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Holt Renfrew

Designated Beauty Advisor - Estee Lauder

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 7, 2026
Experience: Au moins 2 années d’expérience préalable dans un environnement axé sur la vente à commission
Posting language: English · French
Posted: Nov 9, 2026

Original job description

English section of this bilingual listing.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialist, Designated Beauty Advisor

The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand. 

Specific responsibilities include (but are not limited to) the following:

Consistently deliver extraordinary service to all customers
Exceed all sales and service personal goals and targets
Exceed all sales and service brand goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Share expert level of product knowledge with entire store selling team
Maintain solid relationships with buyer, vendor, and selling manager
Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures
Perform other duties, as assigned

The ideal candidate:

High school diploma
Proven ability to exceed sales targets
Highly collaborative; working with and through others in a team-oriented environment
Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
Minimum of two or more years’ experience in a commission-based sales environment
Prior retail sales experience as a product specialist in a luxury environment preferred
Entrepreneurial, competitive, self-confident, and self-motivated
Fully bilingual in French and English

The measures of success:

Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients

Spécialiste, Conseiller(ère) Beauté Désigné(e)

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :$17.95 - $29.25 / 17,95$ - 29,25$ (per hour / de l’heure)This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.

Read the full bilingual original

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialist, Designated Beauty Advisor

Specific responsibilities include (but are not limited to) the following:

Consistently deliver extraordinary service to all customers

Exceed all sales and service personal goals and targets

Exceed all sales and service brand goals and targets

Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients

Share expert level of product knowledge with entire store selling team

Maintain solid relationships with buyer, vendor, and selling manager

Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis

Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars

Perform floor recovery, visual merchandising, price change, and related sales support tasks

Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc

Resolve all customer service issues and partner with selling management on any issues outside of guidelines

Comply with all Health & Safety policies and requirements

Ensure compliance with privacy policies, regulations, and cyber security measures

Perform other duties, as assigned

The ideal candidate:

High school diploma

Proven ability to exceed sales targets

Highly collaborative; working with and through others in a team-oriented environment

Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision

Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays

Minimum of two or more years’ experience in a commission-based sales environment

Prior retail sales experience as a product specialist in a luxury environment preferred

Entrepreneurial, competitive, self-confident, and self-motivated

Fully bilingual in French and English

The measures of success:

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Spécialiste, Conseiller(ère) Beauté Désigné(e)

Le(la) spécialiste, conseiller(ère) beauté désigné(e) est responsable de développer des relations étroites et durables avec les clients afin d’accroître les ventes, le niveau de service et la fidélisation. Le(la titulaire de ce poste doit également réaliser les objectifs de vente de sa marque d’attache. 

Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter :

Prodigue uniformément une expérience de service et de vente extraordinaire à tous les clients.

Dépasse tous les objectifs personnels inhérents aux ventes et au service.

Dépasse tous les objectifs de la marque inhérents aux ventes et au service.

Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles.

Partage ses connaissances approfondies des produits avec toute l’équipe de vente du magasin.

Entretient des relations durables avec les acheteurs, les fournisseurs et le(la) directeur(trice) de vente.

Stimule les ventes de la marque en identifiant les occasions-clés de commercialisation, en mettant en œuvre les événements, en faisant des recommandations relatives à l’assortiment, etc.; communique régulièrement ses suggestions à la direction du magasin.

Assiste à toutes les séances éducatives, y compris les séances d’info sur les produits, celles offertes par les fournisseurs et les séminaires Holt Renfrew.

Effectue le réaménagement du rayon, le marchandisage, les changements de prix et toute tâche connexe appuyant les ventes.

Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc.

Résout les problèmes de service à la clientèle et collabore avec la direction des ventes pour toute difficulté non couverte par des lignes directrices.

Se conforme à toutes les politiques et exigences de santé-sécurité.

Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.

Effectue les autres tâches qui lui sont assignées.

Le(la) candidat(e) idéale) possède :

Diplôme d’études secondaires

Capacité éprouvée à dépasser les objectifs de vente

Hautement collaboratif; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d’équipe

Aptitude à travailler dans un environnement évoluant rapidement qui nécessite une grande capacité à mener plusieurs tâches de front sous supervision minimale

Habileté à composer avec un horaire variable dépendant des besoins de la clientèle, incluant les soirées, les week-ends et les jours fériés

Au moins 2 années d’expérience préalable dans un environnement axé sur la vente à commission

Expérience préalable dans un environnement de détail de luxe à titre de spécialiste de produits préférable

Esprit entrepreneurial, concurrentiel, confiant et automotivé

Parfaitement bilingue en français et en anglais

L’évaluation du succès :

Contribution aux objectifs financiers

Objectifs individuels liés à la réalisation des objectifs du service

Rétroactions des clients internes et externes

Apply About employer

More about this job

Responsibilities

The Designated Beauty Advisor is responsible for driving brand sales and achieving individual and brand targets through expert product knowledge and exceptional customer service. They must build and maintain a loyal client base while performing essential in-store tasks such as visual merchandising and event execution.

Requirements

Candidates must have a high school diploma and at least two years of experience in a commission-based sales environment. The role requires a highly collaborative individual who is fluent in both English and French and capable of working a flexible schedule including nights, weekends, and holidays.

Skills

Sales
Customer service
Clienteling
Product knowledge
Visual merchandising
Relationship management
Multi-tasking
Communication
Event execution
Retail sales
Teamwork
Problem solving
Time management
Sales support

Benefits

Employee discount
Pension
Health benefits
Dental benefits
Tuition assistance
Continuous learning and development

Visa sponsorship

Not detected in the job text

Keywords

Beauty Advisor
Luxury Retail
Sales Targets
Clienteling
Product Knowledge
Visual Merchandising
Commission-based
Customer Loyalty
Event Execution
Retail Operations
Bilingual
Health and Safety
Cyber Security
Inventory Management
Brand Management

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