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Hitachi

Regional Service Manager - Western Canada

Calgary, AB, Canada
AB, Canada
Kelowna, BC, Canada
Richmond, BC, Canada
(HE)Office_BC_Kelowna NEW, Canada

Salary Range: $150,000– $185,000 · Full-time

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Job details

Pay: Salary Range: $150,000– $185,000
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Location:

Kelowna, British Columbia, Canada

Job ID:

R0149767

Date Posted:

2026-11-03

Company Name:

HITACHI ENERGY CANADA INC.

Profession (Job Category):

Engineering & Science

Job Schedule:

Full time

Remote:

Job Description:

The Opportunity

The Regional Manager, West is responsible for the operational management, customer engagement, and execution of the Substation Service business across Western Canada. Working closely with the Regional Service Sales Manager, you will help ensure the organization has the capabilities, resources, processes, and customer focus required to support the continued growth of the service business. This role is focused on growing service delivery capabilities, strengthening customer relationships, and supporting the operational deployment of an expanding substation service portfolio. You will collaborate with Canadian and North American Service teams, Business Units, and support functions to align customer commitments with operational execution while supporting safety, quality, productivity, and customer satisfaction.

How You'll Make an Impact

Manage the regional service organization to support safe, efficient, and profitable execution of service activities.
Grow the operational capabilities, workforce, and infrastructure required to support business growth.
Ensure appropriate staffing, competency development, tools, and processes are in place to meet current and future customer requirements.
Support operational excellence through continuous improvement initiatives focused on quality, productivity, responsiveness, and customer satisfaction.
Monitor regional performance metrics and implement actions when improvements are needed.
Build and maintain relationships with key customers and support strategic discussions regarding service execution, capabilities, and future requirements.
Manage, coach, and develop a high-performing regional service team while fostering a culture of safety, accountability, collaboration, and customer focus.
Collaborate with service, engineering, project management, Business Units, and North American service teams to support successful execution of customer commitments.
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.
Experience managing service operations, customer relationships, and service execution activities.
Experience developing organizational capabilities, workforce planning, and team development.
Proven ability to collaborate across matrix organizations and work effectively with multiple stakeholders.
Strong communication and relationship-building skills with customers and internal teams.

More About Us

At Hitachi Energy, you'll have the opportunity to grow your career while contributing to meaningful work alongside experienced professionals.

Opportunities to work on innovative technologies shaping the future of energy.
A collaborative environment with experienced professionals across diverse teams.
Access to learning platforms and career development programs that support continuous growth.
Attractive health and retirement benefits.
Paid leave and flexible work arrangements that support work-life balance.

In compliance with British Columbia’s Pay Transparency requirements, the expected compensation for this role is:

Salary Range: $150,000– $185,000

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles - particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions - additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Apply About employer

More about this job

Responsibilities

The Regional Service Manager is responsible for the operational management, customer engagement, and execution of the Substation Service business across Western Canada. This role involves growing service delivery capabilities, managing regional performance, and leading a high-performing team to ensure safety, quality, and customer satisfaction.

Requirements

Candidates must have experience managing service operations, customer relationships, and team development within a matrix organization. Proven ability to collaborate with multiple stakeholders and a valid work authorization for Canada are required.

Skills

Operational management
Customer engagement
Service delivery
Workforce planning
Team development
Strategic planning
Continuous improvement
Performance metrics
Stakeholder management
Safety compliance
Quality management
Project management
Relationship building
Coaching
Technical leadership

Benefits

Health benefits
Retirement benefits
Paid leave
Flexible work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Substation Service
Operational Management
Customer Engagement
Western Canada
Service Delivery
Workforce Planning
Continuous Improvement
Performance Metrics
Strategic Discussions
Safety Compliance
Quality Assurance
Project Management
Matrix Organization
Team Development
Energy Sector
Infrastructure
Business Growth
Stakeholder Management
Accountability
Collaboration

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