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Added 4 mins ago
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Holt Renfrew

Sales Associate - Eyewear Contract

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Sales Associate  - Eyewear Contract

The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results

Specific responsibilities include (but are not limited to) the following:

Consistently deliver extraordinary service to all customers
Exceed all sales and service goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures.
Perform other duties, as assigned

The ideal candidate:

Minimum of 4+ years experience in a commission-based luxury sales environment
Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
Ability to work a flexible schedule including evenings, weekends and holiday availability
Highly collaborative; working with and through others in a team-oriented environment
Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
Has a strong understanding of current and emerging trends in fashion
Possesses broad range of product knowledge across all merchandise categories in the store
Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential

The measures of success:

Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients

Conseiller(ère) à la vente

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :$17.95 - $24.00 / 17,95$ - 24,00$ (per hour / de l’heure)This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.

Read the full bilingual original

Sales Associate  - Eyewear Contract

Specific responsibilities include (but are not limited to) the following:

Consistently deliver extraordinary service to all customers

Exceed all sales and service goals and targets

Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients

Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars

Perform floor recovery, visual merchandising, price change, and related sales support tasks

Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc

Resolve all customer service issues and partner with selling management on any issues outside of guidelines

Comply with all Health & Safety policies and requirements

Ensure compliance with privacy policies, regulations, and cyber security measures.

Perform other duties, as assigned

The ideal candidate:

Minimum of 4+ years experience in a commission-based luxury sales environment

Consistent sales performance with demonstrated results in achieving and exceeding sales quota required

Ability to work a flexible schedule including evenings, weekends and holiday availability

Highly collaborative; working with and through others in a team-oriented environment

Leverages social media platforms to promote themselves as a fashion influencer and build personal brand

Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected

Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences

Has a strong understanding of current and emerging trends in fashion

Possesses broad range of product knowledge across all merchandise categories in the store

Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential

The measures of success:

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Conseiller(ère) à la vente

Le(la) conseiller(ère) à la vente développe des relations étroites et durables avec les clients afin d’accroître les ventes, le niveau de service et la fidélisation. La rémunération inhérente à cette fonction est axée sur les commissions et directement proportionnelle au volume de ventes réalisées.

Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter :

Offre de façon soutenue un excellent service à tous les clients

Dépasse tous les buts et objectifs inhérents aux ventes et au service

Se compose une clientèle de base personnelle loyale en acquérant constamment de nouveaux clients, en faisant progresser ses relations avec les clients existants et en retenant les clients fidèles

Assiste à toutes les séances de formation, y compris les séances d’info sur les produits, celles offertes par les fournisseurs et les ateliers Holt Renfrew

Effectue le réaménagement du rayon, le marchandisage visuel, les changements de prix et toute tâche connexe appuyant les ventes

Communique régulièrement avec sa clientèle personnelle par téléphone, par courrier ou par voie électronique relativement aux événements en magasin, aux demandes de produits, au suivi après-vente, aux anniversaires, etc.

Règle toutes les préoccupations en matière de service à la clientèle et collabore avec la direction des ventes pour toutes celles qui ne sont pas dans les lignes directrices

Observe toutes les exigences et politiques en matière de santé et sécurité

Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.

Effectue les autres tâches qui lui sont assignées

Le(la)candidat(e) idéal(e) doit :

Posséder au moins 4 années d’expérience dans un environnement axé sur les ventes à commission

Avoir un rendement constant des ventes et des résultats démontrés dans l'atteinte et le dépassement du quota de ventes requis

Avoir la capacité de travailler selon un horaire flexible, y compris le soir, les fins de semaine et les jours fériés.

Être très collaboratif; travailler avec et par l'intermédiaire d'autres personnes dans un environnement axé sur l'esprit d'équipe

Tirer parti des plateformes de médias sociaux pour se faire connaître en tant qu'influenceur de la mode et bâtir une marque personnelle

Être habile à utiliser de multiples canaux technologiques pour renforcer les relations existantes, favoriser l'acquisition de nouveaux clients et garder le contact

Utiliser l'application Holt Renfrew 360 pour rester en contact avec les clients et faire des suggestions ciblées en fonction de l'historique des achats et des préférences

S'adresser de façon proactive aux clients pour partager un point de vue trié sur le volet des nouveaux arrivages qui correspondent aux préférences des clients en matière de mode

Avoir une bonne compréhension des tendances actuelles et émergentes de la mode

Posséder une vaste connaissance des produits dans toutes les catégories de marchandises du magasin

Prendre l'initiative de se tenir au courant des nouvelles livraisons de marchandises dans toutes les divisions afin de maximiser le potentiel de vente

L’évaluation du succès :

Contribution aux objectifs financiers

Objectifs individuels liés à la réalisation des objectifs du rayon

Rétroactions des clients internes et externes

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More about this job

Responsibilities

The Sales Associate is responsible for delivering extraordinary customer service and building a loyal client base to meet and exceed sales targets. They must also perform operational tasks such as visual merchandising, floor recovery, and maintaining compliance with company policies.

Requirements

Candidates must have at least 4 years of experience in a commission-based luxury sales environment and a proven track record of achieving sales quotas. Strong interpersonal skills, proficiency in social media for personal branding, and the ability to work a flexible schedule including weekends and holidays are required.

Skills

Luxury sales
Clienteling
Customer service
Sales goal achievement
Visual merchandising
Product knowledge
Social media marketing
Personal branding
Trend analysis
Relationship management
Communication
Conflict resolution
Cyber security awareness
Health and safety compliance

Benefits

Enticing perks
Pension matching
Incentives
Contests
Employee discount

Visa sponsorship

Not detected in the job text

Keywords

Luxury retail
Sales associate
Commission-based
Client acquisition
Visual merchandising
Fashion influencer
Social media
Customer loyalty
Product knowledge
Cyber security
Health and safety
Retail operations
Trend forecasting
Sales quota
Relationship building

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