Jobs near Don Mills, ON

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Added 9 mins ago
I
Marketing Specialist, Indigokids
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- $60,000 to $65,000 CAD / year
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Candidate Requirements/Must Have Skills:
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GT
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- $60 to $72 CAD / hour
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Added 9 mins ago
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CO
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G
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Hire'in Solutions

ServiceNow Architect/ServiceNow Solution Architect

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Role: ServiceNow Implementation Architect/ServiceNow Solution Architect

Location: Toronto, ON (Hybrid)

We are looking for an experienced ServiceNow Implementation Architect to lead solution architecture, implementation strategy, and technical delivery. This is a customer-facing architecture role requiring strong technical expertise, process knowledge, and the ability to guide offshore development teams.

Key Responsibilities:

Lead customer workshops and act as the primary technical advisor.
Design solutions across ITSM, ITOM, CMDB, HR, Finance, and enterprise workflows.
Architect CSDM, Discovery, Service Mapping, and Event Management.
Design integrations with Oracle, Workday, Dayforce, and other enterprise systems.
Define platform standards, security, ACLs, testing, and deployment practices.
Guide offshore developers, review technical designs, and support complex troubleshooting.
Define AI platform strategies involving Now Assist, AI Agents, and MCP.
Prepare architecture documents, interface specifications, and solution diagrams.

Mandatory Skills:

Strong ServiceNow Implementation / Solution Architecture experience.
Experience across at least 3 ServiceNow process areas, including ITSM and ITOM or CMDB.
Strong knowledge of ServiceNow platform architecture, scripting, flows, ACLs, and integrations.
Experience with REST, SOAP, IntegrationHub, MID Server, and SSO.
Customer-facing technical leadership and offshore team management experience.

Mandatory Certifications:

Certified System Administrator (CSA).
Certified Implementation Specialist – ITSM.
One additional CIS certification in Discovery, Event Management, or Service Mapping.

Good to Have:

CAD / CTA certification.
Oracle Fusion, Workday, or Dayforce integration experience.
Now Assist, AI Agents, Claude, or MCP exposure.
Consulting / Systems Integrator background.

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More about this job

Responsibilities

Lead customer workshops and serve as the primary technical advisor, designing ServiceNow solutions across ITSM, ITOM, CMDB, HR, Finance, and enterprise workflows. Define platform architecture and standards, integrations, AI strategies, and delivery practices while guiding offshore developers and producing architecture documentation.

Requirements

Requires strong ServiceNow implementation or solution architecture experience across at least three process areas, including ITSM and ITOM or CMDB, plus expertise in platform architecture, scripting, flows, ACLs, and integrations. Required certifications are CSA, CIS–ITSM, and one additional CIS certification in Discovery, Event Management, or Service Mapping; customer-facing technical leadership and offshore team management experience are also required.

Skills

ServiceNow Solution Architecture
IT Service Management (ITSM)
Common Service Data Model (CSDM)
Discovery
Service Mapping
Event Management
ServiceNow Scripting
Flow Designer
Access Control Lists (ACLs)
REST and SOAP Integrations
IntegrationHub
MID Server
Single Sign-On (SSO)
Offshore Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
Implementation Architecture
Solution Architecture
Certified System Administrator (CSA)
Certified Implementation Specialist (CIS)
ITSM
ITOM
CMDB
CSDM
Discovery
Service Mapping
Event Management
HR Workflows
Finance Workflows
Oracle Fusion
Workday
Dayforce
REST
SOAP
IntegrationHub
MID Server
Single Sign-On (SSO)
Access Control Lists (ACLs)
Now Assist
AI Agents
Model Context Protocol (MCP)
Offshore Development
Platform Security
Testing and Deployment
Technical Troubleshooting

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Work requirements

Jobs near Don Mills, ON