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Added 10 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Cambridge, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 10 mins ago
FB
Cashier
Farm Boy Inc.
Hamilton, ON
- From $17.95 CAD / hour
- Full-time
…welcoming shopping experience Farm Boy is known for. With a customer-first mindset and attention to detail, you’ll connect with shoppers, support daily store operations, and ensure every…
Added 24 mins ago
NF
Produce Clerk- PT- Evening
No Frills
Warman, SK
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 24 mins ago
AC
EVS Manager - Healthcare
Aramark Canada
Calgary, AB
- Full-time
Communication: Excellent communication and customer service skills with the ability to build strong relationship with clients, residents and frontline staff.
Added 24 mins ago
TW
Sales Manager
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Barrie, ON
- Full-time
…clearly understand what is expected of them, and are able to support our strategy, working collaboratively toward shared goals, and taking collective ownership of the kiosk’s…
Added 24 mins ago
TW
Sales Manager
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
Newmarket, ON
- Full-time
…clearly understand what is expected of them, and are able to support our strategy, working collaboratively toward shared goals, and taking collective ownership of the kiosk’s…
Added 24 mins ago
LC
Delivery Person, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
St. Thomas, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 24 mins ago
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Temporary Fashion Associate - Reitmans
RCL - Reitmans Canada Ltd/Ltée
Calgary, AB
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 24 mins ago
S
In Store Bakery - Manager Bakery
Sobeys
St. Thomas, ON
- Full-time
…coach, motivate and train staff to achieve the highest level of customer service, while adhering to all Food Safety Protocols, Standard Operating Procedures, corporate policies, Health and…
Added 24 mins ago
AB
Front House
And Banh Mi
Toronto, ON
- Part-time
…guests, take orders at the counter, and provide prompt, friendly customer service. Responsibilities include handling payments, serving food and beverages, answering menu questions, and…
Added 25 mins ago
L
Assistant Manager
LensCrafters
Mississauga, ON
- Full-time
Previous experience in leadership position within retail & customer service industry
Added 25 mins ago
L
Assistant Manager
LensCrafters
Toronto, ON · Etobicoke, ON
- Full-time
Previous experience in leadership position within retail & customer service industry
Added 25 mins ago
NF
Student, Franchise Part Time Day
No Frills
Toronto, ON
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 25 mins ago
NF
Meat Clerk Part Time Day
No Frills
Surrey, BC
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 25 mins ago
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 25 mins ago
Starbucks Barista
Canad Inns
Winnipeg, MB
No previous experience required; customer service, retail, or food service experience is considered an asset.
Added 25 mins ago
DB
Part Time Bridal Sales
David's Bridal
Winnipeg, MB
- Part-time
…sold by them and taking care of them with one of the highest customer service scores in…
Added 25 mins ago
Seamstress
David's Bridal
Toronto, ON · Scarborough, ON
…sold by them and taking care of them with one of the highest customer service scores in…
Added 25 mins ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 25 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Saint-Jean-sur-Richelieu, QC
- Part-time
Work for a local business owner while having the support of a strong retail brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online…
Added 25 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Dauphin, MB
- Part-time
Maintain excellent customer service and checkout area
Added 25 mins ago
W
(CAN) General Merchandise Associate
Walmart
Powell River, BC
- Part-time
…great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized…
Added 25 mins ago
Deli - Clerk Sales/Service - Tier II SW
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Swift Current, SK
Demonstrates superior customer service in accordance with Safeway’s programs
Added 25 mins ago
W
(CAN) General Merchandise Associate
Walmart
London, ON
- Part-time
…great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized…
Added 25 mins ago
LC
Assistant Store Manager, Dartmouth Crossing, Full Time
Laura Canada
Dartmouth, NS
- Full-time
As part of Management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping…

Holt Renfrew

Concierge

Calgary, AB, Canada

Apply About employer

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Job details

Pay: Hiring Range / Échelle salariale à l’embauche :$15.00 - $25.25 / 15,00$ - 25,25$ (per hour / de l’heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process.
Job type: Part-time
Apply by: Nov 6, 2026
Posting language: English · French
Posted: Oct 30, 2026

Original job description

English section of this bilingual listing.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Concierge

The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.

Specific responsibilities include (but are not limited to) the following:

Provide a consistently excellent level of customer service to all clients by acting as their ambassador.
Maintain expert knowledge of store and where product is located.
Resolve standard customer service issues within policy.
Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email.
Respond to internal and external client inquiries and/or complaints within 24 hours.
Process gift cards for all internal and external clients.
Support client services department as required.
Provide support to sales floor by being POS super users.
Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience.
Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.).
Maintain expert knowledge of "The Best" of local community and city.
Attend concierge events and information sessions.
Assist with and participate in all store events – creation of lists, collecting of tickets, RSVPs, etc.
Ensure text on plasma screens is up-to-date and relevant.
Respond to all event related inquiries in a timely manner.
Ensure compliance with privacy policies, regulations, and cyber security measures.
High school diploma
Previous experience in customer service environment
Good working knowledge of computer software (Word, Excel, Outlook, etc.)
Monthly One-on-one
Random audits
Regular update training
New services being offered
Event walk throughs
Random checks

Concierge

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :$15.00 - $25.25 / 15,00$ - 25,25$ (per hour / de l’heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.

Read the full bilingual original

Concierge

The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.

Specific responsibilities include (but are not limited to) the following:

Provide a consistently excellent level of customer service to all clients by acting as their ambassador.
Maintain expert knowledge of store and where product is located.
Resolve standard customer service issues within policy.
Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email.
Respond to internal and external client inquiries and/or complaints within 24 hours.
Process gift cards for all internal and external clients.
Support client services department as required.
Provide support to sales floor by being POS super users.
Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience.
Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.).
Maintain expert knowledge of "The Best" of local community and city.
Attend concierge events and information sessions.
Assist with and participate in all store events – creation of lists, collecting of tickets, RSVPs, etc.
Ensure text on plasma screens is up-to-date and relevant.
Respond to all event related inquiries in a timely manner.
Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

High school diploma
Previous experience in customer service environment
Good working knowledge of computer software (Word, Excel, Outlook, etc.)

The measures of success:

Monthly One-on-one
Random audits
Regular update training
New services being offered
Event walk throughs
Random checks

Concierge

Le(la) concierge offre un superbe service à la clientèle à tous les clients de Holt Renfrew dans un environnement qui répond aux plus hautes normes.

Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter :

Offre un excellent service à la clientèle sur une base constante à tous les clients en faisant office d’ambassadeur(drice).
Maintient une connaissance approfondie du magasin et de l’endroit où sont rangés les produits.
Résout les problèmes de service à la clientèle courants selon la politique.
Gère toutes les questions et demandes entrantes en personne (comptoir d’information), par téléphone ou par courriel.
Répond aux demandes et (ou) aux plaintes des clients internes et externes dans les 24 heures.
Traite les cartes-cadeaux pour tous les clients internes et externes.
Appuie le Service à la clientèle au besoin.
Offre du soutien aux rayons de vente grâce à ses compétences de super utilisateur(trice) du PDV.
Développe et entretient des relations efficaces au sein de la communauté des concierges afin de fournir à nos clients l’expérience de service suprême.
Développe et entretient des relations efficaces avec les fournisseurs de la Conciergerie (fleuristes, billetteries, location d’auto, restaurants, etc.).
Se tient au courant des « meilleurs endroits » à fréquenter dans la communauté locale et en ville.
Participe aux événements et séances d’information relatifs aux concierges.
Aide aux réunions en magasin et y participe – création de listes, ramassage de billets, RSVP, etc.
S’assure que le texte sur les écrans plasma est à jour et pertinent.
Répond à toutes les demandes relatives aux événements de façon ponctuelle.
Se conforme à toutes les politiques et exigences de santé-sécurité
Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.

Le(la) candidat(e) idéale) possède :

Diplômes d’études secondaires
Expérience préalable en service à la clientèle
Connaissances fonctionnelles des logiciels Word, Excel, Outlook, etc.
Parfaitement bilingue en français et en anglais

L’évaluation du succès :

Contribution aux objectifs financiers
Objectifs individuels liés à la réalisation des objectifs du service
Rétroactions des clients internes et externes

Apply About employer

More about this job

Responsibilities

The Concierge acts as a brand ambassador by providing exceptional customer service and managing client inquiries via phone, email, and in-person interactions. They also support the sales floor, assist with store events, and maintain relationships with local vendors to enhance the client experience.

Requirements

The ideal candidate must have a high school diploma and previous experience in a customer service environment. Proficiency in computer software such as Word, Excel, and Outlook is required, along with bilingual fluency in English and French.

Skills

Customer service
Communication
Relationship management
Problem solving
POS systems
Microsoft Word
Microsoft Excel
Microsoft Outlook
Bilingualism
Event coordination
Luxury retail knowledge

Benefits

Enticing perks
Pension matching
Incentives
Employee discount

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Customer Service
Luxury Retail
POS
Microsoft Office
Event Support
Client Relations
Bilingual
Retail Operations
Cyber Security
Privacy Compliance
Gift Cards
Vendor Management

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