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Added 33 mins ago
LC
Grocery Department Manager
Loblaw Companies Limited
Lloydminster, AB
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 33 mins ago
W
Senior Manager, Structural Engineer
Worley
Vancouver, BC
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 48 mins ago
GG
Food & Beverage Manager - Lora Bay
Great Gulf
The Blue Mountains, ON
- Full-time
Lora Bay Golf Club is seeking an experienced and guest-focused Food & Beverage Manager to join our team in Thornbury.
Added 48 mins ago
K
Seasonal Sales Associate (Devonshire Mall)
Knix
Windsor, ON
- $18.95 CAD / hour
- Temporary
Stay knowledgeable on our growing product assortment and current promotions to confidently support customer decisions.
Added 48 mins ago
RP
Business Development / Sales Account Manager
Roll Pro Security Shutters & Roll Up Doors
Concord, ON
- Full-time
…motivated and results-driven Business Development / Sales Account Manager to expand our dealer network, develop new business opportunities, and strengthen relationships with customers…
Added 48 mins ago
K
Seasonal Sales Associate (McArthur Glen)
Knix
Richmond, BC
- $19.7 CAD / hour
- Temporary
Stay knowledgeable on our growing product assortment and current promotions to confidently support customer decisions.
Added 48 mins ago
MC
Maintenance Technician
MatchBox Consulting Group
Vancouver, BC
- Full-time
MatchBox Consulting Group is partnering with a well-established real estate owner, developer, and property manager to hire a Maintenance Technician for a purpose-built rental community in…
Added 48 mins ago
MS
Sales Manager - Party & Events
Michaels Stores
Sault Ste. Marie, ON
- Full-time
Store - SAULT STE MARIE, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This…
Added 1 hour ago
PV
Full - Time Keyholder
Pet Valu
Pickering, ON
- Full-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 1 hour ago
BC
Registered Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 1 hour ago
BC
Registered Practical Nurse - Pre-Admission
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
BC
Registered Practical Nurse - Integrated Stroke Unit
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
BC
RPN Inpatient Rehabilitation
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 1 hour ago
MT
Dispatcher
MAJCO TRUCKING
Beeton, ON
- Full-time
Majco Trucking is seeking a reliable, organized, and detail-oriented Dispatch Coordinator to support our daily transportation operations.
Added 1 hour ago
CR
Project Manager – Asset Preservation
COGIR Real Estate
Brossard, QC
- Full-time
We are seeking a Project Manager to join our Asset Preservation and Technical Services team. The successful candidate will be responsible for various asset preservation projects, requiring…
Added 1 hour ago
SD
Beauty Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Full-time
Always put the Customer first and provides superior customer service
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Saskatoon, SK
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
TS
Customer Service Specialist
TCL Supply Chain (Supply Chain)
Acheson, AB
- Temporary
Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
Added 2 hours ago
U
Associate Manager - Community Team (Assassin's Creed)
Ubisoft
Montreal, QC
- Full-time
…content creation and player insights and feedback. The Associate Manager, Community Team, will be responsible for overseeing the daily operations of a team of Community Managers working on…
Added 2 hours ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
The Manager, After Hours Operations is visible and accessible to staff in order to respond to requests for assistance and guidance when staff encounter complex situations requiring…
Added 2 hours ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).

Hollywood Bowl Group

Regional Support Manager - Western Canada

Calgary, AB, Canada

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Applications open in a new tab.

Job details

Experience: 5–7 years of multi-site operational experience in hospitality, entertainment, or high-volume food and beverage management
Posting language: English
Posted: Oct 29, 2026

Original job description

Are you a strong leader with a passion for operational excellence and team development?

Do you thrive in a dynamic environment where you can mentor others, drive performance, and make a real impact?

We’re looking for a Regional Support Manager to join our team and provide hands-on leadership to Centre Managers and their teams.

This role is based in Western Canada - ideally Calgary, AB. Frequent travel to centres within your region is required.

The What...

In this role, you’ll support multi-million-dollar operations, foster a culture of collaboration and growth, and ensure alignment with our company’s vision and values. You’ll be the key link between centres and our Support and Leadership teams, helping to drive performance, share best practices, and support long-term success.

This role is regional and requires frequent travel to bowling centres within your set region.

Here’s some of what you can expect as part of the role…

Drive regional financial performance and ensure revenue, expense, and profitability targets are met
Monitor key commercial metrics and support Centre Managers in addressing underperformance
Review and provide feedback on monthly P&L results, celebrating wins and implementing corrective actions where needed
Support operational alignment with strategic objectives and implement annual Business Plans for each centre
Evaluate centre performance using KPIs, audit reports, and business plan results
Collaborate with Marketing to track ROI and optimize local marketing spend
Ensure each centre maintains an up-to-date Sales Superiority Planner
Promote exceptional guest service standards and monitor performance via mystery shops and guest feedback
Investigate guest complaints and ensure actionable resolutions are implemented
Oversee call performance metrics and ensure standards align with company average
Lead recruitment, coaching, and performance development of Centre Management teams
Conduct regular performance reviews and ensure training initiatives improve team capability and guest experience

The Who… 

The be a successful Regional Support Manager, you’ll have:

5–7 years of multi-site operational experience in hospitality, entertainment, or high-volume food and beverage management
Strong leadership and coaching abilities with a proven track record of building high-performing teams
Exceptional guest service skills with a focus on delivering outstanding customer experiences
Excellent communication, interpersonal, and relationship-building skills across all levels
Proactive, organized, and able to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office (Word, Excel, Outlook) and familiar with POS systems
Valid driver’s license and access to reliable transportation
Education in hospitality or related field preferred; franchise brand certification is an asset

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Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites.

If you ever come across a posting that asks you to apply elsewhere, please treat it with caution - it isn’t associated with us.

Apply About employer

More about this job

Responsibilities

The Regional Support Manager will drive financial performance and operational excellence across multiple entertainment centres by mentoring managers and ensuring alignment with company goals. This role involves monitoring key metrics, conducting performance reviews, and fostering a culture of growth and exceptional guest service.

Requirements

Candidates must have 5–7 years of multi-site operational experience in hospitality, entertainment, or food and beverage management. Strong leadership, coaching abilities, and a valid driver's license are required for this travel-intensive position.

Skills

Leadership
Coaching
Financial performance management
P&L analysis
Strategic planning
KPI monitoring
Guest service
Relationship building
Recruitment
Performance development
Communication
Microsoft Office
POS systems

Visa sponsorship

Not detected in the job text

Keywords

Operational excellence
Multi-site management
Hospitality
Entertainment
Food and beverage
Financial performance
P&L
KPIs
Business plans
Marketing
ROI
Sales superiority
Guest service
Mystery shops
Recruitment
Coaching
Performance reviews
Microsoft Office
POS systems
Leadership
Strategic objectives
Audit reports
Team development

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