Jobs in Canada

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Added 3 hours ago
FR
Security Concierge
FirstService Residential Canada
Vaughan, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 3 hours ago
FR
Security Concirge
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 4 hours ago
FR
Patrol Guard
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 4 hours ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 4 hours ago
FR
Security Concierge Supervisor
FirstService Residential Canada
Mississauga, ON
- Full-time
As a Security Concierge Supervisor, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated,…
Added 4 hours ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 4 hours ago
AC
Hospitality Supervisor
Aramark Canada
AB · Edmonton, AB
- Internship
Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:
Added 5 hours ago
Campus Security Guard - Overnight ( PT )
GardaWorld
Vancouver, BC
Are you a vigilant, professional, and service-oriented individual who takes pride in creating safe and welcoming environments? We are seeking a Campus Security Guard to play a vital role in…
Added 5 hours ago
FG
Genesis Valet Concierge
FFUN Group
Saskatoon, SK
- Full-time
We're looking for a Genesis Valet Concierge who is passionate about providing outstanding customer service and creating memorable experiences. As the first and last point of contact for our…
Added 6 hours ago
HG
Manager Guest Services
Hilton Grand Vacations
ON · ON, Canada
- Full-time
The Guest Services Manager is expected to provide the highest level of Member and Guest service at every point of contact through the use of communications, organizational and interpersonal…
Added 6 hours ago
KO
Security Guard & Site Supervisor – GTA
Knights On Guard Security
Toronto, ON
- $17.2 to $19 CAD / hour
- Part-time
Unlimited Support: 24/7 operations center and virtual concierge
Added 6 hours ago
KO
Security Guard & Site Supervisor – GTA
Knights On Guard Security
Toronto, ON
- $17.2 to $19 CAD / hour
- Part-time
Unlimited Support: 24/7 operations center and virtual concierge
Added 6 hours ago
CC
Auto Collision Repair Planner
CSN Collision
Pickering, ON
- $50,000 to $100,000 CAD / year
- Full-time
Customer Concierge: Provide clear, empathetic updates to vehicle owners regarding their repair status, parts delays, and delivery timelines
Added 7 hours ago
Concierge Security Guard - Data Center
GardaWorld
Toronto, ON
As a Concierge Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers,…
Added 7 hours ago
Guest Service Agent
Northland Properties
Langley (District), BC · Langley, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 7 hours ago
RP
Concierge-Parkside Square
Rhapsody Property Management Services
Toronto, ON
- $19 to $21 CAD / hour
- Full-time
The successful candidate will provide exceptional service to all residents, prospective residents, guests, clients and vendors. Concierge team members are the face of the property while…
Added 7 hours ago
RP
Concierge-The Brixton
Rhapsody Property Management Services
Toronto, ON
- $18 to $19 CAD / hour
- Full-time
The successful candidate will provide exceptional service to all residents, prospective residents, guests, clients and vendors. Concierge team members are the face of the property while…
Added 7 hours ago
Concierge Security Guard - Education - Casual
GardaWorld
Hamilton, ON
As a Concierge Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers,…
Added 8 hours ago
C
Receptionist/Concierge
Chartwell
Guelph, ON
- Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 8 hours ago
AT
CXA Retail Concierge / Cashier, Islington
Atlas Tools & Machinery
Toronto, ON
- $19.25 to $21 CAD / hour
- Full-time
As a Customer Experience Associate - Retail Concierge, your role is pivotal in creating a welcoming and seamless shopping experience for our customers. Reporting to the Customer Experience…
Added 8 hours ago
M
Rooms Operations Assistant Manager
Marriott
Trois-Rivières, QC
- Full-time
…that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to…
Added 9 hours ago
CC
Auto Collision Repair Planner
CSN Collision
Pickering, ON
- $50,000 to $100,000 CAD / year
- Full-time
Customer Concierge: Provide clear, empathetic updates to vehicle owners regarding their repair status, parts delays, and delivery timelines.
Added 9 hours ago
ML
Hospitality Director
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
Ensure exceptional service delivery across events, premium dining, and concierge operations.
Added 9 hours ago
DG
Senior Manager, SR&ED Finance
Doane Grant Thornton LLP
Mississauga, ON
- Full-time
…professional and personal demeanour coupled with excellent client service and interpersonal skills has a proven track record of positive client and people experiences. As a self-motivated…
Added 9 hours ago
Concierge Security Guard - Education
GardaWorld
Hamilton, ON
As a Concierge Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers,…

Hilton Grand Vacations

Manager Guest Services

ON, Canada
ON, Canada, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

The Guest Services Manager is expected to provide the highest level of Member and Guest service at every point of contact through the use of communications, organizational and interpersonal skills. This position assists the General Manager with responsibilities as well as supervises, directs and leads the Front Desk and Night Auditor teams to ensure the standard and quality of services offered meets or exceeds levels established by Hilton Grand Vacations.

Responsibilities

In this highly visible leadership role represents Hilton Grand Vacations in a professional manner at all times.
Oversees and completes all front office leader daily tasks. Manages day-to-day staffing needs, plans and assigns work and establishes performance and development goals for team members.
Supervises the activities related to lodging, arrival and concierge services such as reception area standards, greeting standards for Members and Guests, cleanliness, comfort and accurate information.
Helps all Front Desk Clerks and Night Auditors in their own responsibilities and completion of their daily responsibilities.
Trains, mentors, and motivates front-desk clerks, night auditors. Enforces corporate quality-assurance standards.
Liaises with all other internal Team Members and departments to ensure that Member Reception is updated and able to support and provide service and information relating to large groups/functions and all animation events.
Can confidently lead through high-pressure situations, respond to emergencies and ensure smooth daily operations across departments.
Assists in selecting and hiring process of new Team Members at Member Reception: including but not limited to training, scheduling all shifts, evaluation of Member Reception Team Members’ performance on an annual basis.
Practices an open-door policy, communicates effectively and keeps all Front Desk Clerks and Night Auditors informed on activities and specials events on the Resort and throughout the area/locally.
Oversees the regular review, improvement and maintenance of the Vacation Home directory, Movie Menu and DVD case binders, and all activity/restaurant resource binders.
Helps in planning, supporting and communicating to Member Reception Team on all Member Animation activities/events and any other special events.
Follows up and resolves service issues quickly, handles escalated complaints on any Member related issues that require immediate Manager intervention/attention. Drives operational excellence in order to maintain high satisfaction scores.
Communicates with Members in a courteous, professional and empathetic manner.
Conducts daily reviews of occupancy and upcoming reservations for Members and all other guests - ensures special consideration of requests, housekeeping requirements and that all vacation homes are blocked in an orderly manner.
Ensures timely liaison between the Discovery/Passport/Referral guests, the applicable hotel partners and reservations and presentation times.
Organizes and orders all Member Reception Team Member uniforms – ensures that dress codes are set and met daily by all Member Reception Team Members.
Organizes the physical area of Member Reception and its back of house – ensures it is safe, tidy, and efficiently organized at all times.
Facilitates all Member collateral by ordering and keeping an updated inventory of supplies on hand.
Recommends improvements in the operation where there is opportunity to develop service standards, increase revenue, or reduce costs.
Provides input in the development of capital and operating budgets annually.
Prepares reports as requested and keeps the General Manager informed of all problems or unusual matters involving Members, Guests or Team Members.
Reviews and corrects daily/ monthly revenue and payment reports prepared by Night Auditors – provides support and answers questions if required to ensure all reporting is consistent and accurate prior to submission.
Champions Inspired Hospitality by empowering team members to exceed member expectations, creating meaningful connections, anticipating needs, and fostering a culture where every interaction reflects warmth, care, professionalism, and a commitment to delivering exceptional vacation experiences.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.

Qualifications

Provides immediate supervision to direct reports. Oversees and controls the work performance of others in a close working relationship, often in the same room or close proximity. A portion of the time may be spent performing individual tasks similar to those performed by direct reports. May participate in the interview, selection and training processes, as assigned. May be responsible for assigning work to direct reports, reviewing results in accordance to policies and procedures, and providing recommendations to management.

Computer proficiency in Microsoft Word, Excel and Outlook.
Understand how to develop and implement business strategies.
Ability to interpret policies, procedures and manuals.
Excellent customer service skills.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to changes.
Recognizes an emergency situation and takes appropriate action.
Able to establish and maintain a cooperative working relation.
Able to use sound judgment; work independently, with minimal supervision.
Strong analytical and problem solving skills.
Performs well with frequent interruptions and/or distractions.
Basic math skills.
Cash handling skills (the ability to count currency, make and count back change).
Ability to consistently demonstrate the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.

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More about this job

Responsibilities

The Guest Services Manager oversees daily front office operations, including staffing, training, and ensuring high standards of member and guest service. They also handle escalated complaints, manage budgets, and ensure operational excellence across the resort.

Requirements

Candidates must possess strong leadership and customer service skills with proficiency in Microsoft Office applications. The role requires the ability to manage multiple priorities, handle cash, and adapt to high-pressure situations in a resort environment.

Skills

Customer service
Team leadership
Staff management
Conflict resolution
Time management
Microsoft Word
Microsoft Excel
Microsoft Outlook
Cash handling
Problem solving
Analytical skills
Communication
Training and development
Operational excellence
Emergency response

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Front Office
Night Auditor
Resort Operations
Hospitality
Staffing
Budgeting
Revenue Reporting
Customer Satisfaction
Leadership
Concierge Services
Operational Excellence
Microsoft Office
Conflict Resolution
Team Mentoring
Inventory Management
Emergency Management
Quality Assurance
Scheduling
Performance Management

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