ServiceNow Architect/ServiceNow Solution Architect
- Toronto, ON, Canada
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Original job description
Role: ServiceNow Implementation Architect/ServiceNow Solution Architect
Location: Toronto, ON (Hybrid)
We are looking for an experienced ServiceNow Implementation Architect to lead solution architecture, implementation strategy, and technical delivery. This is a customer-facing architecture role requiring strong technical expertise, process knowledge, and the ability to guide offshore development teams.
Key Responsibilities:
- Lead customer workshops and act as the primary technical advisor.
- Design solutions across ITSM, ITOM, CMDB, HR, Finance, and enterprise workflows.
- Architect CSDM, Discovery, Service Mapping, and Event Management.
- Design integrations with Oracle, Workday, Dayforce, and other enterprise systems.
- Define platform standards, security, ACLs, testing, and deployment practices.
- Guide offshore developers, review technical designs, and support complex troubleshooting.
- Define AI platform strategies involving Now Assist, AI Agents, and MCP.
- Prepare architecture documents, interface specifications, and solution diagrams.
Mandatory Skills:
- Strong ServiceNow Implementation / Solution Architecture experience.
- Experience across at least 3 ServiceNow process areas, including ITSM and ITOM or CMDB.
- Strong knowledge of ServiceNow platform architecture, scripting, flows, ACLs, and integrations.
- Experience with REST, SOAP, IntegrationHub, MID Server, and SSO.
- Customer-facing technical leadership and offshore team management experience.
Mandatory Certifications:
- Certified System Administrator (CSA).
- Certified Implementation Specialist – ITSM.
- One additional CIS certification in Discovery, Event Management, or Service Mapping.
Good to Have:
- CAD / CTA certification.
- Oracle Fusion, Workday, or Dayforce integration experience.
- Now Assist, AI Agents, Claude, or MCP exposure.
- Consulting / Systems Integrator background.
More about this job
Responsibilities
Lead customer workshops and serve as the primary technical advisor, designing ServiceNow solutions across ITSM, ITOM, CMDB, HR, Finance, and enterprise workflows. Define platform architecture and standards, integrations, AI strategies, and delivery practices while guiding offshore developers and producing architecture documentation.
Requirements
Requires strong ServiceNow implementation or solution architecture experience across at least three process areas, including ITSM and ITOM or CMDB, plus expertise in platform architecture, scripting, flows, ACLs, and integrations. Required certifications are CSA, CIS–ITSM, and one additional CIS certification in Discovery, Event Management, or Service Mapping; customer-facing technical leadership and offshore team management experience are also required.
Skills
- ServiceNow Solution Architecture
- IT Service Management (ITSM)
- Common Service Data Model (CSDM)
- Discovery
- Service Mapping
- Event Management
- ServiceNow Scripting
- Flow Designer
- Access Control Lists (ACLs)
- REST and SOAP Integrations
- IntegrationHub
- MID Server
- Single Sign-On (SSO)
- Offshore Team Leadership
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Management & Leadership
- Consulting
Keywords
- ServiceNow
- Implementation Architecture
- Solution Architecture
- Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS)
- ITSM
- ITOM
- CMDB
- CSDM
- Discovery
- Service Mapping
- Event Management
- HR Workflows
- Finance Workflows
- Oracle Fusion
- Workday
- Dayforce
- REST
- SOAP
- IntegrationHub
- MID Server
- Single Sign-On (SSO)
- Access Control Lists (ACLs)
- Now Assist
- AI Agents
- Model Context Protocol (MCP)
- Offshore Development
- Platform Security
- Testing and Deployment
- Technical Troubleshooting