Payment operations specialist
Montreal, QC (Hybrid, 3 days onsite)
6 Months+ contract
Core responsibilities are as follows:
- Investigate issues and problems related to payments.
- Proactive monitoring and support to US dollar clearing client base.
- Credit, funding and transaction limit management and oversight.
- Managing Client’s reporting and analytics.
- Act as liaison between the back office and client/front office as applicable.
The team members are responsible for the following activities:
- Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business.
- Support the overall day to day business relationships of Network USD and CAD Network Clearing Clients at an account level.
- Coordinate with various stakeholders in the business as required.
- Drive processing efficiency by improving the overall USD straight through processing rate over 95% at the client level.
- Drive customer satisfaction by working closely with our clients to improve the service provided to them.
- Escalate service level inquiries as appropriate.
- Oversee key control processes with respect to billing, risk and management reporting, at client level.
- Hold regular ongoing dialogue with NCNA, PCS and other stakeholders to ensure we maintain excellent level of service to the network.
- Review and analyze reports related to client’s activities i.e. wire transfers, and non-payment SWIFT messages.
- Recommend and monitor KPI’s making sure that SLA’s/turnaround times are being met.
- Make recommendations for procedural changes where deemed necessary.
- Analyze various control reports and make recommendations for efficiency gains
- Keep abreast of changes both reporting and operational to meet/enhance the demands of our clients.
- Interpret, manipulate and analyze data to produce meaningful dashboards keeping in mind the mission statement of CSS, i.e. improve client experience.
- Work closely with the development teams to create and implement suite of quality Management reporting.
- Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.
- Provide additional insights into data trends through analysing and understanding the patterns within the various data sets.
- Investigate issues, determining root causes and obtaining resolution.
- Assist in preparation of Monthly/Quarterly Dashboards/Cockpits.
- Make direct contribution to operational permanent control framework.
The strengths and skills that will help you succeed
- Knowledge of the English is required.
- 2 to 4 years of banking experience and in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing.
- Knowledgeable of International wires transfers, SWIFT and local clearing systems.
- Knowledgeable of Funds Transfer operations as well as the rules and regulations which govern it.
- Highly effective communicator, written and oral, with good interpersonal skills.
- Excellent attention to detail and accuracy.
- The candidate must possess knowledge of analytical reporting with a strong background in MS Word, MS Excel, Outlook and Power Point.
- Knowledgeable of Data/Report analysis.
- Self-motivated and ability to multi-task in a high-volume and fast-paced environment with precision.
- Ability to work in a highly autonomous team environment with minimal supervision.
Strong:
- Organization skills
- Analytical Skills
- Critical thinking
- Customer service skills
- Resourcefulness and creativity
