System Analyst
- Toronto, ON, Canada
- North York, ON, Canada
$80 to $90 CAD / hour · Contract
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Job details
- Pay
- $80 to $90 CAD / hour
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
Systems Analyst (Sustain Services) – 6 month contract with extensions
As a Systems Analyst specializing in Sustain Services, you will play a crucial role in ensuring the stability, reliability, and performance of our clients' production systems. You will collaborate with cross-functional teams to identify, analyze, and resolve production issues, enabling seamless business operations and enhancing the end-user experience.
What you will do:
- Provide Level 2 and Level 3 production support for mission-critical applications.
- Monitor system performance, identify bottlenecks, and implement solutions to optimize application efficiency.
- Investigate, troubleshoot, and resolve incidents, ensuring timely issue resolution and minimal disruption to operations.
- Collaborate with development, QA, and infrastructure teams to deploy fixes and enhancements.
- Document issues, resolutions, and best practices to maintain a robust knowledge base.
- Perform root cause analysis (RCA) and contribute to continuous improvement initiatives.
- Manage system maintenance activities, including patch updates and performance tuning.
- Communicate effectively with stakeholders to provide status updates and ensure alignment on priorities.
Skills & Experience
Required:
- Proven experience in production support and incident management in enterprise environments.
- Strong expertise in application monitoring tools like Splunk, AppDynamics, or New Relic.
- Proficiency in scripting and automation (e.g., Shell, Python, or PowerShell).
- Familiarity with database technologies, including SQL and PL/SQL.
- Knowledge of ITIL processes and best practices.
- Experience with cloud platforms (AWS, Azure, or GCP) and CI/CD pipelines.
- Strong analytical and problem-solving skills with attention to detail.
Preferred:
- Exposure to Agile methodologies and tools like Jira or Confluence.
- Experience with middleware technologies (e.g., Apache Kafka, RabbitMQ).
- Certification in ITIL, AWS, or other relevant areas.
Set Yourself Apart
- Experience in managing large-scale, high-availability production environments.
- Demonstrated ability to lead incident resolution efforts across multiple teams.
- Hands-on expertise in automating repetitive tasks to improve support efficiency.
More about this job
Responsibilities
Provide Level 2 and Level 3 support for critical production applications by monitoring performance, investigating incidents, resolving issues, and coordinating fixes with development, QA, and infrastructure teams. Document resolutions, perform root cause analysis, manage maintenance and performance tuning, and communicate status updates to stakeholders.
Requirements
Requires enterprise production support and incident management experience, expertise with application monitoring tools, scripting and automation, SQL and PL/SQL, and knowledge of ITIL practices. Experience with cloud platforms and CI/CD pipelines is required; Agile tools, middleware, relevant certifications, and large-scale high-availability environments are preferred or advantageous.
Skills
- Production Support
- Incident Management
- Application Monitoring
- Splunk
- AppDynamics
- New Relic
- Shell Scripting
- Python
- PowerShell
- SQL
- PL/SQL
- ITIL
- Cloud Platforms
- CI/CD Pipelines
- Root Cause Analysis
- Performance Tuning
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Data & Analytics
Keywords
- Production Support
- Incident Management
- Level 2 Support
- Level 3 Support
- Splunk
- AppDynamics
- New Relic
- Shell
- Python
- PowerShell
- SQL
- PL/SQL
- ITIL
- AWS
- Azure
- GCP
- CI/CD
- Agile
- Jira
- Confluence
- Apache Kafka
- RabbitMQ
- Root Cause Analysis
- Application Monitoring
- Performance Tuning
- High Availability
- Automation
- Patch Updates
- Production Systems