Business Analyst

Senior Business Analyst

Location: Toronto, Ontario, Canada

Employment Type: Contract

Work Arrangement: 5 Days Onsite

Experience Required: 10+ Years

Role Overview

We are seeking an experienced Senior Business Analyst to provide a comprehensive range of I&IT business analysis services across diverse business and technological environments.

The successful candidate will work closely with business stakeholders, subject matter experts, and development teams to understand business needs, gather and document requirements, analyze business processes, and translate business and data requirements into specifications that support appropriate technology solutions.

The role also involves developing business strategies, preparing business cases, conducting feasibility studies, and advising on business analysis policies, processes, best practices, and standards.

Key Responsibilities

• Lead and conduct business analysis to assess business problems and opportunities and document business requirements to determine appropriate I&IT solutions.
• Interact with business stakeholders and subject matter experts to gather, document, analyze, and validate business needs and requirements.
• Apply re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
• Lead and conduct business analysis at varying levels of detail appropriate to the project and its phases.
• Develop strategies, prepare business cases and cost-benefit analyses, and conduct feasibility studies for business I&IT initiatives.
• Develop requirements-gathering processes, including Joint Application Development (JAD) sessions, interviews, and mock-ups.
• Conduct business modelling, use case modelling, conceptual and logical data modelling, process and data flow modelling, use case surveys, business rules definition, and non-functional requirements definition.
• Work with business and development teams to document system functional requirements.
• Develop business process models, screen designs, user interface mock-ups, and logical architecture artifacts.
• Prepare Privacy Impact Assessments (PIA) and Threat Risk Assessments (TRA).
• Monitor progress, resolve problems, and report regularly to I&IT management and stakeholders.
• Develop performance measures and traceability matrices for business analysis evaluation and conduct follow-up.
• Prepare and advise on business analysis policies, processes, best practices, and standards.

Required Experience and Skills

1. Business Analysis & Requirements Gathering

• Minimum 10+ years of experience in a Business Analyst capacity, with demonstrated work experience clearly outlined.
• Experience conducting requirements gathering and developing business documentation.
• Experience developing business strategies and conducting business process re-engineering.
• Demonstrated experience developing business cases, cost-benefit analyses, and feasibility studies in complex project environments.
• Experience with business functional modelling, business event modelling, and business process mapping.
• Experience conducting stakeholder engagement.
• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions.

2. Technical Experience & Tools

• Demonstrated experience with GUI, user interface design, and mock-ups (e.g., Balsamiq).
• Demonstrated experience with Joint Application Development (JAD).
• Experience with Unified Modelling Language (UML).
• Experience using Computer-Aided Software Engineering (CASE) tools to document conceptual requirements and scope.
• Demonstrated experience with Document Management Systems (DMS) and/or Customer Relationship Management (CRM) systems.
• Exposure to working with diverse business environments and enterprise-wide systems.

3. System Functional Requirements & Business Architecture

• Ability to work with business and development teams to document system requirements.
• Demonstrated experience creating business cases, screen designs/user interfaces, and business process models.
• Experience preparing Privacy Impact Assessments (PIA) and Threat Risk Assessments (TRA).
• Experience developing logical architecture artifacts.
• Demonstrated experience with Business Architecture.

4. Communication & Stakeholder Management

• Excellent analytical, problem-solving, and decision-making skills.
• Strong verbal and written communication skills.
• Experience negotiating and engaging with stakeholders.
• Excellent interpersonal skills.
• Ability to work effectively in a team-based environment.
• Proven track record of meeting project deadlines.
• Experience developing documentation, presentations, and briefing notes.

Desirable Skills

• Experience using information retrieval packages.
• Knowledge and understanding of Information Management principles, concepts, policies, and practices.
• Experience with structured, object-oriented, and Agile methodologies for user requirements.
• Experience developing performance measures for business analysis evaluation and subsequent follow-up.
• Knowledge and understanding of the Accessibility for Ontarians with Disabilities Act (AODA) and related regulations and standards.
• Awareness of emerging I&IT trends and technologies.
• Experience with a wide range of business analysis methods, tools, and techniques.