 mins ago
C
Assistant Supervisor Track Maintenance-CA
CN
Peace River, AB
- Full-time
Lead engineering operations as outlined in CN's operating plan
Added 32 mins ago
HT
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 32 mins ago
MI
Commercial Business Development Manager
Munn Insurance
Dartmouth, NS
- Full-time
As MUNN continues to grow its commercial presence across Atlantic Canada, they are seeking a Commercial Business Development Manager to lead commercial growth initiatives throughout Nova…
Added 32 mins ago
SH
General Duty Nurse (N2) - Central Lines
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Demonstrating interest and participation in professional development activities.
Added 32 mins ago
AC
Food Retail Brand Location Supervisor
Aramark Canada
Kingston, ON
- Part-time
Provide ongoing training and professional development for team members.
Added 32 mins ago
IF
Senior Process Journey Owner
iA Financial Group
Toronto, ON · Montreal, QC
- Full-time
This is an opportunity to lead complex transformations, influence senior stakeholders, and shape the future of wealth management within a caring and trustworthy company where collaboration,…
Added 48 mins ago
HT
CNC Programmer
Husky Technologies
Bolton, ON
- Full-time
…an ambitious growth strategy that means exceptional career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the…
Added 48 mins ago
AC
Marketing Coordinator
Aramark Canada
AB · Edmonton, AB
- Full-time
Campus Marketing Strategy & Brand Partnership: Serve as the marketing lead for the university account, building strong, collaborative relationships with the university's brand and marketing…
Added 48 mins ago
SA
Assistant Restaurant Manager at Dunkin
SSP America
Mississauga, ON
- Full-time
As an Assistant Restaurant Manager, you will partner with the General Manager to lead daily operations, drive team performance, and ensure every guest receives fast, friendly, and accurate…
Added 48 mins ago
AC
Chef Manager - Healthcare
Aramark Canada
AB · Edmonton, AB
- Full-time
Lead, coach, and develop the culinary and food service team
Added 48 mins ago
HT
Test Engineering Technologist - Process Packaging
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 48 mins ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 48 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 48 mins ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…

Hilton Grand Vacations

Manager Guest Services

ON, Canada
ON, Canada, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

The Guest Services Manager is expected to provide the highest level of Member and Guest service at every point of contact through the use of communications, organizational and interpersonal skills. This position assists the General Manager with responsibilities as well as supervises, directs and leads the Front Desk and Night Auditor teams to ensure the standard and quality of services offered meets or exceeds levels established by Hilton Grand Vacations.

Responsibilities

In this highly visible leadership role represents Hilton Grand Vacations in a professional manner at all times.
Oversees and completes all front office leader daily tasks. Manages day-to-day staffing needs, plans and assigns work and establishes performance and development goals for team members.
Supervises the activities related to lodging, arrival and concierge services such as reception area standards, greeting standards for Members and Guests, cleanliness, comfort and accurate information.
Helps all Front Desk Clerks and Night Auditors in their own responsibilities and completion of their daily responsibilities.
Trains, mentors, and motivates front-desk clerks, night auditors. Enforces corporate quality-assurance standards.
Liaises with all other internal Team Members and departments to ensure that Member Reception is updated and able to support and provide service and information relating to large groups/functions and all animation events.
Can confidently lead through high-pressure situations, respond to emergencies and ensure smooth daily operations across departments.
Assists in selecting and hiring process of new Team Members at Member Reception: including but not limited to training, scheduling all shifts, evaluation of Member Reception Team Members’ performance on an annual basis.
Practices an open-door policy, communicates effectively and keeps all Front Desk Clerks and Night Auditors informed on activities and specials events on the Resort and throughout the area/locally.
Oversees the regular review, improvement and maintenance of the Vacation Home directory, Movie Menu and DVD case binders, and all activity/restaurant resource binders.
Helps in planning, supporting and communicating to Member Reception Team on all Member Animation activities/events and any other special events.
Follows up and resolves service issues quickly, handles escalated complaints on any Member related issues that require immediate Manager intervention/attention. Drives operational excellence in order to maintain high satisfaction scores.
Communicates with Members in a courteous, professional and empathetic manner.
Conducts daily reviews of occupancy and upcoming reservations for Members and all other guests - ensures special consideration of requests, housekeeping requirements and that all vacation homes are blocked in an orderly manner.
Ensures timely liaison between the Discovery/Passport/Referral guests, the applicable hotel partners and reservations and presentation times.
Organizes and orders all Member Reception Team Member uniforms – ensures that dress codes are set and met daily by all Member Reception Team Members.
Organizes the physical area of Member Reception and its back of house – ensures it is safe, tidy, and efficiently organized at all times.
Facilitates all Member collateral by ordering and keeping an updated inventory of supplies on hand.
Recommends improvements in the operation where there is opportunity to develop service standards, increase revenue, or reduce costs.
Provides input in the development of capital and operating budgets annually.
Prepares reports as requested and keeps the General Manager informed of all problems or unusual matters involving Members, Guests or Team Members.
Reviews and corrects daily/ monthly revenue and payment reports prepared by Night Auditors – provides support and answers questions if required to ensure all reporting is consistent and accurate prior to submission.
Champions Inspired Hospitality by empowering team members to exceed member expectations, creating meaningful connections, anticipating needs, and fostering a culture where every interaction reflects warmth, care, professionalism, and a commitment to delivering exceptional vacation experiences.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.

Qualifications

Provides immediate supervision to direct reports. Oversees and controls the work performance of others in a close working relationship, often in the same room or close proximity. A portion of the time may be spent performing individual tasks similar to those performed by direct reports. May participate in the interview, selection and training processes, as assigned. May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.

Computer proficiency in Microsoft Word, Excel and Outlook.
Understand how to develop and implement business strategies.
Ability to interpret policies, procedures and manuals.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem solving skills.
Performs well with frequent interruptions and/or distractions.
Basic math skills.
Cash handling skills (the ability to count currency, make and count back change).
Ability to consistently demonstrate the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.

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More about this job

Responsibilities

The Guest Services Manager oversees daily front office operations, including staffing, training, and ensuring high standards of member and guest service. They also handle escalated complaints, manage budgets, and ensure operational excellence across the resort.

Requirements

Candidates must possess strong leadership and customer service skills with proficiency in Microsoft Office applications. The role requires the ability to manage multiple priorities, handle cash, and adapt to high-pressure situations in a resort environment.

Skills

Customer service
Team leadership
Staff management
Conflict resolution
Time management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Cash handling
Problem solving
Analytical skills
Communication
Training and development
Operational excellence
Emergency response

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Front Office
Night Auditor
Resort Operations
Hospitality
Staffing
Budgeting
Revenue Reporting
Customer Satisfaction
Leadership
Concierge Services
Operational Excellence
Microsoft Office
Conflict Resolution
Team Mentoring
Inventory Management
Emergency Management
Quality Assurance
Scheduling
Performance Management

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