Building Operator

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Building Operator with Hines, you will be responsible to operate and maintain all building equipment and systems in a manner that ensures all Hines quality standards are upheld, and that all tenants enjoy a safe and comfortable work environment that is associated with a AAA building.

• Respond to tenant service requests (such as heating/cooling calls) and emergencies, in a professional manner
• Perform daily rounds and log readings
• Review and complete daily entries into engineer’s log
• Complete preventive/demand maintenance tasks on HVAC, plumbing mechanical and life safety systems; input data histories into Computerized Maintenance Management System
• Oversee the start-up/shutdown and operation of major building equipment utilizing the Building Automation System
• Ensure maximum energy efficiency; inspect, operate, maintain and repair mechanical/electrical systems and equipment (including boilers, chillers, HVAC equipment, pumps, generators, life safety system, etc.) as required
• Perform minor repairs: replace washers/faucets; clear sinks, toilets and drains; clear grease traps/sumps; re-pack valves; replace pumps/motors; reset breakers, etc.
• Maintain/align fan/air handling units (e.g., complete air filter changes, belt inspection/replacement)
• Complete general mechanical/maintenance duties
• Ensure mechanical rooms and all other work areas are kept in a safe, clean and organized state, including completing any required painting
• Demonstrate proficiency in the proper use of basic hand tools (e.g., socket sets, wrenches, pliers, screwdrivers, saws and hammers, etc.)
• Understand correct usage of power tools (pneumatic & electric), drills, saws, grinder, impact wrenches, etc.
• Demonstrate proficiency in the correct usage of all personal safety equipment
• Troubleshoot/repair and or report building automation system issues
• Monitor work of contractors/external service providers to ensure adherence to company/industry standards
• Participate in review of operating policies/procedures as required
• Complete maintenance of metal/plastic pipe systems
• Conduct chemical treatment tests
• Work in compliance with Occupational Health and Safety Act and other applicable codes
• Escalate unusual events/occurrences to supervisor
• Conduct generator & Fire Alarm testing as per schedules
• Support the appearance and safety of the property
• Perform general building maintenance/repairs (e.g., lighting, door repairs, etc.)
• Assist other classifications/trades as required

Relationships

• Ensure working relationships with tenants, contractors and external service providers are constantly upheld; ensure corrective action is taken to meet tenant needs
• Establish working relationships with staff to aid in the delivery of services
• Develop working rapport with suppliers, contractors and external service providers to respond to information needsMaintain positive relations with tenants/clients through effective communication

Problem Solving and Analysis

• Monitor, adjust and repair infrastructure systems
• Utilize industry best practices/procedures to perform duties
• Identify problem areas; conduct investigation; analyze and make recommendations that may include innovative solutions

Decision Making and Autonomy

• Make basic decisions within established procedures/practices
• Provide input to operational decisions by identifying tenant/client/facility needs
• Demonstrate proficiency in the Building Automation System, computer-based communications, and use of myHines.com and Microsoft Office to effectively administer and implement changing requirements within the engineering programs
• Read and use all types of testing equipment, analog digital multi-meters, pressure and temperature indicating and recording devices, air flow measuring devices, and leak detection devices

Employee Development

• Complete mandatory Hines training programs (annually)
• Create/implement personal development plan (MPACT) to identify skills required to move to next level
• Demonstrate proficiency in two (2) or more categories of the Hines Engineering Assessment Guidelines and possess ability to provide training in these areas
• Demonstrate proficiency in mathematical computations related to building operations for problem solving building comfort and operation issues

Qualifications

Minimum Requirements include:

• BES 1 & 2 required

• 3rd or 4th class Operating Engineer or Ontario trades certification of qualification preferred

• Two or more years of experience in the operation and maintenance of facilities

• Interact with employees, visitors, and contractors with poise and diplomacy.

• Understand policies and procedures of the company and of the assigned property.

• Proficient in computer skills to effectively administer and implement changing requirements within the engineering programs.

• Read and understand a variety of instructions, including equipment instruction manuals, furnished in written, oral, or schedule form.

• Read and use all types of testing equipment, analog digital multi-meters, pressure and temperature indicating and recording devices, air flow measuring devices, and leak detection devices.

• Knowledge and proper use of basic hand tools (i.e., socket sets, wrenches, pliers, screwdrivers, saws, and hammers, etc.).

• Understand correct usage of power tools (pneumatic, electric or engine drive), drill motors, saws, grinder, and impact wrenches, etc.

• Understand correct usage of all personal safety equipment.

• Able to perform mathematical computations related to building operations for problem solving building comfort and operation issues.

• Communicate effectively, both verbally and written.

• Maintain calm demeanor in emergency situations.

• Work indoors approximately 80% of the time and outdoors approximately 20% of the time.

• Use olfactory, auditory, and visual senses.

• Work standing all day.

• Ability to lift 50 lbs. or more.

• Climb up and down stairs and ladders.

• Access remote work areas and confined spaces (i.e., crawl spaces, roofs).

• Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting).

• Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, rotation, and some holidays.

• Work overtime as business needs deem appropriate.

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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