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Added 4 mins ago
R
Financial Planner Relationship Manager
RBC
Stratford, ON
- Full-time
Added 19 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Ashern, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 19 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Beausejour, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 19 mins ago
Assistant Cook, Cafe
Winnipeg Regional Health Authority
Selkirk, MB
Under the direction of the Manager, Support Services and Cook, the Assistant Cook performs the assigned duties for the provision of regular, therapeutic and texture modified meals related…
Added 19 mins ago
Assistant Cook
Winnipeg Regional Health Authority
Powerview-Pine Falls, MB · Pine Falls, MB
Under the direction of the Manager, Support Services and Cook, the Assistant Cook performs the assigned duties for the provision of regular, therapeutic and texture modified meals related…
Added 19 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Ashern, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 19 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Fisher Branch, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 19 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Fisher Branch, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 19 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Beausejour, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 19 mins ago
Assistant Cook
Winnipeg Regional Health Authority
Fisher Branch, MB
Under the direction of the Manager, Support Services and Cook, the Assistant Cook performs the assigned duties for the provision of regular, therapeutic and texture modified meals related…
Added 19 mins ago
Assistant Cook
Winnipeg Regional Health Authority
Beausejour, MB
Under the direction of the Manager, Support Services and Cook, the Assistant Cook performs the assigned duties for the provision of regular, therapeutic and texture modified meals related…
Added 19 mins ago
Dietary Aide
Winnipeg Regional Health Authority
Oakbank, MB
Under the direction of the Manager, Support Services and Cook, the Dietary Aide performs the assigned duties related to the preparation and service of food to patients/ residents, staff,…
Added 1 hour ago
RP
Business Development / Sales Account Manager
Roll Pro Security Shutters & Roll Up Doors
Concord, ON
- Full-time
…experience, we provide high-quality solutions for residential, commercial, and industrial applications throughout Canada and the United…
Added 1 hour ago
MC
Maintenance Technician
MatchBox Consulting Group
Vancouver, BC
- Full-time
MatchBox Consulting Group is partnering with a well-established real estate owner, developer, and property manager to hire a Maintenance Technician for a purpose-built rental community in…
Added 2 hours ago
CR
Project Manager – Asset Preservation
COGIR Real Estate
Brossard, QC
- Full-time
…United States. We oversee more than 7 million square feet of commercial real estate and 74,000 residential units, including more than 270 private seniors’ residences. The Cogir Foundation…
Added 4 hours ago
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GTM Strategy & Operations Manager
Pakfactory
ON · Markham, Ontario
- Full-time
We're looking for a Revenue Strategy & Operations Manager to architect and run the commercial engine behind our sales and operations teams. Reporting directly to the CEO and working in…
Added 4 hours ago
Regional Support Manager - Western Canada
Hollywood Bowl Group
Calgary, AB
We’re looking for a Regional Support Manager to join our team and provide hands-on leadership to Centre Managers and their teams.
Added 4 hours ago
General Manager
Hollywood Bowl Group
Toronto, ON
Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?
Added 4 hours ago
General Manager
Hollywood Bowl Group
Waterloo, ON
Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?
Added 5 hours ago
Ground Equipment Technician
Snowbird Aviation Services
Saskatoon, SK
Under the direction of the general manager, the Ground Service Equipment Technician supports the maintenance and ground services departments and is responsible for utilizing appropriate…
Added 5 hours ago
TW
Area Manager, Commercial - Expression of Interest
Thrive Wealth Management
Regina, SK
- Full-time
I am thrilled to share that we are in the process of finalizing the CBS structure, and will be hiring a Manager, Business Banking – Commercial through expression of interest. Attached you…
Added 5 hours ago
CC
Manager, Financial Planning and Analysis
Compass Canada
ON · Mississauga, ON
- Full-time
Reporting to the Director of Finance, FP&A, the Manager, FP&A will be a key finance partner for the sector, providing leaders with clear financial insight, disciplined performance analysis…
Added 5 hours ago
TW
Area Manager, Commercial
Thrive Wealth Management
Regina, SK
- Full-time
We’re looking for an engaging, growth-oriented leader with a member-first approach to come on board as our Area Manager, Commercial in Regina, Saskatchewan. As the Area Manager, you will…
Added 5 hours ago
CW
Office Business Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
CW Impact Commercial Cleaning is a growing Canadian company providing professional commercial cleaning services across multiple provinces, including Alberta, Ontario, Quebec, and British…
Added 5 hours ago
H
Senior Project Manager – Building Science
Hays
Vaughan, ON
- Full-time
The organization works extensively with existing buildings across the multi-residential, commercial, institutional and industrial sectors, supporting owners and property stakeholders with…

Hollywood Bowl Group

Regional Support Manager - Western Canada

Calgary, AB, Canada

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Job details

Experience: 5–7 years of multi-site operational experience in hospitality, entertainment, or high-volume food and beverage management
Posting language: English
Posted: Oct 29, 2026

Original job description

Are you a strong leader with a passion for operational excellence and team development?

Do you thrive in a dynamic environment where you can mentor others, drive performance, and make a real impact?

We’re looking for a Regional Support Manager to join our team and provide hands-on leadership to Centre Managers and their teams.

This role is based in Western Canada - ideally Calgary, AB. Frequent travel to centres within your region is required.

The What...

In this role, you’ll support multi-million-dollar operations, foster a culture of collaboration and growth, and ensure alignment with our company’s vision and values. You’ll be the key link between centres and our Support and Leadership teams, helping to drive performance, share best practices, and support long-term success.

This role is regional and requires frequent travel to bowling centres within your set region.

Here’s some of what you can expect as part of the role…

Drive regional financial performance and ensure revenue, expense, and profitability targets are met
Monitor key commercial metrics and support Centre Managers in addressing underperformance
Review and provide feedback on monthly P&L results, celebrating wins and implementing corrective actions where needed
Support operational alignment with strategic objectives and implement annual Business Plans for each centre
Evaluate centre performance using KPIs, audit reports, and business plan results
Collaborate with Marketing to track ROI and optimize local marketing spend
Ensure each centre maintains an up-to-date Sales Superiority Planner
Promote exceptional guest service standards and monitor performance via mystery shops and guest feedback
Investigate guest complaints and ensure actionable resolutions are implemented
Oversee call performance metrics and ensure standards align with company average
Lead recruitment, coaching, and performance development of Centre Management teams
Conduct regular performance reviews and ensure training initiatives improve team capability and guest experience

The Who… 

The be a successful Regional Support Manager, you’ll have:

5–7 years of multi-site operational experience in hospitality, entertainment, or high-volume food and beverage management
Strong leadership and coaching abilities with a proven track record of building high-performing teams
Exceptional guest service skills with a focus on delivering outstanding customer experiences
Excellent communication, interpersonal, and relationship-building skills across all levels
Proactive, organized, and able to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office (Word, Excel, Outlook) and familiar with POS systems
Valid driver’s license and access to reliable transportation
Education in hospitality or related field preferred; franchise brand certification is an asset

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Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites.

If you ever come across a posting that asks you to apply elsewhere, please treat it with caution - it isn’t associated with us.

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More about this job

Responsibilities

The Regional Support Manager will drive financial performance and operational excellence across multiple entertainment centres by mentoring managers and ensuring alignment with company goals. This role involves monitoring key metrics, conducting performance reviews, and fostering a culture of growth and exceptional guest service.

Requirements

Candidates must have 5–7 years of multi-site operational experience in hospitality, entertainment, or food and beverage management. Strong leadership, coaching abilities, and a valid driver's license are required for this travel-intensive position.

Skills

Leadership
Coaching
Financial performance management
P&L analysis
Strategic planning
KPI monitoring
Guest service
Relationship building
Recruitment
Performance development
Communication
Microsoft Office
POS systems

Visa sponsorship

Not detected in the job text

Keywords

Operational excellence
Multi-site management
Hospitality
Entertainment
Food and beverage
Financial performance
P&L
KPIs
Business plans
Marketing
ROI
Sales superiority
Guest service
Mystery shops
Recruitment
Coaching
Performance reviews
Microsoft Office
POS systems
Leadership
Strategic objectives
Audit reports
Team development

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