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Added just now
BM
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YL
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- From $17.95 CAD / hour
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NH
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EV
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TS
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IP
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TB
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W
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Holiday Inn

front desk agent

Hinton, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Jul 29, 2026

Original job description

Overview

Languages

English

Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Hotel, motel, resort

Responsibilities

Tasks

Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service

Additional information

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Standing for extended periods
Work under pressure

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Judgement
Organized
Reliability
Team player
Resourcefulness

Benefits

Health benefits

Dental plan
Health care plan

Other Benefits

Free parking available
Other benefits

Apply About employer

More about this job

Responsibilities

Register guests, assign rooms, manage reservations and group arrivals and departures, and provide information about hotel services and local attractions. Resolve guest complaints, handle cash and related records, follow safety procedures, and provide telephone, accessibility, wake-up call, and light housekeeping support.

Requirements

Requires a secondary school graduation certificate and 1 to less than 2 years of experience. Candidates should be customer-focused, dependable, organized, flexible, and effective communicators who can work under pressure and stand for extended periods.

Skills

Customer Service
Complaint Resolution
Guest Registration
Room Assignment
Reservation Management
Cash Handling
Cash Reconciliation
Telephone Communication
Written Communication
Attention to Detail
Organization
Time Management
Flexibility
Judgment
Teamwork
Emergency Procedures

Benefits

Dental Plan
Health Care Plan
Free Parking
Other Benefits

Visa sponsorship

Not detected in the job text

Keywords

Hotel
Motel
Resort
Front Desk
Guest Registration
Room Assignments
Reservations
Group Arrivals
Group Departures
Complaint Resolution
Customer Service
Cash Handling
Balance Sheets
Cash Reports
Hotel Facilities
Local Attractions
Emergency Procedures
Safety Procedures
Telephone Calls
Wake-Up Calls
Clerical Duties
Filing
Photocopying
Light Housekeeping
Special Needs Assistance

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