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Added 8 mins ago
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Senior Wealth Advisor | Financial Planner - Partner - Mainstreet Credit Union
Aviso
Sarnia, ON
- Full-time
…members. At Mainstreet we are committed to providing exceptional service, advice and improving and making a difference in the lives of our…
Added 10 mins ago
Customer Service Representative - Heartland Town Centre, Mississauga (22.5 hrs/week)
Scotiabank
Mississauga, ON
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
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Bilingual Sales Associate, Apartments.com - Toronto, Ontario
CoStar
Toronto, ON
- Full-time
As an Apartments.com Sales Associate, you will be part of a dynamic team that operates as a strategic digital marketing partner to the Multifamily industry. Through engaging sales…
Added 10 mins ago
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Associate, Commercial Banking
CIBC
Burlington, ON · Hamilton, ON
- Full-time
Client experience - Proactively assess your clients’ needs and propose solutions to meet those needs. Interact with assigned clients to facilitate prompt responses to questions, enquiries…
Added 10 mins ago
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Associate, Asset-Based Lending
BMO
Montreal, QC · DEMA
- Full-time
The Associate will join the ABL team that is responsible for loan origination and account management of a growing portfolio of clients. The Associate will support account management in…
Added 26 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 26 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Saint-Lambert, QC
- Full-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 26 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Laval, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 26 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Full-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 26 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Montreal, QC
- Part-time
Saluer le client rapidement et recueillir les renseignements sur l’ordonnance conformément aux normes.
Added 26 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel soir
Shoppers Drug Mart
Terrebonne, QC
- Part-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 41 mins ago
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Associate
Royal Bank of Canada
Montreal, QC
- Full-time
By providing ongoing, exceptional service and support to our clients and our advisory team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 41 mins ago
RB
Senior Associate
Royal Bank of Canada
Richmond Hill, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 41 mins ago
Retail Sales Associate
EssilorLuxottica Group
Calgary, AB
The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will…
Added 56 mins ago
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Senior Associate
RBC
Richmond Hill, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 56 mins ago
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Associate
RBC
Brossard, QC
- Full-time
By providing ongoing, exceptional service and support to our clients and our advisory team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 56 mins ago
R
Senior Associate
RBC
Richmond Hill, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 56 mins ago
R
Associate Director & Senior Counsel
RBC
Toronto, ON
- Full-time
The RBC Capital Markets Law Group is seeking to staff a securities lawyer in an Associate Director & Senior Counsel position to support the Investment Banking and Global Markets trading…
Added 56 mins ago
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Senior Associate, Workforce Transformation (Bilingual FR/ENG)
PwC
Montreal, QC
- Full-time
…improving employee engagement, and managing change. As a Senior Associate, Workforce Transformation, you will play a key role un delivering end-to-end transformation projects, leveraging…
Added 56 mins ago
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Workforce Transformation Senior Associate
PwC
Ottawa, ON · Toronto, ON
- Full-time
Excellent relationship-building skills, demonstrating openness and passion for client service excellence.
Added 56 mins ago
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US State and Local Tax, Senior Associate
PwC
Toronto, ON
- Full-time
As a Senior Associate in our US State and Local Tax (SALT) practice, you’ll work alongside and learn from experienced subject matter experts through on-the-job coaching and mentoring. You…
Added 56 mins ago
Sales Associate
Laura Canada
Kelowna, BC
As a Sales Associate in women’s fashion, you possess a passion for fashion and personalized customer service. You will be part of a winning team that provides a unique and memorable…
Added 56 mins ago
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Canadian Commercial Banking Associate
TD
Concord, ON
- Full-time
…future. Our quest is to deliver a first-class business banking client experience and to be” The Better Business Bank” in North America. At TD, better business bankers have a strong…
Added 56 mins ago
T
Personal Banking Associate Trainee
TD
St. Catharines, ON
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 56 mins ago
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Customer Experience Associate - Inviting Applicants who identify as First Nation (Status and Non-Status) Inuit, and Métis for future opportunities in Brampton
TD
Brampton, ON
- Part-time
…Non-Status), Inuit, and Métis with interest in the Customer Experience Associate role. For other opportunities, both for First Nation, Inuit, and Métis communities and others, please visit…

Holt Renfrew

Associate, Order Fulfillment

Mississauga, ON, Canada

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Job details

Pay: Hiring Range / Échelle salariale à l’embauche :$17.95 - $24.00 / 17,95$ - 24,00$ (per hour / de l’heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process.
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English · French
Posted: Oct 6, 2026

Original job description

This listing includes English and French.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Associate, Order Fulfillment

The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience.

Specific responsibilities include (but are not limited to) the following:

Maintaining timely and accurate Customer Transfer Sale (CTS) & online sales order management by:

Producing order pick lists, multiple times per day as required

Ensuring hold orders are executed within 24 hours of receipt

Inputting shipping confirmations into the database in a timely manner

Organizing picking route based on volume and customer express orders

Processing and updating of all orders on proper systems

Packaging and preparing orders for shipping

Ensuring all client orders are fully inspected prior to packing and shipping, specifically to monitor the following:

Footwear items are checked for mismates

Product checked for quality, newness, and damages

Label orders are correct for their proper destination

Updating and maintaining all systems accordingly by:

Following up on order notifications on the portal and Apps

Prioritizing and actioning all orders based on time sensitivity

Picking, shipping, and confirming all orders in a timely manner

Securing and safely storing all orders as required

Processing of customer returns that are shipped back to stores:

Tracking, monitoring and logging all store returns

Reviewing returned merchandise to ensure the following:

Confirm customer order and returned product match the original order number

Check for any customer notes on file from Customer Service Center

Confirm all return dates fall within the policy window

Examine merchandise to ensure it is in resalable condition

Processing of refunds to finalize the process

Returning the resalable merchandise to the appropriate department

Work with cross functional teams to achieve high compliance of fill rates

Provide feedback to system administrator on overall program

Resolve compliance  issues in a timely manner

Ensure CTS / Online Sales policy and procedure are adhered to

Other duties and tasks as assigned

Track, record system report management

Maintain high order fulfillment rate

Update cancelled reports twice per week and notify sales associates

Maintain filing system

Order and  replenish Wrap & Pack supplies as required based on volume

Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

High school diploma

Very detailed oriented

Proficient with computers and systems (POS, IP , CTS , SAP, etc)

Highly service-oriented with exceptional organizational and follow up skills

The measures of success:

Meet specific standards for fill rates and order processing timelines

High degree of accuracy required

Exceed customer expectations (CVS)

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :$17.95 - $24.00 / 17,95$ - 24,00$ (per hour / de l’heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.

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More about this job

Responsibilities

The Associate is responsible for the timely and accurate fulfillment of customer orders, including picking, packing, and shipping products. They also manage customer returns and ensure all inventory processes adhere to company policies and quality standards.

Requirements

The ideal candidate must have a high school diploma and be highly detail-oriented. Proficiency with computer systems such as POS and SAP is required, along with strong organizational and service-oriented skills.

Skills

Order fulfillment
Inventory management
Customer service
Data entry
Shipping and receiving
Quality control
Attention to detail
Time management
POS systems
SAP
Organizational skills
Communication

Benefits

Employee discount
Pension
Health benefits
Dental benefits
Tuition assistance
Continuous learning and development

Visa sponsorship

Not detected in the job text

Keywords

Order fulfillment
Retail
Customer service
Inventory management
Shipping
Packaging
Quality inspection
POS
SAP
Data entry
Returns processing
Logistics
Customer experience
Compliance
Cyber security
Luxury retail

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