Jobs in Canada

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Added 3 days ago
Principal Program Manager and Policy Analyst
Department of Energy and Economic Diversification
Perth South, ON
Full-time
Tenure: 1x Fixed-Term, Full Time until 30 September 2029 and 1x Fixed-Term Full Time until 30 June 2027 with the possibility of extension and/or permanency.
Added 4 days ago
Analyst II, QC Microbiology (18-month Fixed-Term Contract)
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
Full-time
The Analyst II, QC Microbiology reports to the QC Supervisor, supporting QC Microbiology operations. This position requires working in Controlled/Non-Classified and Classified areas. The…
Added 6 days ago
Laboratory Analyst, Physiology & Pharmacology
University of Calgary
Calgary, AB
Full-time
The Department of Physiology & Pharmacology in the Cumming School of Medicine invites applications for a Laboratory Analyst. This Full-time Fixed Term position is for approximately 12…
Added 17 days ago
Senior Analyst, Sustainability
Vale
Canada
Full-time
This is a Fixed-term position based in Toronto, ON
Added 24 days ago
CBTCS Engineering Service Delivery Analyst(Fixed Term)
Hitachi Rail
Toronto, ON
$69,128 to $103,692 CAD / year
Full-time
The Service Delivery Analyst (SDA) for CBTCS E2 Services is responsible for ensuring reliable, efficient, and customer-focused delivery services that support engineering teams. The role…
Added 1 month ago
Sustainability Analyst - Foreign Language Required (Toronto)
Fitch Group
Toronto, ON
Sustainable Fitch is currently seeking an Analyst based out of our Toronto office.
Added 25 days ago
CBTCS Engineering Service Delivery Analyst(Fixed Term)
Hitachi
Toronto, ON · (RSBU) Toronto
$69,128 to $103,692 CAD / year
Full-time
The Service Delivery Analyst (SDA) for CBTCS E2 Services is responsible for ensuring reliable, efficient, and customer-focused delivery services that support engineering teams. The role…
Added 19 days ago
2027 Winter - GRM, Enterprise Risk Analyst Intern (4 Months)
Royal Bank of Canada
Toronto, ON
Full-time
Through this role, the Analyst, Enterprise Risk will:
Added 26 days ago
2027 Winter - GRM, Enterprise Risk Analyst Intern (4 Months)
RBC
Toronto, ON
Full-time
Through this role, the Analyst, Enterprise Risk will:
Added 26 days ago
2027 Winter - GRM, Enterprise Risk Analyst Intern (4 Months)
RBC
Toronto, ON
Full-time
Through this role, the Analyst, Enterprise Risk will:
Added 1 month ago
Intern
Mérieux NutriSciences - North America
Guelph, ON
Part-time
If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an…
Added 2 months ago
Sustainability Analyst - Foreign Language Required (Toronto)
Fitch Ratings
Toronto, ON
Full-time
Sustainable Fitch is currently seeking an Analyst based out of our Toronto office.
Added 2 months ago
Sustainability Analyst -No Foreign Language Required (Toronto)
Fitch Ratings
Toronto, ON
Full-time
Sustainable Fitch is currently seeking an Analyst based out of our Toronto office.
Added 2 months ago
Portfolio Manager-(Hybrid)
Central 1
Toronto, ON · Vancouver, BC
Full-time
…contributing directly to Central 1's financial strength and long-term…
Added 1 month ago
Sustainability Analyst -No Foreign Language Required (Toronto)
Fitch Group
Toronto, ON
Sustainable Fitch is currently seeking an Analyst based out of our Toronto office.
Added 1 month ago
Sustainability Analyst - Foreign Language Required (Toronto)
Fitch Group
Toronto, ON
Sustainable Fitch is currently seeking an Analyst based out of our Toronto office.

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Hitachi Rail

CBTCS Engineering Service Delivery Analyst(Fixed Term)

Toronto, ON, Canada

Pay: $69,128 to $103,692 CAD / year
Job type: Full-time
Apply by: Sep 26, 2026
Experience: Experience: Relevant industry experience, with 3 to 5 years of experience driving service delivery or platform management within an engineering environment.
Working hours: 40 hours per week
Posting language: English
Posted: Aug 27, 2026

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Original job description

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

Position Summary

The Service Delivery Analyst (SDA) for CBTCS E2 Services is responsible for ensuring reliable, efficient, and customer-focused delivery services that support engineering teams. The role oversees service performance against SLAs, coordinates incident and change communications, manages ticket resolution governance, supports monthly maintenance verifications, and acts as the primary

point of contact for CBTCS E2 service consumers. It also supports CI/CD-related service operations and drives collaboration, continuity, and continuous improvement across the CBTCS E2 service landscape.

The Service Delivery Analyst ensures reliable, efficient, and well-governed delivery of services to engineering teams. The role drives service quality through SLA oversight, performance monitoring, incident and change coordination, and clear stakeholder communication. It improves productivity by streamlining service operations, supporting CI/CD service needs, and enabling faster issue resolution. The role also strengthens collaboration, supports scalable service delivery, and helps ensure compliance, control, and operational stability across the service landscape.

Key Accountabilities / Key Areas Of Responsibility

Service Delivery Management: Ensure CBTCS E2 services are delivered in line with business needs and agreed SLAs, with clear focus on lead time, time to first response, and time to resolution.
Service Catalogue and Operational Support: Support the definition, coordination, and adoption of CBTCS E2 and related engineering services across teams, ensuring clarity of service scope and support model.
Ticket and Request Governance: Oversee E2SDK and GTS (CBTCS) requests and incidents, ensuring effective tracking, prioritization, escalation, and closure.
Incident, Change and Maintenance Coordination: Lead coordination and communication for incidents, planned changes, and monthly IT maintenance verifications to minimize service disruption.
CI/CD Service Support: Support operational delivery for CI/CD-related services, coordinating with engineering and infrastructure teams to address service issues and reduce delivery blockers.
Continuous Improvement: Identify opportunities to improve service quality, responsiveness, and reliability through better coordination, process improvements, and stronger service governance.
Stakeholder Communication: Act as the primary point of contact for CBTCS E2 service consumers, providing clear and timely communication to engineers, stakeholders, and support teams.
Compliance and Operational Standards: Ensure service activities are managed in line with organizational processes, controls, and expected operational standards.
Team Coordination and Continuity: Support onboarding, orientation, leave transitions, and collaboration sessions within the CBTCS E2 team to maintain continuity and effective service delivery.

Key Requirements:

Experience: Relevant industry experience, with 3 to 5 years of experience driving service delivery or platform management within an engineering environment.
Education: Bachelor’s degree in engineering, Computer Science, or a related field.
Certifications: Relevant certifications such as ITIL, PMP, or specific platform-related certifications are preferable.
Technical Knowledge: Proficiency in engineering platforms, understanding of Engineering Process & Standards. Experience with incident management and service Desk tools (e.g. ServiceNow, Jira Service Desk).
Skills: Strong problem-solving skills, excellent communication abilities, and the capacity to manage multiple priorities.

Preferred Qualifications

Advanced Degree: A bachelor’s degree in engineering, Computer Science, or a related field.
Additional Certifications: Advanced certifications in service delivery or platform management.
Industry Experience: 3 to 5 years of experience in a similar role within the same industry.

Health, Safety, Environment & Wellbeing

Adhere to all company health and safety policies, procedures, and legal regulations.
Identify and report potential hazards, unsafe behaviors, or incidents promptly.
Follow environmental policies and procedures to minimize waste, energy use, and environmental impact.
Support sustainability initiatives, including recycling, resource conservation, and responsible sourcing.
Foster a respectful and inclusive workplace that supports mental and physical wellbeing.

Special Position Requirements

Schedule: Monday – Friday, 40 hours per week

Base Salary Range: $69,128.00 to $ 103,692.00 CAD Annual

The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

Health and Dental plans - 100% of premiums are company-paid
Company paid holidays - 3 weeks of vacation
Worklife programs such as Flextime and a variety of Development and Training opportunities

This posting relates to an existing vacancy.

Our hiring process uses both human and technology‑assisted (AI) tools to support candidate screening and assessment. All results are reviewed by people, and all hiring decisions are made by people.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail

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More about this job

Responsibilities

The role is responsible for ensuring reliable and efficient delivery of CBTCS E2 services to engineering teams through SLA oversight and performance monitoring. Key duties include coordinating incidents, changes, and maintenance while acting as the primary point of contact for service consumers.

Requirements

Candidates need a bachelor's degree in engineering or computer science and 3 to 5 years of experience in service delivery or platform management. Proficiency in incident management tools like ServiceNow or Jira and certifications such as ITIL or PMP are preferred.

Skills

Service Delivery Management
SLA Oversight
Incident Management
Change Coordination
CI/CD Service Support
Stakeholder Communication
Ticket Governance
Problem-solving
Platform Management
Operational Stability

Benefits

Health plans
Dental plans
Company paid holidays
3 weeks of vacation
Flextime
Development and training opportunities

Visa sponsorship

Not detected in the job text

Keywords

CBTCS
Service Delivery
SLA
CI/CD
ITIL
PMP
ServiceNow
Jira Service Desk
Incident Management
Change Management
Engineering Platforms
Rail Transportation
Service Catalogue
Operational Governance
E2SDK
GTS

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