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Added 5 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
Success in this role will require a leader who can influence, build trust across diverse stakeholder groups, navigate competing priorities, and create shared accountability for safety…
Added 50 mins ago
LT
Talent Acquisition Specialist/Sourcer
LMI Technologies
Burnaby, BC
- Full-time
LMI is seeking a collaborative, proactive Talent Acquisition Specialist/Sourcer to join our global HR team. In this role, you will play a critical part in supporting our growth by building…
Added 1 hour ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
We work under an APP contract for emergency and a MOCAP contract for our Trauma Team Leader (TTL) program, working 14 shifts a month between the two programs (if you are full time). This…
Added 1 hour ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
We work under an APP contract for emergency and a MOCAP contract for our Trauma Team Leader (TTL) program, working 14 shifts a month between the two programs (if you are full time). This…
Added 1 hour ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
We work under an APP contract for emergency and a MOCAP contract for our Trauma Team Leader (TTL) program, working 14 shifts a month between the two programs (if you are full time). This…
Added 1 hour ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
We work under an APP contract for emergency and a MOCAP contract for our Trauma Team Leader (TTL) program, working 14 shifts a month between the two programs (if you are full time). This…
Added 1 hour ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
We work under an APP contract for emergency and a MOCAP contract for our Trauma Team Leader (TTL) program, working 14 shifts a month between the two programs (if you are full time). This…
Added 1 hour ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
This role is ideal for a hospitality leader ready to grow - someone who takes pride in service standards, team development, and operational excellence.
Added 1 hour ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
This role is ideal for a hospitality leader ready to grow - someone who takes pride in service standards, team development, and operational excellence.
Added 1 hour ago
T
Regional Event Planner
TD
Vancouver, BC
- Full-time
Wealth National Office is looking for an organized and highly creative event professional to join the Wealth Client Event team.
Added 1 hour ago
A
Geotechnical Lead
AECOM
Saskatoon, SK
- $100,000 to $135,000 CAD / year
- Full-time
…your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other…
Added 2 hours ago
G
Senior HPC and Platform Engineer
GeoSoftware
Calgary, AB
- Full-time
GeoSoftware is a global leader in Geoscience Software and provides a comprehensive range of software solutions that support our clients to achieve their goals. Our tools help our clients to…
Added 2 hours ago
G
Senior Software Engineer – Visualization and Front End
GeoSoftware
Calgary, AB
- Full-time
GeoSoftware is a global leader in Geoscience Software and provides a comprehensive range of software solutions that support our clients to achieve their goals. Our tools help our clients to…
Added 2 hours ago
G
Senior Software Engineer – Computational Algorithms
GeoSoftware
Calgary, AB
- Full-time
GeoSoftware is a global leader in Geoscience Software and provides a comprehensive range of software solutions that support our clients to achieve their goals. Our tools help our clients to…
Added 2 hours ago
L
Murex specialist
Luxoft
Toronto, ON
- $6,000 to $11,000 CAD / month
- Full-time
DXC Luxoft has one of the world's leading Murex practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade, and migration. We provide…
Added 2 hours ago
SI
Store Manager
SNDL Inc.
St. Albert, AB · Inglewood, ON · ACE Liquor Discounter Inglewood
- Full-time
We’re looking for a motivated, dependable Store Manager to join our Ace Liquor team and create an exceptional experience for every customer who walks through our doors. This is a great…
Added 2 hours ago
N
Kitchener, ON In-Person Hiring Event - The North West Company (November 27, 2026)
Northern/NorthMart
Kitchener, ON
- Full-time
Are you an experienced retail leader looking for an exciting and rewarding career? The North West Company is hiring Store Managers and Department Managers to lead our teams in remote…
Added 2 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
City Wide Facility Solutions is a leader in the building maintenance industry, with a locations that serve communities across the Canada and U.S. Our company mission is to create a ripple…
Added 2 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
City Wide Facility Solutions is a leader in the building maintenance industry, with a locations that serve communities across the Canada and U.S. Our company mission is to create a ripple…
Added 2 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Comfortable working independently in the field and collaborating with a team
Added 2 hours ago
TS
Owner Operator
The Seaboard Transport Group
North Bay, ON
- Full-time
…paths. Seaboard Transport Group of Companies is an industry leader in liquid bulk petroleum and chemical transportation. Our expertise also extends to road transportation of dry bulk…
Added 2 hours ago
N
Event Manager - North America Market
Naboo
Montreal, QC
- Full-time
About Naboo Naboo is the European leader in MICE procurement. We are a team of 250 builders who love events, tech and AI. We help our Enterprise and SMB clients book, plan, pay for and…
Added 2 hours ago
S
Intermediate Environmental Specialist
SUMMIT
Calgary, AB
- Full-time
You will be supported by the entire Summit organization which consists of a dynamic team of Professional Engineers, Geologists, Biologists, Chemists and Agrologists, technical…
Added 2 hours ago
Technical Operator
Chudleigh's Bakery
Milton, ON
…innovative, dedicated, and inspiring individuals who make up our team, and who pride themselves on making every Chudleigh’s experience…
Added 3 hours ago
LC
Owner/Operator - Pickering, ON
Loblaw Companies Limited
Pickering, ON
- Full-time
We’re looking for a leader who inspires their team, brings passion to merchandise and program execution, and continuously looks for new ways to make an impact in the community. As the…

Hollywood Bowl Group

Regional Support Manager - Western Canada

Calgary, AB, Canada

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Applications open in a new tab.

Job details

Experience: 5–7 years of multi-site operational experience in hospitality, entertainment, or high-volume food and beverage management
Posting language: English
Posted: Oct 29, 2026

Original job description

Are you a strong leader with a passion for operational excellence and team development?

Do you thrive in a dynamic environment where you can mentor others, drive performance, and make a real impact?

We’re looking for a Regional Support Manager to join our team and provide hands-on leadership to Centre Managers and their teams.

This role is based in Western Canada - ideally Calgary, AB. Frequent travel to centres within your region is required.

The What...

In this role, you’ll support multi-million-dollar operations, foster a culture of collaboration and growth, and ensure alignment with our company’s vision and values. You’ll be the key link between centres and our Support and Leadership teams, helping to drive performance, share best practices, and support long-term success.

This role is regional and requires frequent travel to bowling centres within your set region.

Here’s some of what you can expect as part of the role…

Drive regional financial performance and ensure revenue, expense, and profitability targets are met
Monitor key commercial metrics and support Centre Managers in addressing underperformance
Review and provide feedback on monthly P&L results, celebrating wins and implementing corrective actions where needed
Support operational alignment with strategic objectives and implement annual Business Plans for each centre
Evaluate centre performance using KPIs, audit reports, and business plan results
Collaborate with Marketing to track ROI and optimize local marketing spend
Ensure each centre maintains an up-to-date Sales Superiority Planner
Promote exceptional guest service standards and monitor performance via mystery shops and guest feedback
Investigate guest complaints and ensure actionable resolutions are implemented
Oversee call performance metrics and ensure standards align with company average
Lead recruitment, coaching, and performance development of Centre Management teams
Conduct regular performance reviews and ensure training initiatives improve team capability and guest experience

The Who… 

The be a successful Regional Support Manager, you’ll have:

5–7 years of multi-site operational experience in hospitality, entertainment, or high-volume food and beverage management
Strong leadership and coaching abilities with a proven track record of building high-performing teams
Exceptional guest service skills with a focus on delivering outstanding customer experiences
Excellent communication, interpersonal, and relationship-building skills across all levels
Proactive, organized, and able to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office (Word, Excel, Outlook) and familiar with POS systems
Valid driver’s license and access to reliable transportation
Education in hospitality or related field preferred; franchise brand certification is an asset

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Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites.

If you ever come across a posting that asks you to apply elsewhere, please treat it with caution - it isn’t associated with us.

Apply About employer

More about this job

Responsibilities

The Regional Support Manager will drive financial performance and operational excellence across multiple entertainment centres by mentoring managers and ensuring alignment with company goals. This role involves monitoring key metrics, conducting performance reviews, and fostering a culture of growth and exceptional guest service.

Requirements

Candidates must have 5–7 years of multi-site operational experience in hospitality, entertainment, or food and beverage management. Strong leadership, coaching abilities, and a valid driver's license are required for this travel-intensive position.

Skills

Leadership
Coaching
Financial performance management
P&L analysis
Strategic planning
KPI monitoring
Guest service
Relationship building
Recruitment
Performance development
Communication
Microsoft Office
POS systems

Visa sponsorship

Not detected in the job text

Keywords

Operational excellence
Multi-site management
Hospitality
Entertainment
Food and beverage
Financial performance
P&L
KPIs
Business plans
Marketing
ROI
Sales superiority
Guest service
Mystery shops
Recruitment
Coaching
Performance reviews
Microsoft Office
POS systems
Leadership
Strategic objectives
Audit reports
Team development

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