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Added 2 mins ago
GO
Manager - Community Nursing
Government of Yukon
Whitehorse, YT
- Full-time
…ongoing development of our team, and are recognized for our professional development opportunities, including our mentorship program designed to prepare and support nurses who serve rural…
Added 16 mins ago
SS
Assistant Store Manager
Summit Search Group
Montreal, QC
- Full-time
Support the Store Manager in the direct leadership and development of store team members, including sales and operations staff, ensuring performance expectations and growth plans are…
Added 46 mins ago
PA
Electrical Designer
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Assist with floor level support during build with respect to design changes
Added 46 mins ago
BT
IT & Innovation Consultant, SR&ED
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Windsor, ON
- Full-time
Previous exposure to SR&ED, tax incentives, public accounting, or professional services. Direct SR&ED experience is not required.
Added 46 mins ago
B
Business Area Manager - Vancouver East
BAT
Vancouver, BC
- Full-time
Deliver omnichannel growth through implementing a sustainable Win (Consumer) - Win (Customer) - Win (ITCAN) model with strategic trade partners, through direct reports.
Added 46 mins ago
CH
Hotel Manager
Crash Hotel Squamish
Squamish, BC
- $28 to $32 CAD / hour
- Full-time
Lead, motivate and support a small hotel team
Added 46 mins ago
NB
Business Development Manager
National Bank of Canada
Kamloops, BC
- Full-time
…solutions. A hybrid work environment and flexible schedule support a healthy balance between professional and personal…
Added 46 mins ago
BT
Senior Accountant, Audit & Accounting
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Toronto, ON
- Full-time
Ongoing professional development, including paid courses, certification and membership dues
Added 1 hour ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…with table turnover and guest needs. The Server Assistant has direct guest contact and must consistently provide professional, courteous service while following all Resort and Casino…
Added 1 hour ago
AH
Occupational Therapist I
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AB · Greater Edmonton Metropolitan Area
- Part-time
…needs of individuals, groups, or a community. You may act as a direct service provider, consultant, educator, or advocate and function as an integral health care team member. You will…
Added 1 hour ago
SP
Bilingual Customer Success Manager (French/English)
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Montreal, QC
- Full-time
…wealth management, and other financial services organizations to support digital transformation, regulatory compliance, and improved customer and member outcomes through the Salesforce…
Added 1 hour ago
GE
Stage Bar Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…with table turnover and guest needs. The Server Assistant has direct guest contact and must consistently provide professional, courteous service while following all Resort and Casino…
Added 1 hour ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…a Registered Nurse to join our Home Living team to provide professional support services in the homes of clients of all ages and stages of life. As a self-directed team member with…
Added 1 hour ago
AH
Occupational Therapist I
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High River, AB
- Part-time
…needs of individuals, groups, and communities. You may act as a direct service provider, consultant, educator, or advocate and function as an integral member of the healthcare team. You…
Added 1 hour ago
AH
Registered Nurse - Case Manager
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…achievable personal health and self-care goals and provide direct nursing care. In collaboration with the client/family and interdisciplinary team you will ensure services are provided and…
Added 1 hour ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
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Added 1 hour ago
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Therapy Assistant LC
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Calgary, AB · Greater Calgary Metropolitan Area
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Added 1 hour ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
…a Registered Nurse to join our Home Living team to provide professional support services in the homes of clients of all ages and stages of life. As a self-directed team member with…
Added 1 hour ago
AH
Health Care Aide
Alberta Health Services
Tofield, AB
- Part-time
…assistance by supporting activities of daily living and delivering support services to patients (clients, residents) who require short term assistance or ongoing support, in accordance with…
Added 1 hour ago
AH
Licensed Practical Nurse
Alberta Health Services
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…LPNs and HCAs of Alberta (CLHA). Current Basic Cardiac Life Support - Health Care Provider…
Added 1 hour ago
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Registered Nurse Float - Continuing Care
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Stony Plain, AB
- Temporary
…a Registered Nurse to join our Home Living team to provide professional support services in the homes of clients of all ages and stages of life. As a self-directed team member with…
Added 1 hour ago
AH
Therapy Assistant
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…a Therapy Assistant to join our Home Living team to provide professional support services in the homes of clients of all ages and stages of life. This position works within a collaborative…
Added 1 hour ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…with table turnover and guest needs. The Server Assistant has direct guest contact and must consistently provide professional, courteous service while following all Resort and Casino…
Added 1 hour ago
AH
Occupational Therapist I
Alberta Health Services
AB · Edmonton, AB
- Temporary
…needs of individuals, groups, and communities. You may act as a direct service provider, consultant, educator, or advocate and function as an integral member of the healthcare team. You…
Added 3 hours ago
KT
Medical Receptionist
Kalahari Trial Centre
Windsor, ON · Greater Windsor Metropolitan Area
- Full-time
We are seeking a professional, organized, and enthusiastic Medical Receptionist to join our growing medical practice and clinical research centre.

Hilton Grand Vacations

Manager Guest Services

ON, Canada
ON, Canada, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

The Guest Services Manager is expected to provide the highest level of Member and Guest service at every point of contact through the use of communications, organizational and interpersonal skills. This position assists the General Manager with responsibilities as well as supervises, directs and leads the Front Desk and Night Auditor teams to ensure the standard and quality of services offered meets or exceeds levels established by Hilton Grand Vacations.

Responsibilities

In this highly visible leadership role represents Hilton Grand Vacations in a professional manner at all times.
Oversees and completes all front office leader daily tasks. Manages day-to-day staffing needs, plans and assigns work and establishes performance and development goals for team members.
Supervises the activities related to lodging, arrival and concierge services such as reception area standards, greeting standards for Members and Guests, cleanliness, comfort and accurate information.
Helps all Front Desk Clerks and Night Auditors in their own responsibilities and completion of their daily responsibilities.
Trains, mentors, and motivates front-desk clerks, night auditors. Enforces corporate quality-assurance standards.
Liaises with all other internal Team Members and departments to ensure that Member Reception is updated and able to support and provide service and information relating to large groups/functions and all animation events.
Can confidently lead through high-pressure situations, respond to emergencies and ensure smooth daily operations across departments.
Assists in selecting and hiring process of new Team Members at Member Reception: including but not limited to training, scheduling all shifts, evaluation of Member Reception Team Members’ performance on an annual basis.
Practices an open-door policy, communicates effectively and keeps all Front Desk Clerks and Night Auditors informed on activities and specials events on the Resort and throughout the area/locally.
Oversees the regular review, improvement and maintenance of the Vacation Home directory, Movie Menu and DVD case binders, and all activity/restaurant resource binders.
Helps in planning, supporting and communicating to Member Reception Team on all Member Animation activities/events and any other special events.
Follows up and resolves service issues quickly, handles escalated complaints on any Member related issues that require immediate Manager intervention/attention. Drives operational excellence in order to maintain high satisfaction scores.
Communicates with Members in a courteous, professional and empathetic manner.
Conducts daily reviews of occupancy and upcoming reservations for Members and all other guests - ensures special consideration of requests, housekeeping requirements and that all vacation homes are blocked in an orderly manner.
Ensures timely liaison between the Discovery/Passport/Referral guests, the applicable hotel partners and reservations and presentation times.
Organizes and orders all Member Reception Team Member uniforms – ensures that dress codes are set and met daily by all Member Reception Team Members.
Organizes the physical area of Member Reception and its back of house – ensures it is safe, tidy, and efficiently organized at all times.
Facilitates all Member collateral by ordering and keeping an updated inventory of supplies on hand.
Recommends improvements in the operation where there is opportunity to develop service standards, increase revenue, or reduce costs.
Provides input in the development of capital and operating budgets annually.
Prepares reports as requested and keeps the General Manager informed of all problems or unusual matters involving Members, Guests or Team Members.
Reviews and corrects daily/ monthly revenue and payment reports prepared by Night Auditors – provides support and answers questions if required to ensure all reporting is consistent and accurate prior to submission.
Champions Inspired Hospitality by empowering team members to exceed member expectations, creating meaningful connections, anticipating needs, and fostering a culture where every interaction reflects warmth, care, professionalism, and a commitment to delivering exceptional vacation experiences.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.

Qualifications

Provides immediate supervision to direct reports. Oversees and controls the work performance of others in a close working relationship, often in the same room or close proximity. A portion of the time may be spent performing individual tasks similar to those performed by direct reports. May participate in the interview, selection and training processes, as assigned. May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.

Computer proficiency in Microsoft Word, Excel and Outlook.
Understand how to develop and implement business strategies.
Ability to interpret policies, procedures and manuals.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem solving skills.
Performs well with frequent interruptions and/or distractions.
Basic math skills.
Cash handling skills (the ability to count currency, make and count back change).
Ability to consistently demonstrate the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.

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More about this job

Responsibilities

The Guest Services Manager oversees daily front office operations, including staffing, training, and ensuring high standards of member and guest service. They also handle escalated complaints, manage budgets, and ensure operational excellence across the resort.

Requirements

Candidates must possess strong leadership and customer service skills with proficiency in Microsoft Office applications. The role requires the ability to manage multiple priorities, handle cash, and adapt to high-pressure situations in a resort environment.

Skills

Customer service
Team leadership
Staff management
Conflict resolution
Time management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Cash handling
Problem solving
Analytical skills
Communication
Training and development
Operational excellence
Emergency response

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Front Office
Night Auditor
Resort Operations
Hospitality
Staffing
Budgeting
Revenue Reporting
Customer Satisfaction
Leadership
Concierge Services
Operational Excellence
Microsoft Office
Conflict Resolution
Team Mentoring
Inventory Management
Emergency Management
Quality Assurance
Scheduling
Performance Management

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