Sales Associate - Men's Footwear

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Sales Associate  - Men's Footwear

The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results 

Specific responsibilities include (but are not limited to) the following:

• Consistently deliver extraordinary service to all customers

• Exceed all sales and service goals and targets

• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients

• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars

• Perform floor recovery, visual merchandising, price change, and related sales support tasks

• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc

• Resolve all customer service issues and partner with selling management on any issues outside of guidelines

• Comply with all Health & Safety policies and requirements

• Ensure compliance with privacy policies, regulations, and cyber security measures.

• Perform other duties, as assigned

The ideal candidate:

• Minimum of 4+ years experience in a commission-based luxury sales environment

• Consistent sales performance with demonstrated results in achieving and exceeding sales quota required

• Ability to work a flexible schedule including evenings, weekends and holiday availability

• Highly collaborative; working with and through others in a team-oriented environment

• Leverages social media platforms to promote themselves as a fashion influencer and build personal brand

• Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected

• Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences

• Has a strong understanding of current and emerging trends in fashion

• Possesses broad range of product knowledge across all merchandise categories in the store

• Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential

The measures of success:

• Contribution to financial objectives

• Individual objectives linked to the achievement of department goals

• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.