Sales Associate

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Sales Associate  

The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results 

Specific responsibilities include (but are not limited to) the following:

• Consistently deliver extraordinary service to all customers 

• Exceed all sales and service goals and targets 

• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients 

• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars 

• Perform floor recovery, visual merchandising, price change, and related sales support tasks 

• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc 

• Resolve all customer service issues and partner with selling management on any issues outside of guidelines 

• Comply with all Health & Safety policies and requirements 

• Ensure compliance with privacy policies, regulations, and cyber security measures. 

• Perform other duties, as assigned 

The ideal candidate:

• Minimum of 4+ years experience in a commission-based luxury sales environment 

• Consistent sales performance with demonstrated results in achieving and exceeding sales quota required 

• Ability to work a flexible schedule including evenings, weekends and holiday availability 

• Highly collaborative; working with and through others in a team-oriented environment 

• Leverages social media platforms to promote themselves as a fashion influencer and build personal brand 

• Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected 

• Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences 

• Has a strong understanding of current and emerging trends in fashion 

• Possesses broad range of product knowledge across all merchandise categories in the store 

• Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential 

The measures of success:

• Contribution to financial objectives 

• Individual objectives linked to the achievement of department goals 

• Feedback from internal and external clients 

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :$18.25 - $24.00 / 18,25$ - 24,00$ (per hour / de l’heure)This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.