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Added 43 mins ago
SC
chef de quart - Store# 04059, PLACE VILLE-MARIE
Starbucks Coffee Company
Montreal, QC
- Full-time
Added 43 mins ago
LC
Personal Shopper Part Time Day
Loblaw Companies Limited
Riverview, NB
- Part-time
Added 43 mins ago
LC
Receiver Part Time Night
Loblaw Companies Limited
Georgetown, ON
- Part-time
…appreciate our Receiver team members for all they do and their support in initiatives that help provides the best in-store experience for shoppers like ourselves in all our stores across…
Added 58 mins ago
QI
Kitchen Manager
Quality Inn & Suites Downtown
Charlottetown, PE
- Full-time
…standards are met. The Kitchen Manager coordinates ordering and inventory of food and supplies, manages kitchen staff scheduling, and monitors cost control and waste reduction.…
Added 59 mins ago
Retail Sales Associate
EssilorLuxottica Group
Kelowna, BC
Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
Added 1 hour ago
PP
Food counter attendant
Pita Pit
Moose Jaw, SK
- Full-time
Added 1 hour ago
CC
Leadership Development Program (Canada)
Chick-fil-A Corporate Support Center
Mississauga, ON
- Full-time
…position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project. Additional information about these…
Added 1 hour ago
NT
Fiber Network Planner - Damascus Based
Norconsult Telematics
ON · Ontario, Canada
- Contract
Support reconciliation of planned fiber records with physical inventory, as-built documentation, and circuit data.
Added 1 hour ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Network and Systems Specialist will oversee the day-to-day operation of the computer network, including hardware & software support.
Added 1 hour ago
C
Sales Associate
Claire's
Hamilton, ON
- $17 USD / hour
- Part-time
Support shipment processing, replenishment, and inventory accuracy.
Added 1 hour ago
TB
BP Supervisor
The Burger's Priest
Waterloo, ON
- Full-time
…right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of…
Added 1 hour ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
Our success is built on customer satisfaction. And within our company, our stores are our customers too. When we support each other and work as a team, we make great things happen together.
Added 1 hour ago
LC
Merchandiser, Hourly Part Time Afternoon
Loblaw Companies Limited
Winnipeg, MB
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 1 hour ago
LC
Beauty Specialist, Hourly Part Time Evening
Loblaw Companies Limited
Winnipeg, MB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 hour ago
RS
TV Traffic Coordinator
Rogers Sports & Media
Toronto, ON
- Full-time
Inventory Management includes but not limited to quality assurance, inventory reports, sales service, last minute sales and programming changes, avails, balancing and formatting,…
Added 2 hours ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Added 2 hours ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Manage financial transactions; Ensure POS - menu costing, and inventory information is current and accurate
Added 2 hours ago
NR
Child Care Cook
Niagara Region
ON · Niagara, ON
- Part-time
Order and maintain food and kitchen supplies as needed, maintains inventory records.
Added 2 hours ago
GE
Conversion Set Up Crew
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…structure for safe operation. The Porter also assists with inventory control of catering equipment and…
Added 2 hours ago
GE
Executive Housekeeper
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Complete a monthly linen room inventory and order supplies from the Storeroom
Added 2 hours ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Monitor product and supply levels throughout the shift and proactively replenish items to support uninterrupted beverage service.
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Afternoon
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 2 hours ago
SD
Beauty Specialist, Hourly Part Time Evening
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 2 hours ago
W
(CAN) Distribution Centre Team Associate - Operations II - HVDC 6081 FT Shift Change - Wed to Sat (5:00pm-3:30am)
Walmart
AB
- Full-time
3. Stock replenishing and restocking of inventory / customer product
Added 2 hours ago
W
(CAN) Distribution Centre Team Associate - Operations - HVDC Associates Only - PT shift Change - Sun to Tue (6:00am - 4:30pm)
Walmart
AB
- Part-time
3. Stock replenishing and restocking of inventory / customer product

Hilton Grand Vacations

Manager Guest Services

ON, Canada
ON, Canada, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

The Guest Services Manager is expected to provide the highest level of Member and Guest service at every point of contact through the use of communications, organizational and interpersonal skills. This position assists the General Manager with responsibilities as well as supervises, directs and leads the Front Desk and Night Auditor teams to ensure the standard and quality of services offered meets or exceeds levels established by Hilton Grand Vacations.

Responsibilities

In this highly visible leadership role represents Hilton Grand Vacations in a professional manner at all times.
Oversees and completes all front office leader daily tasks. Manages day-to-day staffing needs, plans and assigns work and establishes performance and development goals for team members.
Supervises the activities related to lodging, arrival and concierge services such as reception area standards, greeting standards for Members and Guests, cleanliness, comfort and accurate information.
Helps all Front Desk Clerks and Night Auditors in their own responsibilities and completion of their daily responsibilities.
Trains, mentors, and motivates front-desk clerks, night auditors. Enforces corporate quality-assurance standards.
Liaises with all other internal Team Members and departments to ensure that Member Reception is updated and able to support and provide service and information relating to large groups/functions and all animation events.
Can confidently lead through high-pressure situations, respond to emergencies and ensure smooth daily operations across departments.
Assists in selecting and hiring process of new Team Members at Member Reception: including but not limited to training, scheduling all shifts, evaluation of Member Reception Team Members’ performance on an annual basis.
Practices an open-door policy, communicates effectively and keeps all Front Desk Clerks and Night Auditors informed on activities and specials events on the Resort and throughout the area/locally.
Oversees the regular review, improvement and maintenance of the Vacation Home directory, Movie Menu and DVD case binders, and all activity/restaurant resource binders.
Helps in planning, supporting and communicating to Member Reception Team on all Member Animation activities/events and any other special events.
Follows up and resolves service issues quickly, handles escalated complaints on any Member related issues that require immediate Manager intervention/attention. Drives operational excellence in order to maintain high satisfaction scores.
Communicates with Members in a courteous, professional and empathetic manner.
Conducts daily reviews of occupancy and upcoming reservations for Members and all other guests - ensures special consideration of requests, housekeeping requirements and that all vacation homes are blocked in an orderly manner.
Ensures timely liaison between the Discovery/Passport/Referral guests, the applicable hotel partners and reservations and presentation times.
Organizes and orders all Member Reception Team Member uniforms – ensures that dress codes are set and met daily by all Member Reception Team Members.
Organizes the physical area of Member Reception and its back of house – ensures it is safe, tidy, and efficiently organized at all times.
Facilitates all Member collateral by ordering and keeping an updated inventory of supplies on hand.
Recommends improvements in the operation where there is opportunity to develop service standards, increase revenue, or reduce costs.
Provides input in the development of capital and operating budgets annually.
Prepares reports as requested and keeps the General Manager informed of all problems or unusual matters involving Members, Guests or Team Members.
Reviews and corrects daily/ monthly revenue and payment reports prepared by Night Auditors – provides support and answers questions if required to ensure all reporting is consistent and accurate prior to submission.
Champions Inspired Hospitality by empowering team members to exceed member expectations, creating meaningful connections, anticipating needs, and fostering a culture where every interaction reflects warmth, care, professionalism, and a commitment to delivering exceptional vacation experiences.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.

Qualifications

Provides immediate supervision to direct reports. Oversees and controls the work performance of others in a close working relationship, often in the same room or close proximity. A portion of the time may be spent performing individual tasks similar to those performed by direct reports. May participate in the interview, selection and training processes, as assigned. May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.

Computer proficiency in Microsoft Word, Excel and Outlook.
Understand how to develop and implement business strategies.
Ability to interpret policies, procedures and manuals.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem solving skills.
Performs well with frequent interruptions and/or distractions.
Basic math skills.
Cash handling skills (the ability to count currency, make and count back change).
Ability to consistently demonstrate the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.

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More about this job

Responsibilities

The Guest Services Manager oversees daily front office operations, including staffing, training, and ensuring high standards of member and guest service. They also handle escalated complaints, manage budgets, and ensure operational excellence across the resort.

Requirements

Candidates must possess strong leadership and customer service skills with proficiency in Microsoft Office applications. The role requires the ability to manage multiple priorities, handle cash, and adapt to high-pressure situations in a resort environment.

Skills

Customer service
Team leadership
Staff management
Conflict resolution
Time management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Cash handling
Problem solving
Analytical skills
Communication
Training and development
Operational excellence
Emergency response

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Front Office
Night Auditor
Resort Operations
Hospitality
Staffing
Budgeting
Revenue Reporting
Customer Satisfaction
Leadership
Concierge Services
Operational Excellence
Microsoft Office
Conflict Resolution
Team Mentoring
Inventory Management
Emergency Management
Quality Assurance
Scheduling
Performance Management

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