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Holt Renfrew

Concierge

Calgary, AB, Canada

Apply About employer

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Job details

Pay: Hiring Range / Échelle salariale à l’embauche :$15.00 - $25.25 / 15,00$ - 25,25$ (per hour / de l’heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process.
Job type: Part-time
Apply by: Nov 6, 2026
Posting language: English · French
Posted: Oct 30, 2026

Original job description

English section of this bilingual listing.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Concierge

The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.

Specific responsibilities include (but are not limited to) the following:

Provide a consistently excellent level of customer service to all clients by acting as their ambassador.
Maintain expert knowledge of store and where product is located.
Resolve standard customer service issues within policy.
Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email.
Respond to internal and external client inquiries and/or complaints within 24 hours.
Process gift cards for all internal and external clients.
Support client services department as required.
Provide support to sales floor by being POS super users.
Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience.
Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.).
Maintain expert knowledge of "The Best" of local community and city.
Attend concierge events and information sessions.
Assist with and participate in all store events – creation of lists, collecting of tickets, RSVPs, etc.
Ensure text on plasma screens is up-to-date and relevant.
Respond to all event related inquiries in a timely manner.
Ensure compliance with privacy policies, regulations, and cyber security measures.
High school diploma
Previous experience in customer service environment
Good working knowledge of computer software (Word, Excel, Outlook, etc.)
Monthly One-on-one
Random audits
Regular update training
New services being offered
Event walk throughs
Random checks

Concierge

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :$15.00 - $25.25 / 15,00$ - 25,25$ (per hour / de l’heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.

Read the full bilingual original

Concierge

The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.

Specific responsibilities include (but are not limited to) the following:

Provide a consistently excellent level of customer service to all clients by acting as their ambassador.
Maintain expert knowledge of store and where product is located.
Resolve standard customer service issues within policy.
Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email.
Respond to internal and external client inquiries and/or complaints within 24 hours.
Process gift cards for all internal and external clients.
Support client services department as required.
Provide support to sales floor by being POS super users.
Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience.
Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.).
Maintain expert knowledge of "The Best" of local community and city.
Attend concierge events and information sessions.
Assist with and participate in all store events – creation of lists, collecting of tickets, RSVPs, etc.
Ensure text on plasma screens is up-to-date and relevant.
Respond to all event related inquiries in a timely manner.
Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

High school diploma
Previous experience in customer service environment
Good working knowledge of computer software (Word, Excel, Outlook, etc.)

The measures of success:

Monthly One-on-one
Random audits
Regular update training
New services being offered
Event walk throughs
Random checks

Concierge

Le(la) concierge offre un superbe service à la clientèle à tous les clients de Holt Renfrew dans un environnement qui répond aux plus hautes normes.

Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter :

Offre un excellent service à la clientèle sur une base constante à tous les clients en faisant office d’ambassadeur(drice).
Maintient une connaissance approfondie du magasin et de l’endroit où sont rangés les produits.
Résout les problèmes de service à la clientèle courants selon la politique.
Gère toutes les questions et demandes entrantes en personne (comptoir d’information), par téléphone ou par courriel.
Répond aux demandes et (ou) aux plaintes des clients internes et externes dans les 24 heures.
Traite les cartes-cadeaux pour tous les clients internes et externes.
Appuie le Service à la clientèle au besoin.
Offre du soutien aux rayons de vente grâce à ses compétences de super utilisateur(trice) du PDV.
Développe et entretient des relations efficaces au sein de la communauté des concierges afin de fournir à nos clients l’expérience de service suprême.
Développe et entretient des relations efficaces avec les fournisseurs de la Conciergerie (fleuristes, billetteries, location d’auto, restaurants, etc.).
Se tient au courant des « meilleurs endroits » à fréquenter dans la communauté locale et en ville.
Participe aux événements et séances d’information relatifs aux concierges.
Aide aux réunions en magasin et y participe – création de listes, ramassage de billets, RSVP, etc.
S’assure que le texte sur les écrans plasma est à jour et pertinent.
Répond à toutes les demandes relatives aux événements de façon ponctuelle.
Se conforme à toutes les politiques et exigences de santé-sécurité
Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.

Le(la) candidat(e) idéale) possède :

Diplômes d’études secondaires
Expérience préalable en service à la clientèle
Connaissances fonctionnelles des logiciels Word, Excel, Outlook, etc.
Parfaitement bilingue en français et en anglais

L’évaluation du succès :

Contribution aux objectifs financiers
Objectifs individuels liés à la réalisation des objectifs du service
Rétroactions des clients internes et externes

Apply About employer

More about this job

Responsibilities

The Concierge acts as a brand ambassador by providing exceptional customer service and managing client inquiries via phone, email, and in-person interactions. They also support the sales floor, assist with store events, and maintain relationships with local vendors to enhance the client experience.

Requirements

The ideal candidate must have a high school diploma and previous experience in a customer service environment. Proficiency in computer software such as Word, Excel, and Outlook is required, along with bilingual fluency in English and French.

Skills

Customer service
Communication
Relationship management
Problem solving
POS systems
Microsoft Word
Microsoft Excel
Microsoft Outlook
Bilingualism
Event coordination
Luxury retail knowledge

Benefits

Enticing perks
Pension matching
Incentives
Employee discount

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Customer Service
Luxury Retail
POS
Microsoft Office
Event Support
Client Relations
Bilingual
Retail Operations
Cyber Security
Privacy Compliance
Gift Cards
Vendor Management

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