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Added 14 mins ago
CC
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HMECU

Financial Services Representative

Brantford, ON, Canada

Compensation Range: $39,800 - $59,700.00 + Eligibility for Annualized Incentive Plan · Full-time

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Job details

Pay: Compensation Range: $39,800 - $59,700.00 + Eligibility for Annualized Incentive Plan
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2–4 years of experience in financial services or a credit union environment
Working hours: 35 hours per week
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Vacancy

Job Title: Financial Service Representative (FSR)

Job Status: Regular Full-Time – One (1) New Vacancy

Primary Location: Brantford Branch (Occasional travel to head office location in Hamilton)

Build relationships. Start conversations. Make an impact.

At Healthcare and Municipal Employees’ Credit Union (HMECU), our Financial Service Representatives are more than frontline staff - they’re relationship builders who take initiative and actively connect with members to support their financial journeys.

This role is ideal for someone who doesn’t wait for opportunities - you create them. You’re comfortable reaching out, starting conversations, and helping members take the next step with confidence.

About HMECU

For over 90 years, HMECU has proudly supported healthcare, municipal, fire, and police communities. Our team is at the heart of everything we do - delivering exceptional service while helping our members focus on what matters most.

Our Purpose: We care for the financial needs and wellbeing of our members so you can focus on what matters most.

What You’ll DoBuild Relationships & Start Conversations

Connect with members across in-branch, phone, and digital channels
Proactively reach out through calls, follow-ups, and outreach to deepen relationships
Understand member needs and recommend solutions that support their financial goals

Deliver Financial Solutions

Support members with lending, investment, and everyday banking needs
Assist with loan and mortgage applications, including documentation and follow-up
Process investment transactions and support renewals

Drive Engagement & Results

Identify opportunities to introduce additional products and services
Contribute to individual and branch performance targets
Support campaigns and initiatives that grow member relationships
Represent HMECU at community events and build meaningful local connections

Support Branch Operations

Process transactions including deposits, withdrawals, and payments
Provide teller coverage as needed
Ensure accuracy, compliance, and confidentiality in all interactions
Execute all cash handling, balancing, and security controls accurately to support sound treasury operations and safeguard assets

What Success Looks Like

Takes initiative to connect with members and build relationships
Comfortable starting conversations, including outbound calls and follow-ups
Confident identifying needs and recommending appropriate solutions
Contributes to achieving individual and team goals
Maintains accuracy and attention to detail in all work
Adapts well in a fast-paced, evolving environment

What You Bring

2–4 years of experience in financial services or a credit union environment
Strong communication and relationship-building skills
Demonstrated initiative and comfort engaging members proactively
A results-driven mindset with a focus on delivering value to members
Solid understanding of financial products and services
Comfortable using digital tools and systems (e.g., MS Office)
Must be bondable

Why Join HMECU?

Make a real impact – Help members take meaningful steps toward financial wellbeing

Grow your career – Build your skills in lending, investments, and relationship management

Purpose-driven work – Be part of an organization rooted in community and care

Please note: Healthcare and Municipal Employees Credit Union has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact HR so that arrangements can be made.

HMECU uses AI-assisted tools to support our recruitment process, such as screening and organizing application information. All hiring decisions are made by our People & Culture team and hiring managers. A human will always review your application before any decisions are made.

Job Type: Full-time – One (1) vacancy

Hours of Work: 35 hours per week

Compensation Range: $39,800 - $59,700.00 + Eligibility for Annualized Incentive Plan

Benefits: YES. 100% Employer Paid Benefits including STD, LTD, Life Insurance, Extended Health, Dental Coverage, and Employee Family Assistance Program

Pension: 7% Employer Contribution to our Defined Contribution Pension Plan

Apply About employer

More about this job

Responsibilities

Build and strengthen member relationships through in-branch, phone, and digital interactions, proactively identifying needs and recommending lending, investment, and everyday banking solutions. Process transactions and support branch operations, cash controls, compliance, community engagement, and individual and branch performance goals.

Requirements

Requires 2–4 years of experience in financial services or a credit union, strong communication and relationship-building skills, and initiative in proactively engaging members. Candidates should understand financial products and services, be comfortable with digital tools such as Microsoft Office, have a results-driven mindset, and be bondable.

Skills

Member Relationship Building
Proactive Outreach
Financial Needs Assessment
Financial Product Recommendations
Lending Support
Mortgage Applications
Investment Transactions
Everyday Banking
Sales and Cross-Selling
Target Achievement
Community Engagement
Teller Operations
Cash Handling
Transaction Processing
Accuracy and Attention to Detail
Microsoft Office

Benefits

Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Extended Health Coverage
Dental Coverage
Employee Family Assistance Program
Annual Incentive Plan

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Member Relationships
Member Outreach
Outbound Calls
Lending
Mortgage Applications
Investments
Investment Transactions
Everyday Banking
Financial Products
Product Recommendations
Cross-Selling
Performance Targets
Community Engagement
Branch Operations
Teller Coverage
Deposits
Withdrawals
Payments
Cash Handling
Cash Balancing
Treasury Operations
Compliance
Confidentiality
Security Controls
Microsoft Office
Digital Tools
Bondable

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