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Added 6 mins ago
MD
Senior Manager of Policy and Regulation-State Prog Admin Supv Prin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
The Senior Manager of Policy and Regulation oversees two key divisions, ensuring the successful execution of operations and strategic initiatives within both areas. This leadership role is…
Added 6 mins ago
MD
Supervisor, Family Health Benefit Policy and Programs - Human Services Supervisor 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…family health programming, and coordinates closely with the PHI Manager and other HIBD colleagues to ensure family health policy and programs are integrated with the division’s broader…
Added 6 mins ago
CB
Store Manager CosmoProf 07554
CosmoProf Beauty
Milton, ON
- Full-time
As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe that our success is based primarily on the advice…
Added 6 mins ago
WC
Cleaner (2026-385-HHS)
WoodGreen Community Services
Toronto, ON
- Contract
As a Cleaner, you’ll report to the Manager, Housing & Homelessness Services, & Maintenance, and will play a key role in our day-to-day operations, keeping our buildings spotless and…
Added 6 mins ago
CL
HR Generalist
Charger Logistics Inc.
Brampton, ON
- Full-time
Currently, we are seeking a motivated and experienced HR Generalist to join our HR team at our Brampton office. This role is focussed on our LATAM operations.
Added 6 mins ago
AI
Service Delivery Manager (French)
Apptoza Inc.
Montreal, QC
- Full-time
Manage end-to-end Azure Cloud Infrastructure operations, including Incident, Change, Problem, and Service Request Management.
Added 6 mins ago
CO
Manager, Hospital to Home and Clinical Programs
Circle of Care, Sinai Health
Toronto, ON
- Full-time
The Manager, Hospital to Home and Clinical Programs is accountable for leading a dedicated service team in delivering seamless and timely care that meets the unique needs of clients…
Added 6 mins ago
TC
Salesforce Project Manager
Tata Consultancy Services
Waterloo, ON
- $90,000 to $100,000 CAD / year
- Full-time
Establish strong stakeholder governance with business, security, OT operations, and platform leadership.
Added 6 mins ago
RH
Marketing Manager
Robert Half
Oshawa, ON
- $85,000 to $95,000 CAD / year
- Full-time
…in a collaborative environment. Reporting to the Marketing Manager, the successful candidate will oversee eCommerce operations, CRM and marketing automation, digital platform enhancements,…
Added 6 mins ago
IG
Construction Project Manager
Insight Global
Toronto, ON
- $70 to $90 CAD / hour
- Contract
Position Overview We are seeking an experienced Construction Manager to support the successful delivery of a large-scale data centre project as it progresses through its final stages of…
Added 6 mins ago
AG
Kitchen Manager
AMK Global Group
Ancaster, ON
- $60,000 to $65,000 CAD / year
- Full-time
AMK Global is hiring for Kitchen Manager to lead a high-volume kitchen, deliver consistent food quality, and manage busy service alongside large events. This role is ideal for a calm,…
Added 6 mins ago
MT
Logistics Sales Representative
MT Talent Solutions Inc.
Burlington, ON
- Full-time
…American logistics organization to find a Business Development Manager who is ready to grow a customer portfolio and build a rewarding career in…
Added 6 mins ago
BR
Branch Manager
BJRC Recruiting
Toronto, ON
- Full-time
…and investment sectors. They are seeking a hands-on Branch Manager to oversee day-to-day operations, lead a team, and drive operational efficiency while maintaining high standards of…
Added 6 mins ago
OC
Office Manager
Options Consulting Solutions
Toronto, ON
- $75,000 to $130,000 CAD / year
- Full-time
A small, fast-paced and highly confidential Family Office is making its first dedicated hire. The Office Manager will handle bookkeeping, portfolio administration and general office…
Added 6 mins ago
GC
Part-Time Bartender-PET
Great Canadian Entertainment
Peterborough, ON
- Part-time
…laws, policies, and procedures. Under the supervision of F&B Manager or Supervisor this role positively contributes to an entrepreneurial culture that is nimble, energized, growth oriented,…
Added 6 mins ago
M(
Housekeeping Supervisor
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
Reporting to the Assistant Manager, Housekeeping, you will be jointly responsible for all venues' overall cleanliness, detail, servicing, resources, care, and maintenance. This position's…
Added 6 mins ago
M
Dock Lead Hand
Mohegan
Surrey, BC
- Full-time
Relays information from the Operations Manager to Dock Workers and keeps the Operations Manager updated with dockside operations.
Added 6 mins ago
R
Administrator, Transaction Processing
RBC
Toronto, ON
- Full-time
…environment, handling diverse mutual fund and segregated fund operations while contributing to process improvements across the…
Added 6 mins ago
L
EHS Specialist (Burnaby, BC – Hybrid)
LifeLabs
Burnaby, BC
- $68,126 to $86,861 CAD / year
Analyze both internal and external operations process and offer recommendations for constant improvement in reducing LifeLabs incident rate by identifying opportunities that improve the…
Added 6 mins ago
Practice Manager- Hôpital Vétérinaire Embrun Veterinary Hospital
VetStrategy / Daubigny
Embrun, ON
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 6 mins ago
Pharmacy Manager
Neighbourly Pharmacy
Windsor, ON
Neighbourly Pharmacy is looking for a Full-Time Pharmacy Manager to join our team at Provincial Pharmacy in Windsor, Ontario.
Added 6 mins ago
Manager, Hospital to Home and Clinical Programs
Circle of Care, Sinai Health
Toronto, ON
The Manager, Hospital to Home and Clinical Programs is accountable for leading a dedicated service team in delivering seamless and timely care that meets the unique needs of clients…
Added 6 mins ago
PV
Full Time Keyholder (Store 2451 - Stroud)
Pet Valu
Stroud, ON
- Full-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 6 mins ago
Senior Engineering Designer
Trench Group GmbH
Toronto, ON
Reporting to the Engineering Manager, the Senior Air Core Reactor Designer is a technical expert responsible for the design of Air-Core Coil products (air core reactors), covering…
Added 21 mins ago
WU
Clinical Education Manager
Western University
London, ON
- Full-time
The Manager, Clinical Education is accountable for providing administrative leadership to the Clinical Education areas (years 3 and 4) of the UME program to ensure effective and efficient…

Hilton Grand Vacations

Manager Guest Services

ON, Canada
ON, Canada, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

The Guest Services Manager is expected to provide the highest level of Member and Guest service at every point of contact through the use of communications, organizational and interpersonal skills. This position assists the General Manager with responsibilities as well as supervises, directs and leads the Front Desk and Night Auditor teams to ensure the standard and quality of services offered meets or exceeds levels established by Hilton Grand Vacations.

Responsibilities

In this highly visible leadership role represents Hilton Grand Vacations in a professional manner at all times.
Oversees and completes all front office leader daily tasks. Manages day-to-day staffing needs, plans and assigns work and establishes performance and development goals for team members.
Supervises the activities related to lodging, arrival and concierge services such as reception area standards, greeting standards for Members and Guests, cleanliness, comfort and accurate information.
Helps all Front Desk Clerks and Night Auditors in their own responsibilities and completion of their daily responsibilities.
Trains, mentors, and motivates front-desk clerks, night auditors. Enforces corporate quality-assurance standards.
Liaises with all other internal Team Members and departments to ensure that Member Reception is updated and able to support and provide service and information relating to large groups/functions and all animation events.
Can confidently lead through high-pressure situations, respond to emergencies and ensure smooth daily operations across departments.
Assists in selecting and hiring process of new Team Members at Member Reception: including but not limited to training, scheduling all shifts, evaluation of Member Reception Team Members’ performance on an annual basis.
Practices an open-door policy, communicates effectively and keeps all Front Desk Clerks and Night Auditors informed on activities and specials events on the Resort and throughout the area/locally.
Oversees the regular review, improvement and maintenance of the Vacation Home directory, Movie Menu and DVD case binders, and all activity/restaurant resource binders.
Helps in planning, supporting and communicating to Member Reception Team on all Member Animation activities/events and any other special events.
Follows up and resolves service issues quickly, handles escalated complaints on any Member related issues that require immediate Manager intervention/attention. Drives operational excellence in order to maintain high satisfaction scores.
Communicates with Members in a courteous, professional and empathetic manner.
Conducts daily reviews of occupancy and upcoming reservations for Members and all other guests - ensures special consideration of requests, housekeeping requirements and that all vacation homes are blocked in an orderly manner.
Ensures timely liaison between the Discovery/Passport/Referral guests, the applicable hotel partners and reservations and presentation times.
Organizes and orders all Member Reception Team Member uniforms – ensures that dress codes are set and met daily by all Member Reception Team Members.
Organizes the physical area of Member Reception and its back of house – ensures it is safe, tidy, and efficiently organized at all times.
Facilitates all Member collateral by ordering and keeping an updated inventory of supplies on hand.
Recommends improvements in the operation where there is opportunity to develop service standards, increase revenue, or reduce costs.
Provides input in the development of capital and operating budgets annually.
Prepares reports as requested and keeps the General Manager informed of all problems or unusual matters involving Members, Guests or Team Members.
Reviews and corrects daily/ monthly revenue and payment reports prepared by Night Auditors – provides support and answers questions if required to ensure all reporting is consistent and accurate prior to submission.
Champions Inspired Hospitality by empowering team members to exceed member expectations, creating meaningful connections, anticipating needs, and fostering a culture where every interaction reflects warmth, care, professionalism, and a commitment to delivering exceptional vacation experiences.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.

Qualifications

Provides immediate supervision to direct reports. Oversees and controls the work performance of others in a close working relationship, often in the same room or close proximity. A portion of the time may be spent performing individual tasks similar to those performed by direct reports. May participate in the interview, selection and training processes, as assigned. May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.

Computer proficiency in Microsoft Word, Excel and Outlook.
Understand how to develop and implement business strategies.
Ability to interpret policies, procedures and manuals.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem solving skills.
Performs well with frequent interruptions and/or distractions.
Basic math skills.
Cash handling skills (the ability to count currency, make and count back change).
Ability to consistently demonstrate the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.

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More about this job

Responsibilities

The Guest Services Manager oversees daily front office operations, including staffing, training, and ensuring high standards of member and guest service. They also handle escalated complaints, manage budgets, and ensure operational excellence across the resort.

Requirements

Candidates must possess strong leadership and customer service skills with proficiency in Microsoft Office applications. The role requires the ability to manage multiple priorities, handle cash, and adapt to high-pressure situations in a resort environment.

Skills

Customer service
Team leadership
Staff management
Conflict resolution
Time management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Cash handling
Problem solving
Analytical skills
Communication
Training and development
Operational excellence
Emergency response

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Front Office
Night Auditor
Resort Operations
Hospitality
Staffing
Budgeting
Revenue Reporting
Customer Satisfaction
Leadership
Concierge Services
Operational Excellence
Microsoft Office
Conflict Resolution
Team Mentoring
Inventory Management
Emergency Management
Quality Assurance
Scheduling
Performance Management

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