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Holt Renfrew

Specialist, Designated Sales Associate (DSA)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English · French
Posted: Sep 23, 2026

Original job description

English section of this bilingual listing.

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Specialist, Designated Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DSA) is also responsible for the achievement of the sales target of their assigned brand. The compensation for this role is commission-based and is directly tied to achievement of personal sales and brand volume targets.

Specific responsibilities include (but are not limited to) the following:

Consistently deliver extraordinary service to all customers
Exceed all sales and service personal goals and targets
Exceed all sales and service brand goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Share expert level of product knowledge with entire store selling team
Maintain solid relationships with buyer, vendor, and selling manager
Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures
Perform other duties, as assigned

The ideal candidate:

High school diploma
Proven ability to exceed sales targets
Highly collaborative; working with and through others in a team-oriented environment
Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
Minimum of two or more years’ experience in a commission-based sales environment
Prior retail sales experience as a product specialist in a luxury environment preferred
Entrepreneurial, competitive, self-confident, and self-motivated
Fully bilingual in French and in English

The measures of success:

Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :$17.95 - $26.25 / 17,95$ - 26,25$ (per hour / de l’heure)This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.

Read the full bilingual original

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialist, Designated Sales Associate (DSA) Denim, Women's apparel

Specific responsibilities include (but are not limited to) the following:

Consistently deliver extraordinary service to all customers
Exceed all sales and service personal goals and targets
Exceed all sales and service brand goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Share expert level of product knowledge with entire store selling team
Maintain solid relationships with buyer, vendor, and selling manager
Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures
Perform other duties, as assigned

The ideal candidate:

High school diploma
Proven ability to exceed sales targets
Highly collaborative; working with and through others in a team-oriented environment
Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
Minimum of two or more years’ experience in a commission-based sales environment
Prior retail sales experience as a product specialist in a luxury environment preferred
Entrepreneurial, competitive, self-confident, and self-motivated
Fully bilingual in French and in English

The measures of success:

Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients

Apply About employer

More about this job

Responsibilities

The Specialist develops deep customer relationships to drive sales, service, and brand loyalty while achieving personal and brand-specific sales targets. They are also responsible for maintaining product knowledge, executing visual merchandising, and managing client communications.

Requirements

The ideal candidate must have a high school diploma and at least two years of experience in a commission-based sales environment. Proficiency in both English and French is required, along with the ability to work a flexible schedule including nights, weekends, and holidays.

Skills

Sales
Customer service
Clienteling
Product knowledge
Visual merchandising
Multi-tasking
Communication
Relationship building
Retail sales
Luxury sales
Marketing
Event execution
Problem solving
Teamwork
Cyber security compliance

Benefits

Employee discount
Pension
Health benefits
Dental benefits
Tuition assistance
Continuous learning and development

Visa sponsorship

Not detected in the job text

Keywords

Sales
Retail
Luxury
Commission
Clienteling
Customer Service
Visual Merchandising
Denim
Women's Apparel
Brand Management
Marketing
Inventory
Health and Safety
Privacy Policy
Cyber Security
Bilingual

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