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Added 2 months ago
KS
Senior Java Developer
Kumaran Systems
ON · Ontario, Toronto
- Full-time
Minimum 5 years of Lead experience in a large-scale
Added 1 month ago
GD
Director, Enterprise Data & Integration
General Dynamics Missions System International
Ottawa, ON
- Full-time
The Director will help build and lead a small Data Engineering team and work across business and technology functions to transform fragmented, project-based data initiatives into a…
Added 1 month ago
MN
Solutions Architect
Modern Niagara
Hamilton, ON · Vaughan, ON
- Full-time
…this role is responsible for designing and supporting Power Platform solutions, developing automation through Python scripting, and enabling enterprise application solutions and…
Added 2 months ago
LH
Solutions Architect
LGI Healthcare Solutions
Montreal, QC
- Full-time
For over 40 years, LGI has built software that healthcare organizations depend on. AI is now at the heart of that work, not as a destination, but as the engine behind our next generation of…
Added 2 months ago
C
Senior Data Platform Engineer
Clio
Toronto, ON
- Full-time
We are currently seeking a Senior Data Platform Engineer to join our rapidly growing Security team and help grow our Logging Engineering team. This role is for someone passionate about…
Added 2 months ago
C
Senior Data Platform Engineer
Clio
Canada
- Full-time
We are currently seeking a Senior Data Platform Engineer to join our rapidly growing Security team and help grow our Logging Engineering team. This role is for someone passionate about…
Added 2 months ago
C
Senior Data Platform Engineer
Clio
Calgary, AB
- Full-time
We are currently seeking a Senior Data Platform Engineer to join our rapidly growing Security team and help grow our Logging Engineering team. This role is for someone passionate about…
Added 2 months ago
C
Senior Data Platform Engineer
Clio
Vancouver, BC
- Full-time
We are currently seeking a Senior Data Platform Engineer to join our rapidly growing Security team and help grow our Logging Engineering team. This role is for someone passionate about…
Added 2 months ago
B
Senior Security Engineer II
Braze
Toronto, ON
- Full-time
…standards and reference patterns other engineers build on, lead cross-team security initiatives end to end, take on the ambiguous problems that don't yet have a playbook (and write the…
Added 1 month ago
AM
AI and Automation Software Engineer
Advanced Micro Devices, Inc
Vancouver, BC
- Full-time
The AMD NBIO Team is on the lookout for a seasoned Software Engineer to lead our AI and Automation innovation. As a key contributor to the success of AMD’s IP, you will be leading the…
Added 1 month ago
V
Sr. Product Manager, Network Services
VGS
Canada
- Full-time
…payment gateways. You will define new network capabilities, lead their integration into the VGS Credential Management Platform (CMP), and deliver them to customers through tokenization,…
Added 2 months ago
C
Lead .Net Fullstack Developer
Citi
Mississauga, ON
- Full-time
Participate in all phases of the software development lifecycle, from requirements gathering to deployment and maintenance.
Added 1 month ago
M
Principal Software Engineer - Distributed Systems
Microsoft
Vancouver, BC
- Full-time
Drives identification of dependencies and the development of design documents for a product, application, service or platform. Identifies other teams and technologies that will be…
Added 2 months ago
Principal, Software Engineering
CMHC - SCHL
Ottawa, ON · Montreal, QC
A minimum of ten (10) years of relevant experience in software engineering with a strong expertise in secure development, architecture, and platform modernization.
Added 2 months ago
S
Forward Deployed Engineer (FDE) (Mid/Senior Level)
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
You have 3+ years (6-10 years for Senior levels) of software engineering or technical delivery experience, with at least one production system you'd be proud to walk us through - ideally in…
Added 2 months ago
A
Sales Development Representative
Amilia
Montreal, QC · Greater Montreal, QC
- Full-time
Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and…
Added 1 month ago
Staff Software Engineer - Embedded
Alarm.com
Ottawa, ON
Integrate on-device sensors into the embedded software stack, translating sensor data into reliable, responsive user-facing features on the Alarm.com platform.
Added 2 months ago
MA
Global Social Media Content Creator & Brand Ambassador | On-Camera Content, Content Strategy & Lead Generation - Commission Only
Miles Ahead Hosting
Remote, Canada
- $80,000 to $120,000 USD / year
- Full-time
- Remote
You will work alongside leadership, sales, marketing, design, development, lead generation, and client delivery.
Added 2 months ago
T
Senior AI Tools Engineer - Developer Experience
Tubi
Toronto, ON
- Full-time
We’re looking for a Senior AI Tools Engineer - Developer Experience with deep expertise in C++ or Golang to lead the evolution of our backend platform and tooling. While our ecosystem has…
Added 2 months ago
H
CBTCS Engineering Service Delivery Analyst(Fixed Term)
Hitachi
Toronto, ON · (RSBU) Toronto
- $69,128 to $103,692 CAD / year
- Full-time
…line with business needs and agreed SLAs, with clear focus on lead time, time to first response, and time to…
Added 2 months ago
Sr. Builder - Mobile (Platform), Ring
Amazon
Toronto, ON
This is a role for someone who sees AI not as a buzzword but as a fundamental shift in how software is built, tested, shipped, and maintained. You'll champion an AI-powered software…
Added 2 months ago
A
Director, Product Management
Absorb
Remote, Canada
- Full-time
- Remote
Build, lead, mentor, and scale the product management team across flexible and specialized pods. Deepen the strategic capability of every PM, expanding their impact from strong feature…
Added 1 month ago
D
Senior Product Engineer II - Fullstack
Docebo
Remote, Canada
- $123,400 to $164,500 CAD / year
- Full-time
- Remote
…and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we…
Added 2 months ago
M
Senior Consultant, HR Technology (Workday)
Moneris
Toronto, ON
- Full-time
Lead the configuration, enhancement, and ongoing support of Workday modules, serving as a subject matter expert for the platform.
Added 2 months ago
P
Lead Data Consultant, Manager
PwC
Ottawa, ON · Toronto, ON
- Full-time
…contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and…

Hitachi

CBTCS Engineering Service Delivery Analyst(Fixed Term)

Toronto, ON, Canada
(RSBU) Toronto, Canada

$69,128 to $103,692 CAD / year · Full-time

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Job details

Pay: $69,128 to $103,692 CAD / year
Job type: Full-time
Experience: Experience: Relevant industry experience, with 3 to 5 years of experience driving service delivery or platform management within an engineering environment.
Working hours: 40 hours per week
Posting language: English
Posted: Aug 27, 2026

Original job description

Location:

Toronto, Ontario, Canada

Job ID:

R0139857

Date Posted:

2026-08-27

Company Name:

Hitachi Rail Canada Inc.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

Position Summary

The Service Delivery Analyst (SDA) for CBTCS E2 Services is responsible for ensuring reliable, efficient, and customer-focused delivery services that support engineering teams. The role oversees service performance against SLAs, coordinates incident and change communications, manages ticket resolution governance, supports monthly maintenance verifications, and acts as the primary

point of contact for CBTCS E2 service consumers. It also supports CI/CD-related service operations and drives collaboration, continuity, and continuous improvement across the CBTCS E2 service landscape.

The Service Delivery Analyst ensures reliable, efficient, and well-governed delivery of services to engineering teams. The role drives service quality through SLA oversight, performance monitoring, incident and change coordination, and clear stakeholder communication. It improves productivity by streamlining service operations, supporting CI/CD service needs, and enabling faster issue resolution. The role also strengthens collaboration, supports scalable service delivery, and helps ensure compliance, control, and operational stability across the service landscape.

Key Accountabilities / Key Areas of Responsibility

•Service Delivery Management: Ensure CBTCS E2 services are delivered in line with business needs and agreed SLAs, with clear focus on lead time, time to first response, and time to resolution.

• Service Catalogue and Operational Support: Support the definition, coordination, and adoption of CBTCS E2 and related engineering services across teams, ensuring clarity of service scope and support model.

• Ticket and Request Governance: Oversee E2SDK and GTS (CBTCS) requests and incidents, ensuring effective tracking, prioritization, escalation, and closure.

• Incident, Change and Maintenance Coordination: Lead coordination and communication for incidents, planned changes, and monthly IT maintenance verifications to minimize service disruption.

• CI/CD Service Support: Support operational delivery for CI/CD-related services, coordinating with engineering and infrastructure teams to address service issues and reduce delivery blockers.

• Continuous Improvement: Identify opportunities to improve service quality, responsiveness, and reliability through better coordination, process improvements, and stronger service governance.

• Stakeholder Communication: Act as the primary point of contact for CBTCS E2 service consumers, providing clear and timely communication to engineers, stakeholders, and support teams.

• Compliance and Operational Standards: Ensure service activities are managed in line with organizational processes, controls, and expected operational standards.

• Team Coordination and Continuity: Support onboarding, orientation, leave transitions, and collaboration sessions within the CBTCS E2 team to maintain continuity and effective service delivery.

Key Requirements:

• Experience: Relevant industry experience, with 3 to 5 years of experience driving service delivery or platform management within an engineering environment.

• Education: Bachelor’s degree in engineering, Computer Science, or a related field.

• Certifications: Relevant certifications such as ITIL, PMP, or specific platform-related certifications are preferable.

• Technical Knowledge: Proficiency in engineering platforms, understanding of Engineering Process & Standards. Experience with incident management and service Desk tools (e.g. ServiceNow, Jira Service Desk).

• Skills: Strong problem-solving skills, excellent communication abilities, and the capacity to manage multiple priorities.

Preferred Qualifications

• Advanced Degree: A bachelor’s degree in engineering, Computer Science, or a related field.

• Additional Certifications: Advanced certifications in service delivery or platform management.

• Industry Experience: 3 to 5 years of experience in a similar role within the same industry.

Health, Safety, Environment & Wellbeing

Adhere to all company health and safety policies, procedures, and legal regulations.

Identify and report potential hazards, unsafe behaviors, or incidents promptly.

Follow environmental policies and procedures to minimize waste, energy use, and environmental impact.

Support sustainability initiatives, including recycling, resource conservation, and responsible sourcing.

Foster a respectful and inclusive workplace that supports mental and physical wellbeing.

Special Position Requirements

Schedule: Monday – Friday, 40 hours per week

Base Salary Range: $69,128.00 to $ 103,692.00 CAD Annual

The Company provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

Health and Dental plans - 100% of premiums are company-paid
Company paid holidays - 3 weeks of vacation
Worklife programs such as Flextime and a variety of Development and Training opportunities

This posting relates to an existing vacancy.

Our hiring process uses both human and technology‑assisted (AI) tools to support candidate screening and assessment. All results are reviewed by people, and all hiring decisions are made by people.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail

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More about this job

Responsibilities

The Service Delivery Analyst ensures reliable and efficient delivery of CBTCS E2 services by overseeing SLAs, incident coordination, and change management. They act as the primary point of contact for service consumers while driving continuous improvement and operational stability across the engineering landscape.

Requirements

Candidates must possess a bachelor's degree in engineering or computer science and 3 to 5 years of experience in service delivery or platform management. Proficiency in incident management tools and strong communication skills are essential for this role.

Skills

Service delivery management
SLA oversight
Incident management
Change management
CI/CD service support
Service governance
Stakeholder communication
Problem-solving
ServiceNow
Jira Service Desk
Engineering process
Platform management

Benefits

Health plans
Dental plans
Company paid holidays
Vacation
Flextime
Development and training opportunities

Visa sponsorship

Not detected in the job text

Keywords

CBTCS
Service Delivery Analyst
ITIL
PMP
ServiceNow
Jira Service Desk
CI/CD
SLA
Engineering
Computer Science
Incident Management
Change Management
Platform Management
Operational Stability
Stakeholder Management
Maintenance Verification
E2SDK
GTS
Digital Transformation
Hitachi Rail

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