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Added 10 mins ago
LC
Gérant de viande
Loblaw Companies Limited
Quebec, QC
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 10 mins ago
LC
Gérant de nuit
Loblaw Companies Limited
Ste.-Foy, QC
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 10 mins ago
CG
Technical Training Specialist – Hazardous Locations - 967
CSA Group
Toronto, ON
- $4,198.44 CAD / week
- Full-time
…Training Specialists, and Human Resources team for content development, and the Operations team for logistics support. Responsible to work with Human Resources and other vested stakeholders…
Added 10 mins ago
LC
Pharmacy Intern
Loblaw Companies Limited
Ajax, ON
- Part-time
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Category Director, Meal Makers (Super Market Division)
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- Full-time
…handle performance outcomes – including market share growth and development, shelf pricing, assortment and promotional strategy efficiency, and global merchandising…
Added 10 mins ago
C
Sr. Quantitative Analyst, Quantitative Risk Modeling
CIBC
Toronto, ON
- Full-time
Quantitative Risk Modelling has several duties with respect to risk models, including model development, monitoring, governance, assessment, and consultation. Reporting to the Sr. Manager,…
Added 10 mins ago
C
Sr. Financial Analyst, Legal Entity Reporting
CIBC
Toronto, ON
- Full-time
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
Added 10 mins ago
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Pharmacy Intern
Loblaw Companies Limited
Kingston, ON
- Part-time
If you are a graduating student who is looking for a great opportunity that provides growth, development and a great work environment then we have the opportunity for you! At DRUGStore…
Added 10 mins ago
C
Mainframe Support, Winter 2027 Co-op
CIBC
Toronto, ON
- Full-time
…simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn…
Added 10 mins ago
C
Senior Consultant, AI Safety and Guardrails Engineering
CIBC
Toronto, ON
- Full-time
…controls, and support their implementation across the platforms, development pipelines, and operational processes used to develop and deploy AI. Working closely with Machine Learning…
Added 10 mins ago
CI
Sales Associate
Carters Inc.
Winnipeg, MB
- Part-time
If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.
Added 10 mins ago
LC
Senior Analyst, Transport Systems & Processes
Loblaw Companies Limited
Brampton, ON
- Full-time
…technology teams, ensuring the backlog is ready to support upcoming development…
Added 10 mins ago
LC
Meat Department Manager Full Time Day
Loblaw Companies Limited
Kitimat, BC
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 10 mins ago
LC
HMR Department Manager Full Time Day
Loblaw Companies Limited
Bracebridge, ON
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 10 mins ago
LC
Manager/Supervisor
Loblaw Companies Limited
Vernon, BC
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 10 mins ago
LC
Gérant de fruits et légumes
Loblaw Companies Limited
Montreal, QC
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 10 mins ago
LC
Directeur adjoint
Loblaw Companies Limited
Longueuil, QC
- Full-time
Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
Added 10 mins ago
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Executive Coordinator, Collections Care
Royal Ontario Museum
Toronto, ON
- $74,419 to $87,552 CAD / year
- Full-time
Application & initial screening: Apply online. Selected individuals will be invited to complete a pre-recorded video questionnaire to tell us more about your interest in ROM, your team…
Added 10 mins ago
B
Insurance - Manager, Financial Planning & Analysis
BMO
Toronto, ON · YNG
- Full-time
Supports the development of methodologies and policies to enable analyses and insights focused on financial dimensions (e.g., revenue, expense, balance sheet, capital, etc.).
Added 14 mins ago
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Software Developer
BMO
Toronto, ON · SCC
- Full-time
Drives the overall software development lifecycle including working across functional teams to transform requirements into features, managing development teams and processes, and conducting…
Added 14 mins ago
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Adjoint(e) administratif(ve)
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Added 14 mins ago
LC
Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Prescott, ON
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 14 mins ago
LC
Assistant Store Manager Fresh Full Time Day
Loblaw Companies Limited
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- Full-time
Encourage store employees to take ownership for their performance and career development plans; follow up on a regular basis.
Added 14 mins ago
BC
Assistant Head of Lighting
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Be knowledgeable of related industry trends to include the application of up to date techniques and use of special materials and current health and safety standards.
Added 14 mins ago
LC
Meat Department Manager Part Time Day
Loblaw Companies Limited
Chemainus, BC
- Part-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…

Closed listing

Hitachi Rail

CBTCS Engineering Service Delivery Analyst(Fixed Term)

Toronto, ON, Canada

$69,128 to $103,692 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $69,128 to $103,692 CAD / year
Job type: Full-time
Closing date: Nov 4, 2026
Experience: Experience: Relevant industry experience, with 3 to 5 years of experience driving service delivery or platform management within an engineering environment.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 5, 2026

Similar jobs hiring now

Added 1 month ago
CBTCS Engineering Service Delivery Analyst(Fixed Term)
Hitachi · Toronto, ON, Canada
$69,128 to $103,692 CAD / year

Search current openings

Original job description

Archived listing. The details below describe a past opening.

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

Position Summary

The Service Delivery Analyst (SDA) for CBTCS E2 Services is responsible for ensuring reliable, efficient, and customer-focused delivery services that support engineering teams. The role oversees service performance against SLAs, coordinates incident and change communications, manages ticket resolution governance, supports monthly maintenance verifications, and acts as the primary

point of contact for CBTCS E2 service consumers. It also supports CI/CD-related service operations and drives collaboration, continuity, and continuous improvement across the CBTCS E2 service landscape.

The Service Delivery Analyst ensures reliable, efficient, and well-governed delivery of services to engineering teams. The role drives service quality through SLA oversight, performance monitoring, incident and change coordination, and clear stakeholder communication. It improves productivity by streamlining service operations, supporting CI/CD service needs, and enabling faster issue resolution. The role also strengthens collaboration, supports scalable service delivery, and helps ensure compliance, control, and operational stability across the service landscape.

Key Accountabilities / Key Areas Of Responsibility

Service Delivery Management: Ensure CBTCS E2 services are delivered in line with business needs and agreed SLAs, with clear focus on lead time, time to first response, and time to resolution.
Service Catalogue and Operational Support: Support the definition, coordination, and adoption of CBTCS E2 and related engineering services across teams, ensuring clarity of service scope and support model.
Ticket and Request Governance: Oversee E2SDK and GTS (CBTCS) requests and incidents, ensuring effective tracking, prioritization, escalation, and closure.
Incident, Change and Maintenance Coordination: Lead coordination and communication for incidents, planned changes, and monthly IT maintenance verifications to minimize service disruption.
CI/CD Service Support: Support operational delivery for CI/CD-related services, coordinating with engineering and infrastructure teams to address service issues and reduce delivery blockers.
Continuous Improvement: Identify opportunities to improve service quality, responsiveness, and reliability through better coordination, process improvements, and stronger service governance.
Stakeholder Communication: Act as the primary point of contact for CBTCS E2 service consumers, providing clear and timely communication to engineers, stakeholders, and support teams.
Compliance and Operational Standards: Ensure service activities are managed in line with organizational processes, controls, and expected operational standards.
Team Coordination and Continuity: Support onboarding, orientation, leave transitions, and collaboration sessions within the CBTCS E2 team to maintain continuity and effective service delivery.

Key Requirements:

Experience: Relevant industry experience, with 3 to 5 years of experience driving service delivery or platform management within an engineering environment.
Education: Bachelor’s degree in engineering, Computer Science, or a related field.
Certifications: Relevant certifications such as ITIL, PMP, or specific platform-related certifications are preferable.
Technical Knowledge: Proficiency in engineering platforms, understanding of Engineering Process & Standards. Experience with incident management and service Desk tools (e.g. ServiceNow, Jira Service Desk).
Skills: Strong problem-solving skills, excellent communication abilities, and the capacity to manage multiple priorities.

Preferred Qualifications

Advanced Degree: A bachelor’s degree in engineering, Computer Science, or a related field.
Additional Certifications: Advanced certifications in service delivery or platform management.
Industry Experience: 3 to 5 years of experience in a similar role within the same industry.

Health, Safety, Environment & Wellbeing

Adhere to all company health and safety policies, procedures, and legal regulations.
Identify and report potential hazards, unsafe behaviors, or incidents promptly.
Follow environmental policies and procedures to minimize waste, energy use, and environmental impact.
Support sustainability initiatives, including recycling, resource conservation, and responsible sourcing.
Foster a respectful and inclusive workplace that supports mental and physical wellbeing.

Special Position Requirements

Schedule: Monday – Friday, 40 hours per week

Base Salary Range: $69,128.00 to $ 103,692.00 CAD Annual

The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

Health and Dental plans - 100% of premiums are company-paid
Company paid holidays - 3 weeks of vacation
Worklife programs such as Flextime and a variety of Development and Training opportunities

This posting relates to an existing vacancy.

Our hiring process uses both human and technology‑assisted (AI) tools to support candidate screening and assessment. All results are reviewed by people, and all hiring decisions are made by people.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail

Apply Now

About employer

More about this job

Responsibilities

Oversee CBTCS E2 service delivery, including SLA performance, ticket governance, incident and change communications, maintenance verification, and CI/CD-related operational support. Serve as the primary contact for service consumers while coordinating teams, maintaining operational standards, and driving service quality and continuity improvements.

Requirements

The role seeks 3 to 5 years of service delivery or platform management experience in an engineering environment, along with a bachelor's degree in engineering, computer science, or a related field. Candidates should understand engineering platforms, processes, and standards; have experience with incident management and service desk tools; and bring strong communication and problem-solving skills, with ITIL, PMP, or platform certifications preferred.

Skills

Service Delivery Management
SLA Oversight
Incident Management
Change Coordination
Ticket and Request Governance
CI/CD Service Operations
Engineering Platform Management
Stakeholder Communication
Problem-Solving
ServiceNow
Jira Service Desk
Continuous Improvement
Service Performance Monitoring
Engineering Processes and Standards
Operational Compliance
Team Coordination

Benefits

Health and Dental Plans
Company-Paid Holidays
Three Weeks of Vacation
Flexible Worktime
Development and Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

CBTCS E2
Service Delivery
Service-Level Agreements
Lead Time
Time to First Response
Time to Resolution
E2SDK
GTS
Incident Management
Change Management
Maintenance Verification
CI/CD
Engineering Platforms
Engineering Processes and Standards
ServiceNow
Jira Service Desk
ITIL
PMP
Ticket Governance
Service Catalogue
Performance Monitoring
Continuous Improvement
Operational Compliance
Stakeholder Communication
Rail Transportation

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