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Added 3 mins ago
Inside Technical Sales Rep
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Partner with Sales Directors on business development initiatives and strategic projects.
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Territory Sales Manager
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- $17.92 CAD / hour
- Full-time
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Sr. Operations Manager
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Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions…
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Group Fitness Coach
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Hollywood Bowl Group

Team leader

Nanaimo, BC, Canada

Apply About employer

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Are you looking for a fun, fast-paced environment where you can lead a team and create unforgettable guest experiences?

Do you thrive in a hands-on role where no two days are the same?

We’re looking for a Team Leader to join our growing team and help deliver exceptional service across all areas of the centre.

The Why...

Join Splitsville as a Team Leader and in return you'll get:

· 50% off food when you are working

· $1 bowling

· Ongoing training and development, with the opportunity to fast track your career

· Access to our in-house management training programs

· Mental health support benefits

To be eligible for this role, candidates must be of legal age to serve and handle alcohol in accordance with local licensing and employment laws.

The What...

As a Team Leader, you’ll support the management team in the day-to-day running of the centre during scheduled shifts. As a Team Leader, you will deploy the team and delegate tasks to create the Splitsville

experience for our guests by providing WOW experiences and maintaining a clean and comfortable centre environment. You will be responsible for modelling and acting in accordance with Splitsville core values and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Here’s some of what you can expect as part of the role…

· Lead shifts and support daily operations across all departments

· Deliver exceptional, friendly guest service both in-person and over the phone

· Demonstrate strong leadership by coaching, motivating, and developing team members

· Assign tasks, monitor performance, and provide real-time feedback

· Ensure all areas meet Splitsville standards for cleanliness, presentation, and safety

· Support team scheduling, breaks, and shift transitions

· Handle guest concerns professionally and resolve issues promptly

· Drive sales through upselling, promotions, and team target setting

· Assist in controlling labour and operating costs in line with business needs

· Ensure compliance with company policies, including cash handling and health & safety procedures

· Complete all required checklists, reporting, and shift summaries

· Oversee booking systems and ensure accurate guest data entry

· Coordinate team communication to ensure seamless guest flow and event execution

· Maintain strong knowledge of food, beverage, and service offerings

· Support stock control, inventory management, and audit standards

· Ensure all guest experiences - from parties to casual visits - run smoothly

The Who…

The be a successful Team Leader, you’ll have:

· Previous experience in a guest-facing, hospitality, entertainment, or leisure environments

· Strong communication and leadership skills

· A passion for delivering memorable guest experiences

· Ability to work both independently and as part of a team

· Flexibility to work varied shifts, including evenings and weekends

· Confidence working in a fast-paced environment

· Smart Serve (ON), Serve it Right (SK), Pro Serve (AB), Serving it Right (BC)

· Food Handlers Certificate

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

If you think you have what it takes and would enjoy working in a fun, friendly, fast-paced environment - we would like to hear from you! Apply today!

To keep your job search safe and simple, we’d like to share a quick note about how we hire. All applications are submitted only through our official career site (www.careers.splitsvillebowl.ca). You may also see our job ads on Indeed and LinkedIn - those listings will always link back to our career site for the actual application process. We do not use application forms on any other websites or job application portals. This helps protect candidates from fraudulent job ads and fake application sites.

If you ever come across a posting that asks you to apply elsewhere, please treat it with caution - it isn’t associated with us.

Apply About employer

More about this job

Responsibilities

The Team Leader will oversee daily operations, manage staff performance, and ensure a high-quality guest experience across all departments. They are responsible for maintaining facility standards, handling guest concerns, and supporting the management team with administrative and operational tasks.

Requirements

Candidates must have previous experience in hospitality or entertainment and possess strong leadership and communication skills. Applicants are required to hold relevant alcohol service certifications and a food handlers certificate.

Skills

Team leadership
Guest service
Staff coaching
Operations management
Conflict resolution
Sales driving
Inventory management
Cash handling
Health and safety compliance
Scheduling
Communication
Performance monitoring
Upselling
Event execution
Problem solving

Benefits

50% off food while working
$1 bowling
Ongoing training and development
Management training programs
Mental health support

Visa sponsorship

Not detected in the job text

Keywords

Team Leader
Hospitality
Entertainment
Guest Experience
Operations
Leadership
Coaching
Customer Service
Inventory Management
Health and Safety
Cash Handling
Sales
Scheduling
Food and Beverage
Smart Serve
Food Handlers Certificate
Bowling
Arcade
Laser Tag
Management

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