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Holt Renfrew

Supervisor, Loss Prevention

Mississauga, ON, Canada

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Job details

Pay: Hiring Range / Échelle salariale à l’embauche :$63,066.66 - $77,200.00 / 63.066,66$ - 77.200,00$ (per year / par an)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Supervisor, Loss Prevention

The Supervisor, Loss Prevention plays a critical role in the daily oversight of Loss Prevention operations and personnel in their assigned stores.  The Supervisor provides leadership support to the Loss Prevention Manager, Store Management, Associates and directly leads and trains a team of Loss Prevention Investigators. The Supervisor reinforces the organization’s core values and supports overall store compliance to company policies and effective execution of internal and external loss investigations. The Loss Prevention Supervisor coordinates and oversees the execution of Associate Training and Store Audit Programs to assist the organization in effectively addressing profit loss. The Supervisor must be able to assess risk exposures, provide leadership, maintain open communication at all times and develop effective relationships with all internal and external business partners

Specific responsibilities include (but are not limited to) the following:

Supervise team of Loss Prevention Investigators.  Effectively schedule the LP team to ensure adequate coverage at all times.  Ensure LP duties are completed to department standards

Serve as a business partner in generating, analyzing and communicating reports related to the organization’s stock shortage performance, internal and external investigations and fraud prevention objectives

Review inventory accuracy and shortage controls across store environment to determine risk exposures and trends and provide recommendations to achieve store goals

Communicate store audit results to store management team to address operational opportunities and improve operational excellence.

Ensure store maintains and is compliant with all Health and Safety related in-house functions  Ensure incident reports, training and safety measures are completed in a reliable and timely fashion in accordance to Holt Renfrew standard

Collaborate with store teams and departments to communicate Loss Prevention directives and Merchandise Protection Standards.  Maintain a strong relationship with the visual team and Manager

Partner with Store Operations on inventory cycle counts to ensure stock accuracy levels and drive  stock loss investigations to support the execution of shrink reduction strategies and fraud prevention

Collaborate with store teams and support the LPM with creating a Security and Safety plan for each store event and the execution of the plan at the time of the event

Oversee the review of exception based reports to identify policy infractions and initiate internal investigations.  Work with Manager , Investigators and Human Resource Team to investigate any actionable information arising from the reports

Conduct internal and external Loss Prevention investigations in collaboration with law enforcement and other related agencies to mitigate loss due to theft and fraud.

Lead, motivate and retain teams of high performing employees.  Provide ongoing coaching, recognition and development to all direct reports.

Ensure compliance with privacy policies, regulations, and cyber security measures

The ideal candidate:

Degree or diploma in Law Enforcement or related discipline, or equivalent experience

Minimum three years of progressive Loss Prevention experience in a high-volume, fast-paced retail environment

Positive, high-energy team player with proven leadership capabilities who takes initiative, accountability, and delivers results through others

Excellent communication, presentation and negotiation skills

Formal training in WZ interview techniques or other related interviewing and interrogation techniques

Experience leading change in a rapidly growing business environment

Current Provincial Security Guard License

Standard First Aid, CPR OPA Level II

Proficient in Microsoft Office and aptitude for system-based tools

The measures of success:

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :$63,066.66 - $77,200.00 / 63.066,66$ - 77.200,00$ (per year / par an)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.

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More about this job

Responsibilities

The Supervisor oversees daily loss prevention operations, manages a team of investigators, and ensures store compliance with company policies. They also conduct internal and external investigations, analyze stock shortage trends, and collaborate with store management to implement security and safety plans.

Requirements

Candidates must have at least three years of progressive loss prevention experience in a retail environment and a degree or diploma in law enforcement or equivalent. Proficiency in Microsoft Office, strong leadership capabilities, and a current provincial security guard license are required.

Skills

Loss prevention
Team leadership
Internal investigations
External investigations
Fraud prevention
Inventory control
Risk assessment
Staff training
Communication
Negotiation
Microsoft Office
Security management
Audit programs
Conflict resolution
Data analysis

Benefits

Health benefits
Dental benefits
Pension
Employee discount
Tuition assistance
Continuous learning and development

Visa sponsorship

Not detected in the job text

Keywords

Loss Prevention
Retail
Security
Investigations
Fraud Prevention
Inventory Accuracy
Shrink Reduction
Audit
Compliance
Law Enforcement
WZ Interview Techniques
Security Guard License
First Aid
CPR
Microsoft Office
Risk Management
Leadership
Coaching
Cyber Security
Health and Safety

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