front desk agent
- Hinton, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Work conditions and physical capabilities
Health benefits
Languages
English
Education
- Secondary (high) school graduation certificate
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hotel, motel, resort
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- Resourcefulness
Health benefits
- Dental plan
- Health care plan
- Free parking available
- Other benefits
More about this job
Responsibilities
Register guests, assign rooms, manage reservations and group arrivals and departures, and provide information about hotel services and local attractions. Resolve guest complaints, handle cash and related records, follow safety procedures, and provide telephone, accessibility, wake-up call, and light housekeeping support.
Requirements
Requires a secondary school graduation certificate and 1 to less than 2 years of experience. Candidates should be customer-focused, dependable, organized, flexible, and effective communicators who can work under pressure and stand for extended periods.
Skills
- Customer Service
- Complaint Resolution
- Guest Registration
- Room Assignment
- Reservation Management
- Cash Handling
- Cash Reconciliation
- Telephone Communication
- Written Communication
- Attention to Detail
- Organization
- Time Management
- Flexibility
- Judgment
- Teamwork
- Emergency Procedures
Benefits
- Dental Plan
- Health Care Plan
- Free Parking
- Other Benefits
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Hotel
- Motel
- Resort
- Front Desk
- Guest Registration
- Room Assignments
- Reservations
- Group Arrivals
- Group Departures
- Complaint Resolution
- Customer Service
- Cash Handling
- Balance Sheets
- Cash Reports
- Hotel Facilities
- Local Attractions
- Emergency Procedures
- Safety Procedures
- Telephone Calls
- Wake-Up Calls
- Clerical Duties
- Filing
- Photocopying
- Light Housekeeping
- Special Needs Assistance