Information Technology Support Technician

Our Client is seeking a motivated IT Support Technician to provide onsite, frontline technical support to office and remote staff. This is an excellent opportunity for an early-career IT professional who enjoys solving problems, helping users and building hands-on technical experience.

Key Responsibilities

• Provide friendly and timely frontline IT support
• Troubleshoot Windows 10/11, Microsoft Office, email and common business applications
• Assist with passwords, account access and login issues
• Resolve common hardware, software, printer and connectivity problems
• Set up laptops, workstations, monitors, phones and office peripherals
• Prepare equipment and provide technology support for new hires
• Document, prioritize and close requests through the service desk system
• Escalate more complex technical issues when required
• Maintain clear ticket notes and support documentation

What You Bring

• Education, training or equivalent experience in IT, computer systems or technical support
• Entry-level technical support or customer service experience
• One to two years of frontline IT support experience is an asset
• Working knowledge of Windows 10/11, Microsoft Office, email, printers and workstation hardware
• Familiarity with ticketing systems or ITIL practices is an asset
• Strong troubleshooting, communication and interpersonal skills
• A patient, professional and customer-focused approach
• The ability to work independently and collaboratively while learning new systems

Compensation

The anticipated salary range is $50,000 to $65,000 annually, depending on the successful candidate’s experience and qualifications.