Field Service Representative
- Kelowna, BC, Canada
Salary Range: $75,000– $105,000 · Full-time
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Job details
- Pay
- Salary Range: $75,000– $105,000
- Job type
- Full-time
- Apply by
- Experience
- 2+ years of experience in field service, technical support, or a related role, preferably with industrial or electromechanical systems
- Posting language
- English
- Posted
Original job description
The Opportunity
In this role, you will work hands-on with industrial and electromechanical systems, supporting installation, maintenance, troubleshooting, and repair activities at customer sites. You will play a key part in ensuring equipment operates safely, reliably, and efficiently in real-world environments. Your work will involve configuring and testing systems, diagnosing technical issues, and performing preventive maintenance to extend system life and performance.
You will also engage directly with customers - providing guidance on system operation, resolving issues, and contributing to positive service experiences. By collaborating with cross-functional teams and applying structured troubleshooting practices, you will help maintain system reliability and support the continuous operation of critical infrastructure. This role offers variety, autonomy, and opportunities to develop practical technical expertise across electrical, mechanical, and networked systems while working in the field.
How You’ll Make an Impact
In this role, you will build practical technical expertise while working closely with experienced professionals in field service and industrial systems.
Salary Range: $75,000– $105,000
Only selected candidates will be contacted.
Publication date : 2026-11-05
In this role, you will work hands-on with industrial and electromechanical systems, supporting installation, maintenance, troubleshooting, and repair activities at customer sites. You will play a key part in ensuring equipment operates safely, reliably, and efficiently in real-world environments. Your work will involve configuring and testing systems, diagnosing technical issues, and performing preventive maintenance to extend system life and performance.
You will also engage directly with customers - providing guidance on system operation, resolving issues, and contributing to positive service experiences. By collaborating with cross-functional teams and applying structured troubleshooting practices, you will help maintain system reliability and support the continuous operation of critical infrastructure. This role offers variety, autonomy, and opportunities to develop practical technical expertise across electrical, mechanical, and networked systems while working in the field.
How You’ll Make an Impact
- Perform on-site installation, configuration, and testing of hardware and software systems
- Diagnose and resolve equipment issues using structured troubleshooting techniques
- Execute preventive maintenance activities to improve reliability and system lifespan
- Provide technical support and user guidance on system operation and upkeep
- Document service activities, including issues, actions taken, and parts used
- Manage service tools and parts inventory to support efficient field operations
- Follow safety practices and comply with site-specific and organizational requirements
- Work with internal teams to resolve complex technical challenges
- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
- Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
- Engineering or associate’s degree, or equivalent technical/trade certification
- 2+ years of experience in field service, technical support, or a related role, preferably with industrial or electromechanical systems
- Proven ability to diagnose and repair hardware and software issues
- Sound understanding of electrical, mechanical, and/or network systems
- Excellent communication skills and customer service approach
- Valid driver’s license and ability to travel frequently
In this role, you will build practical technical expertise while working closely with experienced professionals in field service and industrial systems.
- Opportunities to work on innovative technologies that shape the future of energy
- A collaborative environment with experienced professionals across the power industry
- Access to learning platforms and career development programs
- Attractive health and retirement benefits
- Paid leave and flexible work arrangements
Salary Range: $75,000– $105,000
Only selected candidates will be contacted.
Publication date : 2026-11-05
More about this job
Responsibilities
Install, configure, test, maintain, troubleshoot, and repair industrial and electromechanical systems at customer sites. Provide customer guidance, document service work, manage tools and parts, follow safety and regulatory requirements, and collaborate with internal teams to resolve technical issues.
Requirements
Requires an engineering or associate degree, or equivalent technical or trade certification, and at least two years of experience in field service, technical support, or a related role. Candidates should be able to diagnose hardware and software issues, understand electrical, mechanical, or network systems, communicate effectively with customers, hold a valid driver’s license, travel frequently, and already be authorized to work for Hitachi Energy in Canada.
Skills
- Field Service
- Installation
- Configuration
- System Testing
- Structured Troubleshooting
- Equipment Repair
- Preventive Maintenance
- Technical Support
- Customer Service
- Electrical Systems
- Mechanical Systems
- Network Systems
- Hardware and Software Diagnostics
- Service Documentation
- Inventory Management
- Safety Compliance
Benefits
- Health Benefits
- Retirement Benefits
- Paid Leave
- Flexible Work Arrangements
- Learning Platforms
- Career Development Programs
Visa sponsorship
Not detected in the job text
Categories
- Engineering
- Energy
- Trades
- Customer Service & Support
- Technology
Keywords
- Industrial Systems
- Electromechanical Systems
- Field Service
- On-Site Installation
- System Configuration
- Hardware
- Software
- System Testing
- Structured Troubleshooting
- Equipment Repair
- Preventive Maintenance
- Electrical Systems
- Mechanical Systems
- Network Systems
- Technical Support
- Customer Service
- Service Documentation
- Parts Inventory
- Safety Practices
- Regulatory Compliance
- Critical Infrastructure
- Power Industry
- Driver’s License
- Frequent Travel