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Holt Renfrew

Specialist, Designated Sales Associate - Denim

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Au moins 2 années d’expérience dans un environnement axé sur les ventes à commission
Posting language: English · French
Posted: Oct 30, 2026

Original job description

English section of this bilingual listing.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialist, Designated Sales Associate (DSA)

The Specialist, Designated Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also responsible for the achievement of the sales target of their assigned brand. The compensation for this role is commission-based and is directly tied to achievement of personal sales and brand volume targets.

Specific responsibilities include (but are not limited to) the following:

Consistently deliver extraordinary service to all customers
Exceed all sales and service personal goals and targets
Exceed all sales and service brand goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Share expert level of product knowledge with entire store selling team
Maintain solid relationships with buyer, vendor, and selling manager
Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures
Perform other duties, as assigned

The ideal candidate:

High school diploma
Proven ability to exceed sales targets
Highly collaborative; working with and through others in a team-oriented environment
Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
Minimum of two or more years’ experience in a commission-based sales environment
Prior retail sales experience as a product specialist in a luxury environment preferred
Entrepreneurial, competitive, self-confident, and self-motivated
Fully bilingual in French and in English

The measures of success:

Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients

Spécialiste, Conseiller(ère) Désigné(e)

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :$17.95 - $24.00 / 17,95$ - 24,00$ (per hour / de l’heure)This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.

Read the full bilingual original

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialist, Designated Sales Associate (DSA)

Specific responsibilities include (but are not limited to) the following:

Consistently deliver extraordinary service to all customers

Exceed all sales and service personal goals and targets

Exceed all sales and service brand goals and targets

Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients

Share expert level of product knowledge with entire store selling team

Maintain solid relationships with buyer, vendor, and selling manager

Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis

Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars

Perform floor recovery, visual merchandising, price change, and related sales support tasks

Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.

Resolve all customer service issues and partner with selling management on any issues outside of guidelines

Comply with all Health & Safety policies and requirements

Ensure compliance with privacy policies, regulations, and cyber security measures

Perform other duties, as assigned

The ideal candidate:

High school diploma

Proven ability to exceed sales targets

Highly collaborative; working with and through others in a team-oriented environment

Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision

Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays

Minimum of two or more years’ experience in a commission-based sales environment

Prior retail sales experience as a product specialist in a luxury environment preferred

Entrepreneurial, competitive, self-confident, and self-motivated

Fully bilingual in French and in English

The measures of success:

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Spécialiste, Conseiller(ère) Désigné(e)

Le(la) spécialiste, conseiller(ère) à la vente désigné(e) est responsable de développer des relations épanouies et à long terme avec les clients dans le but d’accroître les ventes, le service et la fidélisation. Il/elle est également responsable de la réalisation des objectifs de vente de sa gamme principale. Il s’agit d’un poste dont la rémunération est basée sur les commissions et qui est directement lié à la réalisation des objectifs de ventes personnelles et de volume de la marque.

Les responsabilités spécifiques comprennent ce qui suit, sans toutefois s’y limiter :

Propose un service extraordinaire à tous les clients en tout temps

Dépasse tous les objectifs et les buts en matière de vente et de service personnels

Surpasse tous les objectifs de ventes et de service de la marque

Développe une clientèle de base fidèle et personnelle par le biais de l’acquisition constante de nouveaux clients, le développement des clients existants et la conservation des clients fidèles

Partage ses connaissances spécialisées sur des produits avec toute l’équipe de vente du magasin

Entretient des relations solides avec les acheteurs, les fournisseurs et le directeur de vente

Favorise les ventes de la marque en identifiant les possibilités commerciales clés, en mettant en œuvre les événements, en effectuant des recommandations d’assortiment, etc.; communique ses suggestions à la direction du magasin sur une base courante

Participe à toutes les séances éducatives, incluant celles sur les produits, celles du fournisseur et les séminaires de Holt Renfrew

Effectue le réaménagement du rayon, le marchandisage visuel, les changements de prix et toute tâche connexe appuyant les ventes

Communique sur une base régulière avec ses clients personnels par téléphone, courriel et tout autre mode électronique relativement aux événements en magasin, aux demandes de marchandises, au suivi des ventes, aux anniversaires, etc.

Règle toutes autres préoccupations en matière de service à la clientèle et collabore avec la direction des ventes pour celles qui ne sont pas dans les lignes directrices

Observe toutes les politiques et exigences en matière de santé et sécurité

Assurer le respect en matière de protection de la vie privée, des réglementations et des mesures de cybersécurité.

Effectue les autres tâches qui lui sont assignées

Le(la) candidat(e) idéal(e) possède :

Un diplôme d’études secondaires

Une capacité démontrée à dépasser les objectifs de ventes

Une attitude hautement collaborative; travaille avec les autres et par leur entremise dans un environnement axé sur le travail d’équipe

La capacité de travailler dans un environnement évoluant rapidement qui nécessite un haut niveau d’habiletés multitâches avec supervision minimale

L’habileté à composer avec un horaire variable dépendant des besoins des clients, incluant les soirs, week-ends et jours fériés

Au moins 2 années d’expérience dans un environnement axé sur les ventes à commission

De l’expérience préalable dans un environnement de détail de luxe à titre de spécialiste de produits préférable

Un esprit entrepreneurial, concurrentiel, confiant et automotivé

Parfaitement bilingue en français et en anglais

L’évaluation du succès :

Contribution aux objectifs financiers

Objectifs individuels liés à la réalisation des objectifs du service

Rétroactions des clients internes et externes

Apply About employer

More about this job

Responsibilities

The Specialist, Designated Sales Associate is responsible for driving brand sales and achieving personal targets by building long-term customer relationships. They must provide extraordinary service, maintain visual merchandising standards, and collaborate with vendors and management to execute marketing opportunities.

Requirements

Candidates must have at least two years of experience in a commission-based sales environment and a high school diploma. The role requires a highly collaborative individual who is fully bilingual in English and French and available to work a flexible schedule including nights, weekends, and holidays.

Skills

Sales
Customer service
Clienteling
Product knowledge
Visual merchandising
Relationship building
Multi-tasking
Communication
Entrepreneurial mindset
Teamwork
Time management
Problem solving

Benefits

Health benefits
Dental benefits
Pension
Employee discount
Tuition assistance
Continuous learning and development

Visa sponsorship

Not detected in the job text

Keywords

Sales
Retail
Luxury
Commission
Clienteling
Merchandising
Customer service
Brand management
Marketing
Bilingual
Denim
Fashion
Inventory management
Vendor relations
Cyber security
Health and safety

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