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Added 9 mins ago
LC
Senior Analyst, Loss Prevention Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
Lead the development and enhancement of recurring and ad hoc reporting, dashboards and analytical solutions.
Added 9 mins ago
UO
Associate Vice-President, International Research
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
7. In collaboration with the Vice-Provost International, lead the organization of high-profile international events, visits by international delegations, and missions abroad to showcase the…
Added 9 mins ago
UO
Lead Coordinator, Academic Affairs
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Added 9 mins ago
GF
Corporate Account Manager - Toronto or Southwestern ON
GoodLife Fitness
London, ON
- Full-time
Added 9 mins ago
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Executive Director, Global Markets Trading & Financing - Business Management
CIBC
Toronto, ON
- Full-time
As Executive Director, Global Markets Trading & Financing, Business Management, you will lead the Business Management function supporting the Fixed Income, Currencies & Commodities (FICC),…
Added 9 mins ago
C
Privacy Specialist, Privacy Compliance, Access and Freedom of Information Department – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
Lead the management of consent collection and the processing of withdrawals of consent, and/or ensure consent requirements are addressed in policies, practices, and procedures.
Added 23 mins ago
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- Full-time
Strong ability to lead conversation in any setting
Added 54 mins ago
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Postdoctoral Fellow - Surgical and Interventional Sciences
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…of the Principal Investigator, the successful candidate will lead independent research projects and contribute to experimental design, data analysis, manuscript preparation, grant…
Added 54 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Clinical supervision and quality assurance: Supervise and train clinical research staff and lead scoring reviews to support inter-rater reliability, consistency, and ongoing clinical…
Added 54 mins ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Participate in the planning and coordination of in-person Network events, taking the lead in advocating for and ensuring the needs and perspectives of public partners and people with…
Added 54 mins ago
C
Director of Health, Safety & Environment
Clutch
Mississauga, ON
- Full-time
Clutch is hiring its first Director of Health, Safety & Environment to build and lead a best-in-class HSE function for a high-growth, multi-site production and logistics business. You will…
Added 2 hours ago
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Senior Solutions Architect
Jobgether
Canada
- Full-time
…technology environment. Working closely with B2B customers, you will lead technical discovery, present product capabilities, and translate business requirements into scalable API-based…
Added 3 hours ago
Director of Health, Safety & Environment
Clutch Technologies Inc.
Mississauga, ON
Clutch is hiring its first Director of Health, Safety & Environment to build and lead a best-in-class HSE function for a high-growth, multi-site production and logistics business. You will…
Added 4 hours ago
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Edmonton, AB In-Person Hiring Event - The North West Company (November 4, 2026)
Northern/NorthMart
AB · Greater Edmonton Metropolitan Area
- Full-time
…Company is hiring Store Managers and Department Managers to lead our teams in remote communities across Northern…
Added 4 hours ago
Regional Support Manager - Western Canada
Hollywood Bowl Group
Calgary, AB
Lead recruitment, coaching, and performance development of Centre Management teams
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Event Sales Manager
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Waterloo, ON
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General Manager
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Event Sales Manager
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Vaughan, ON
Added 5 hours ago
TW
Director, Dealer Finance Operations
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Regina, SK
- Full-time
…ensure programs are executed consistently and effectively. You lead with professionalism and accountability, while creating an environment where people feel supported, challenged, and set…
Added 5 hours ago
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Vice President, Internal Audit
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- Full-time
Lead, coach and develop a high-performing team of audit professionals responsible for complex, enterprise-wide internal audits.
Added 5 hours ago
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Team Lead or Manager, Core Banking Integration
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…core banking experience to come on board as our temporary Team Lead or Manager, Core Banking Integration, for up to a 12-month…
Added 5 hours ago
TW
Team Leader, Business Support Centre
Thrive Wealth Management
Moosomin, SK · Regina, SK · Saskatoon, SK
- Full-time
…board as our Team Leader, Business Support Centre. You will lead the Business Support team to provide and oversee the delivery of services to meet our members’ needs. This includes adapting…
Added 5 hours ago
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Manager, Treasury Risk
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A resilient and organized leader who can prioritize effectively, lead through complexity, and support disciplined execution.
Added 5 hours ago
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Program Manager
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…and a strong ecosystem of world-leading tech companies, we lead the way in bringing new products to market and helping high-growth companies raise capital, increase revenue, and grow their…

Hollywood Bowl Group

Regional Support Manager - Western Canada

Calgary, AB, Canada

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Job details

Experience: 5–7 years of multi-site operational experience in hospitality, entertainment, or high-volume food and beverage management
Posting language: English
Posted: Oct 29, 2026

Original job description

Are you a strong leader with a passion for operational excellence and team development?

Do you thrive in a dynamic environment where you can mentor others, drive performance, and make a real impact?

We’re looking for a Regional Support Manager to join our team and provide hands-on leadership to Centre Managers and their teams.

This role is based in Western Canada - ideally Calgary, AB. Frequent travel to centres within your region is required.

The What...

In this role, you’ll support multi-million-dollar operations, foster a culture of collaboration and growth, and ensure alignment with our company’s vision and values. You’ll be the key link between centres and our Support and Leadership teams, helping to drive performance, share best practices, and support long-term success.

This role is regional and requires frequent travel to bowling centres within your set region.

Here’s some of what you can expect as part of the role…

Drive regional financial performance and ensure revenue, expense, and profitability targets are met
Monitor key commercial metrics and support Centre Managers in addressing underperformance
Review and provide feedback on monthly P&L results, celebrating wins and implementing corrective actions where needed
Support operational alignment with strategic objectives and implement annual Business Plans for each centre
Evaluate centre performance using KPIs, audit reports, and business plan results
Collaborate with Marketing to track ROI and optimize local marketing spend
Ensure each centre maintains an up-to-date Sales Superiority Planner
Promote exceptional guest service standards and monitor performance via mystery shops and guest feedback
Investigate guest complaints and ensure actionable resolutions are implemented
Oversee call performance metrics and ensure standards align with company average
Lead recruitment, coaching, and performance development of Centre Management teams
Conduct regular performance reviews and ensure training initiatives improve team capability and guest experience

The Who… 

The be a successful Regional Support Manager, you’ll have:

5–7 years of multi-site operational experience in hospitality, entertainment, or high-volume food and beverage management
Strong leadership and coaching abilities with a proven track record of building high-performing teams
Exceptional guest service skills with a focus on delivering outstanding customer experiences
Excellent communication, interpersonal, and relationship-building skills across all levels
Proactive, organized, and able to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office (Word, Excel, Outlook) and familiar with POS systems
Valid driver’s license and access to reliable transportation
Education in hospitality or related field preferred; franchise brand certification is an asset

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Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites.

If you ever come across a posting that asks you to apply elsewhere, please treat it with caution - it isn’t associated with us.

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More about this job

Responsibilities

The Regional Support Manager will drive financial performance and operational excellence across multiple entertainment centres by mentoring managers and ensuring alignment with company goals. This role involves monitoring key metrics, conducting performance reviews, and fostering a culture of growth and exceptional guest service.

Requirements

Candidates must have 5–7 years of multi-site operational experience in hospitality, entertainment, or food and beverage management. Strong leadership, coaching abilities, and a valid driver's license are required for this travel-intensive position.

Skills

Leadership
Coaching
Financial performance management
P&L analysis
Strategic planning
KPI monitoring
Guest service
Relationship building
Recruitment
Performance development
Communication
Microsoft Office
POS systems

Visa sponsorship

Not detected in the job text

Keywords

Operational excellence
Multi-site management
Hospitality
Entertainment
Food and beverage
Financial performance
P&L
KPIs
Business plans
Marketing
ROI
Sales superiority
Guest service
Mystery shops
Recruitment
Coaching
Performance reviews
Microsoft Office
POS systems
Leadership
Strategic objectives
Audit reports
Team development

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