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General Manager

  • Waterloo, ON, Canada

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Job details

Posting language
English
Posted

Original job description

Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?

Are you looking for an employer that will heavily invest in you, and provide copious opportunities to develop your career further?

Are you looking for a business that is financially stable and has very exciting growth plans?

If so, then look no further!

The Why...

Join Splitsville as a General Manager and in return you'll get:

  • 3 weeks of vacation - increasing to 4 after one year of service
  • The opportunity to earn bonus
  • Discounts on food and $1 bowling
  • Access to our in-house training pathways
  • Financial long service awards
  • Medical and dental benefits
  • RRSP matching plan
  • Mental health support benefits

The What...

As a General Manager for Splitsville, you will be responsible for running one of our busy centres. You will create a safe, fun, and vibrant environment for your team and guests.

You will enjoy the freedom to make a real impact driving the financial and commercial performance of your business, across all four revenue streams; the bar, diner, amusements and bowling. You will be fully accountable for delivering all areas of your budget and KPIs, driving the profit performance of your centre and have the opportunity to share in the success.

Within our fast-paced, dynamic world, General Managers coach, lead, motivate and inspire team to deliver outstanding service that delights our guests and keeps them coming back for more.

To be successful, you should have:

  • Experience as a hands-on General Manager ideally within the leisure, hospitality, or retail industry
  • Experience managing a budget size of at least $1m
  • A relentless approach to delivering the best operational standards in the industry
  • Evidence of optimising sales and performance of a business unit
  • A passion for people, with evidence of coaching, developing, and progressing your team
  • An empathetic and compassionate approach
  • Resilience, flexibility, and adaptability, to fit in with our fast-paced environment
  • Willingness to work nights and weekends

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

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To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites.

If you ever come across a posting that asks you to apply elsewhere, please treat it with caution - it isn’t associated with us.

More about this job

Responsibilities

The General Manager is responsible for overseeing the daily operations of a busy entertainment centre, including the bar, diner, amusements, and bowling areas. They must lead and motivate the team to deliver outstanding guest service while driving financial performance and meeting budget KPIs.

Requirements

Candidates should have hands-on management experience in the leisure, hospitality, or retail industries with a proven track record of managing budgets of at least $1 million. Strong leadership, coaching abilities, and the flexibility to work nights and weekends are essential for this role.

Skills

  • Budget management
  • Operational standards
  • Team leadership
  • Coaching
  • Sales optimization
  • Performance management
  • Hospitality management
  • Retail management
  • Financial accountability
  • Customer service
  • Staff development
  • Strategic planning
  • Communication
  • Problem solving
  • Adaptability
  • Resilience

Benefits

  • Vacation
  • Bonus
  • Discounts on food
  • Discounted bowling
  • In-house training pathways
  • Financial long service awards
  • Medical benefits
  • Dental benefits
  • RRSP matching plan
  • Mental health support benefits

Visa sponsorship

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Categories

  • Management & Leadership
  • Hospitality
  • Food & Beverage
  • Retail
  • Sports & Recreation

Keywords

  • General Manager
  • Hospitality
  • Leisure
  • Retail
  • Budgeting
  • KPIs
  • Operations
  • Team Leadership
  • Coaching
  • Sales Performance
  • 10 Pin Bowling
  • Casual Dining
  • Arcades
  • Laser Tag
  • Entertainment Centre
  • Financial Management
  • Staff Development
  • Customer Experience
  • Operational Excellence
  • Business Growth

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