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Added 3 mins ago
KR
Junior Finance Controller
Kassen Recruitment
Mississauga, ON
- $95,000 to $100,000 CAD / year
- Full-time
…reporting and gain broader exposure to commercial decision-making, operations, and business…
Added 3 mins ago
C
Officer Training & Development-CA
CN
Hornepayne, ON
- Full-time
Support training material development by working with the Training Analyst
Added 4 mins ago
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Senior Analyst, Wood Gundy Staffing
CIBC
Toronto, ON
- Full-time
Working within Commercial Banking and Wealth Management to support the Wood Gundy (WG) business line through maintaining staffing records, onboarding new employees, and analyzing WG…
Added 4 mins ago
BA
Sr. Financial Analyst
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Toronto, ON · Brookfield Place
- Full-time
Coordinate operational workflows relating to management fees, legal entity administration, intercompany activity, and fund operations across global finance teams
Added 18 mins ago
PC
Technical Support Analyst / Analyste du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
…réponse aux incidents majeurs et collabore avec les équipes des opérations TI, les utilisateurs d’affaires, les équipes techniques et les fournisseurs afin de rétablir rapidement les…
Added 18 mins ago
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Technical Support Analyst / Analyste du soutien technique
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- Full-time
…réponse aux incidents majeurs et collabore avec les équipes des opérations TI, les utilisateurs d’affaires, les équipes techniques et les fournisseurs afin de rétablir rapidement les…
Added 30 mins ago
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Corporate Action Analyst
Insight Global
Toronto, ON
- Contract
Insight Global seeks a Corporate Actions Analyst to join one of Canada's top banking institutions. This individual will be responsible for processing claims for open and failed trades and…
Added 32 mins ago
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Financial Analyst, FP&A (Hybrid – Boucherville)
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Boucherville, QC
- Full-time
Reporting to the Finance Manager, the Financial Analyst offers a financial support to the retail store sector for all the Rona inc banners. The analyst will work directly with the regional…
Added 32 mins ago
S
Financial Analyst, Operations in Ontario
Sobeys
Mississauga, ON
- Full-time
The Financial Analyst, Operations in Ontario will provide financial analysis and business decision support to the Manager and Director of Finance Operations, the District Operators and…
Added 49 mins ago
FL
Scientist
Frontage Laboratories
Vancouver, BC
- $70,000 to $80,000 USD / year
- Full-time
…25 sites across USA, Canada, China and Italy. The Canadian operations include two sites – one located in Vancouver and the other based in Toronto. Frontage Vancouver (formerly BRI) has been…
Added 49 mins ago
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Sr. IT Ops Analyst (Azure Public Cloud Operations)
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 hour ago
CI
Director of Financial Planning and Analysis
CleanDesign Inc.
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $135,000 CAD / year
- Full-time
Evaluate new business verticals, product initiatives, and growth opportunities
Added 1 hour ago
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Analyst, Corporate Banking, Energy - Calgary, AB
Scotiabank - Global Banking and Markets
Calgary, AB
- Full-time
Pursues effective and efficient operations of respective areas in accordance with Scotiabank’s Values, Code of Conduct and the Global Sales Principles, while ensuring the adequacy,…
Added 1 hour ago
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Contract SCM Analyst
Procom
Calgary, AB
- Contract
The Contract SCM Analyst will support contractor and supply chain operations, ensuring financial accuracy and data integrity. This role involves collaborating with diverse stakeholders to…
Added 1 hour ago
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Analyst, System and infrastructure operations, maintenance and development
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Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
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Senior Business Analyst
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Sherwood Park, AB
- Full-time
The Senior Business Analyst (Business Analyst II) plays a crucial role within the Business Relationship and Project Management Branch, supporting the Business Relationship Management Lead…
Added 1 hour ago
C
Analyst, Client Onboarding & Service
CIBC
Toronto, ON
- Full-time
Relationship Building – As a project manager the Analyst, Client onboarding & Sales Support will lead and manage the transition effort while collaborating with the team identified to…
Added 1 hour ago
CT
Business Analyst, Real Estate and Construction Data
Canadian Tire Corporation
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
The Business Analyst, Real Estate and Construction Data is responsible for translating complex construction and financial forecasting data into clear, actionable insights while supporting…
Added 1 hour ago
TM
Manager - Business Technology/Directeur, Système de gestion
The Maples Group (Financial Services)
Montreal, QC
- Full-time
Business Systems Analysis: managing and continually developing the business systems analyst capability for Maples Fiduciary, that includes the performance of functions like: (1) business…
Added 1 hour ago
Contract Analyst
City of Edmonton
AB
The Contract Analyst within Corporate Procurement & Supply Services performs and supports contract management functions. This role will see you taking ownership of a diverse contract…
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Senior Business Systems Analyst (Guidewire) - PolicyCenter & BillingCenter
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Toronto, ON
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Position: Senior Business Systems Analyst (Guidewire) - PolicyCenter & BillingCenter
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AML Analyst
Synechron
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…FinLabs serve as hubs where we innovate and develop cutting-edge business…
Added 1 hour ago
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Data Services Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $35 to $44 CAD / hour
- Contract
…technology specialists, risk managers, compliance professionals, and business analysts who collaborate in fast-paced, agile environments. With offices located around the world, the strength…
Added 1 hour ago
BS
Security Analyst
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- Full-time
The SOC 1 Security Analyst is responsible for monitoring security events, investigating alerts, performing incident triage, and escalating threats when appropriate. Working within our 24x7…
Added 1 hour ago
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Workforce Coordinator
Northwestel
Yellowknife, NT
- Full-time
Previous experience acting in a business or process analyst role supporting projects is an asset.

Closed listing

Hitachi Rail

CBTCS Engineering Service Delivery Analyst(Fixed Term)

Toronto, ON, Canada

$69,128 to $103,692 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $69,128 to $103,692 CAD / year
Job type: Full-time
Closing date: Nov 4, 2026
Experience: Experience: Relevant industry experience, with 3 to 5 years of experience driving service delivery or platform management within an engineering environment.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 5, 2026

Similar jobs hiring now

Added 1 month ago
CBTCS Engineering Service Delivery Analyst(Fixed Term)
Hitachi · Toronto, ON, Canada
$69,128 to $103,692 CAD / year

Search current openings

Original job description

Archived listing. The details below describe a past opening.

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

Position Summary

The Service Delivery Analyst (SDA) for CBTCS E2 Services is responsible for ensuring reliable, efficient, and customer-focused delivery services that support engineering teams. The role oversees service performance against SLAs, coordinates incident and change communications, manages ticket resolution governance, supports monthly maintenance verifications, and acts as the primary

point of contact for CBTCS E2 service consumers. It also supports CI/CD-related service operations and drives collaboration, continuity, and continuous improvement across the CBTCS E2 service landscape.

The Service Delivery Analyst ensures reliable, efficient, and well-governed delivery of services to engineering teams. The role drives service quality through SLA oversight, performance monitoring, incident and change coordination, and clear stakeholder communication. It improves productivity by streamlining service operations, supporting CI/CD service needs, and enabling faster issue resolution. The role also strengthens collaboration, supports scalable service delivery, and helps ensure compliance, control, and operational stability across the service landscape.

Key Accountabilities / Key Areas Of Responsibility

Service Delivery Management: Ensure CBTCS E2 services are delivered in line with business needs and agreed SLAs, with clear focus on lead time, time to first response, and time to resolution.
Service Catalogue and Operational Support: Support the definition, coordination, and adoption of CBTCS E2 and related engineering services across teams, ensuring clarity of service scope and support model.
Ticket and Request Governance: Oversee E2SDK and GTS (CBTCS) requests and incidents, ensuring effective tracking, prioritization, escalation, and closure.
Incident, Change and Maintenance Coordination: Lead coordination and communication for incidents, planned changes, and monthly IT maintenance verifications to minimize service disruption.
CI/CD Service Support: Support operational delivery for CI/CD-related services, coordinating with engineering and infrastructure teams to address service issues and reduce delivery blockers.
Continuous Improvement: Identify opportunities to improve service quality, responsiveness, and reliability through better coordination, process improvements, and stronger service governance.
Stakeholder Communication: Act as the primary point of contact for CBTCS E2 service consumers, providing clear and timely communication to engineers, stakeholders, and support teams.
Compliance and Operational Standards: Ensure service activities are managed in line with organizational processes, controls, and expected operational standards.
Team Coordination and Continuity: Support onboarding, orientation, leave transitions, and collaboration sessions within the CBTCS E2 team to maintain continuity and effective service delivery.

Key Requirements:

Experience: Relevant industry experience, with 3 to 5 years of experience driving service delivery or platform management within an engineering environment.
Education: Bachelor’s degree in engineering, Computer Science, or a related field.
Certifications: Relevant certifications such as ITIL, PMP, or specific platform-related certifications are preferable.
Technical Knowledge: Proficiency in engineering platforms, understanding of Engineering Process & Standards. Experience with incident management and service Desk tools (e.g. ServiceNow, Jira Service Desk).
Skills: Strong problem-solving skills, excellent communication abilities, and the capacity to manage multiple priorities.

Preferred Qualifications

Advanced Degree: A bachelor’s degree in engineering, Computer Science, or a related field.
Additional Certifications: Advanced certifications in service delivery or platform management.
Industry Experience: 3 to 5 years of experience in a similar role within the same industry.

Health, Safety, Environment & Wellbeing

Adhere to all company health and safety policies, procedures, and legal regulations.
Identify and report potential hazards, unsafe behaviors, or incidents promptly.
Follow environmental policies and procedures to minimize waste, energy use, and environmental impact.
Support sustainability initiatives, including recycling, resource conservation, and responsible sourcing.
Foster a respectful and inclusive workplace that supports mental and physical wellbeing.

Special Position Requirements

Schedule: Monday – Friday, 40 hours per week

Base Salary Range: $69,128.00 to $ 103,692.00 CAD Annual

The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

Health and Dental plans - 100% of premiums are company-paid
Company paid holidays - 3 weeks of vacation
Worklife programs such as Flextime and a variety of Development and Training opportunities

This posting relates to an existing vacancy.

Our hiring process uses both human and technology‑assisted (AI) tools to support candidate screening and assessment. All results are reviewed by people, and all hiring decisions are made by people.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail

Apply Now

About employer

More about this job

Responsibilities

Oversee CBTCS E2 service delivery, including SLA performance, ticket governance, incident and change communications, maintenance verification, and CI/CD-related operational support. Serve as the primary contact for service consumers while coordinating teams, maintaining operational standards, and driving service quality and continuity improvements.

Requirements

The role seeks 3 to 5 years of service delivery or platform management experience in an engineering environment, along with a bachelor's degree in engineering, computer science, or a related field. Candidates should understand engineering platforms, processes, and standards; have experience with incident management and service desk tools; and bring strong communication and problem-solving skills, with ITIL, PMP, or platform certifications preferred.

Skills

Service Delivery Management
SLA Oversight
Incident Management
Change Coordination
Ticket and Request Governance
CI/CD Service Operations
Engineering Platform Management
Stakeholder Communication
Problem-Solving
ServiceNow
Jira Service Desk
Continuous Improvement
Service Performance Monitoring
Engineering Processes and Standards
Operational Compliance
Team Coordination

Benefits

Health and Dental Plans
Company-Paid Holidays
Three Weeks of Vacation
Flexible Worktime
Development and Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

CBTCS E2
Service Delivery
Service-Level Agreements
Lead Time
Time to First Response
Time to Resolution
E2SDK
GTS
Incident Management
Change Management
Maintenance Verification
CI/CD
Engineering Platforms
Engineering Processes and Standards
ServiceNow
Jira Service Desk
ITIL
PMP
Ticket Governance
Service Catalogue
Performance Monitoring
Continuous Improvement
Operational Compliance
Stakeholder Communication
Rail Transportation

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