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Added 8 mins ago
GG
Food & Beverage Manager - Lora Bay
Great Gulf
The Blue Mountains, ON
- Full-time
Lora Bay Golf Club is seeking an experienced and guest-focused Food & Beverage Manager to join our team in Thornbury.
Added 8 mins ago
MC
Maintenance Technician
MatchBox Consulting Group
Vancouver, BC
- Full-time
MatchBox Consulting Group is partnering with a well-established real estate owner, developer, and property manager to hire a Maintenance Technician for a purpose-built rental community in…
Added 8 mins ago
MS
Sales Manager - Party & Events
Michaels Stores
Sault Ste. Marie, ON
- Full-time
Store - SAULT STE MARIE, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This…
Added 53 mins ago
PV
Full - Time Keyholder
Pet Valu
Pickering, ON
- Full-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 1 hour ago
BV
Talent Acquisition & HR Manager
Big Viking Games
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
We are hiring a Talent Acquisition & HR Manager to own hiring end to end and run the day-to-day HR operations that keep our people experience consistent and compliant. You will report to…
Added 1 hour ago
U
Associate Manager - Community Team (Assassin's Creed)
Ubisoft
Montreal, QC
- Full-time
…content creation and player insights and feedback. The Associate Manager, Community Team, will be responsible for overseeing the daily operations of a team of Community Managers working on…
Added 1 hour ago
BV
Talent Acquisition & HR Manager
Big Viking Games
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are hiring a Talent Acquisition & HR Manager to own hiring end to end and run the day-to-day HR operations that keep our people experience consistent and compliant. You will report to…
Added 1 hour ago
Food & Beverage Manager - Lora Bay
Great Gulf Group
Thornbury, ON
Lora Bay Golf Club is seeking an experienced and guest-focused Food & Beverage Manager to join our team in Thornbury.
Added 2 hours ago
G
Executive Assistant
GRADIENT
Montreal, QC
- Full-time
…on practical, high-impact education. Gradient is not just a training provider but a movement shaping the future of barbering and hair architecture, offering a dynamic environment for team…
Added 2 hours ago
TT
Senior Coordinator, Human Resources
Toronto Tempo
Toronto, ON
- Full-time
Reporting to the Manager, Human Resources, the Senior Coordinator, Human Resources is a strategic, detail-oriented go getter who has experience in finding top talent, building…
Added 2 hours ago
Director of Health, Safety & Environment
Clutch Technologies Inc.
Mississauga, ON
Partner with People Operations and Logistics on driver and fleet safety.
Added 2 hours ago
EL
Assistant Manager Assistant Store Manager MAC RICHMOND
Estée Lauder Companies
Richmond, BC
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 2 hours ago
SC
shift supervisor - Store# 04674, WELLINGTON & COMMISSIONERS - D/T
Starbucks Coffee Company
London, ON
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 3 hours ago
DC
PRODUCTION & FACILITIES MANAGER
D. Crupi & Sons Limited
ON · Ontario, Canada
- Full-time
Reporting to the General Manager, the Production and Facilities Manager is responsible for managing and planning all aggregate operations activities of various site locations.
Added 3 hours ago
WC
Customer Service Manager
Walmart Canada
Grand Falls-Windsor, NL
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 3 hours ago
Sanitation Associate - Royal Canin (Guelph, ON) $3,000 Sign-On Bonus
Mars
Guelph, ON · RGU-Royal Canin, Guelph, Canada
Training: attend any training program as scheduled by company management and train any designed person in the position
Added 3 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 3 hours ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
…1959. The family owners are actively involved in the day-to-day operations and strive to know their employees on a first name basis. We recognize work anniversaries and have an active…
Added 3 hours ago
Regional Support Manager - Western Canada
Hollywood Bowl Group
Calgary, AB
We’re looking for a Regional Support Manager to join our team and provide hands-on leadership to Centre Managers and their teams.
Added 3 hours ago
Assistant Manager
Hollywood Bowl Group
Waterloo, ON
Are you a highly motivated, engaging manager?
Added 3 hours ago
Assistant Manager
Hollywood Bowl Group
Barrie, ON
Are you a highly motivated, engaging manager?
Added 3 hours ago
General Manager
Hollywood Bowl Group
Toronto, ON
Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?
Added 3 hours ago
General Manager
Hollywood Bowl Group
Waterloo, ON
Are you a motivational General Manager looking for a highly autonomous role, with the power to really shape and influence the business?
Added 3 hours ago
Assistant Manager
Hollywood Bowl Group
Calgary, AB
Are you a highly motivated, engaging manager?
Added 3 hours ago
TW
Team Lead or Manager, Core Banking Integration
Thrive Wealth Management
Regina, SK
- Full-time
…banking experience to come on board as our temporary Team Lead or Manager, Core Banking Integration, for up to a 12-month…

Hollywood Bowl Group

Regional Support Manager - Western Canada

Calgary, AB, Canada

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Job details

Experience: 5–7 years of multi-site operational experience in hospitality, entertainment, or high-volume food and beverage management
Posting language: English
Posted: Oct 29, 2026

Original job description

Are you a strong leader with a passion for operational excellence and team development?

Do you thrive in a dynamic environment where you can mentor others, drive performance, and make a real impact?

We’re looking for a Regional Support Manager to join our team and provide hands-on leadership to Centre Managers and their teams.

This role is based in Western Canada - ideally Calgary, AB. Frequent travel to centres within your region is required.

The What...

In this role, you’ll support multi-million-dollar operations, foster a culture of collaboration and growth, and ensure alignment with our company’s vision and values. You’ll be the key link between centres and our Support and Leadership teams, helping to drive performance, share best practices, and support long-term success.

This role is regional and requires frequent travel to bowling centres within your set region.

Here’s some of what you can expect as part of the role…

Drive regional financial performance and ensure revenue, expense, and profitability targets are met
Monitor key commercial metrics and support Centre Managers in addressing underperformance
Review and provide feedback on monthly P&L results, celebrating wins and implementing corrective actions where needed
Support operational alignment with strategic objectives and implement annual Business Plans for each centre
Evaluate centre performance using KPIs, audit reports, and business plan results
Collaborate with Marketing to track ROI and optimize local marketing spend
Ensure each centre maintains an up-to-date Sales Superiority Planner
Promote exceptional guest service standards and monitor performance via mystery shops and guest feedback
Investigate guest complaints and ensure actionable resolutions are implemented
Oversee call performance metrics and ensure standards align with company average
Lead recruitment, coaching, and performance development of Centre Management teams
Conduct regular performance reviews and ensure training initiatives improve team capability and guest experience

The Who… 

The be a successful Regional Support Manager, you’ll have:

5–7 years of multi-site operational experience in hospitality, entertainment, or high-volume food and beverage management
Strong leadership and coaching abilities with a proven track record of building high-performing teams
Exceptional guest service skills with a focus on delivering outstanding customer experiences
Excellent communication, interpersonal, and relationship-building skills across all levels
Proactive, organized, and able to manage multiple priorities in a fast-paced environment
Proficient in Microsoft Office (Word, Excel, Outlook) and familiar with POS systems
Valid driver’s license and access to reliable transportation
Education in hospitality or related field preferred; franchise brand certification is an asset

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Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites.

If you ever come across a posting that asks you to apply elsewhere, please treat it with caution - it isn’t associated with us.

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More about this job

Responsibilities

The Regional Support Manager will drive financial performance and operational excellence across multiple entertainment centres by mentoring managers and ensuring alignment with company goals. This role involves monitoring key metrics, conducting performance reviews, and fostering a culture of growth and exceptional guest service.

Requirements

Candidates must have 5–7 years of multi-site operational experience in hospitality, entertainment, or food and beverage management. Strong leadership, coaching abilities, and a valid driver's license are required for this travel-intensive position.

Skills

Leadership
Coaching
Financial performance management
P&L analysis
Strategic planning
KPI monitoring
Guest service
Relationship building
Recruitment
Performance development
Communication
Microsoft Office
POS systems

Visa sponsorship

Not detected in the job text

Keywords

Operational excellence
Multi-site management
Hospitality
Entertainment
Food and beverage
Financial performance
P&L
KPIs
Business plans
Marketing
ROI
Sales superiority
Guest service
Mystery shops
Recruitment
Coaching
Performance reviews
Microsoft Office
POS systems
Leadership
Strategic objectives
Audit reports
Team development

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