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Home Instead

Patient Care Coordinator/LPN

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Client Care Manager

Pacific Senior Solutions Inc d/b/a Home Instead

About Home Instead

For more than three decades, the Home Instead® network has been the world's leading provider of in-home care for older adults. Each Home Instead franchise offers an individualized approach to help keep aging adults comfortable and cared for at home. Globally, the Home Instead network supports the work of over 100,000 Care Pros and provides more than 60 million hours of care annually. Learn more at homeinstead.com.

Job Summary

At Home Instead, we are dedicated to helping older adults live safely, comfortably, and with dignity in their own homes. The Client Care Manager plays a vital role in ensuring that every client receives personalized, high-quality care while serving as their advocate and primary point of contact. This position is ideal for a compassionate, service-oriented professional with strong interpersonal skills and a commitment to excellence in client care.

As the Client Care Manager, you will build and maintain meaningful relationships with clients and their families, coordinate all aspects of client care including introductions between clients and Care Pros, and conduct quality assurance visits. You will use a consultative sales approach to develop and continuously evaluate tailored service plans, ensuring they meet or exceed client needs. This role requires a balance of relationship-building, sales ability, problem-solving, and operational coordination to maintain Home Instead’s exceptional standard of care.

Key Responsibilities

Client Engagement & Relationship Building: Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
- Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.
- Conduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process.
- Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement.
Care Coordination & Quality Assurance: Oversee client service plans, ensuring that care is adapted as needs evolve.
- Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery.
- Conduct regular quality assurance visits and update documentation accordingly.
- Lead client and Care Pro introductions, ensuring a smooth and positive experience for both parties.
Collaboration & Problem-Solving: Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients.
- Address client concerns with empathy, professionalism, and proactive problem-solving.
- Identify opportunities to enhance care services and advocate for additional support when needed.
Compliance & Documentation: Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation.
- Adhere to all company policies, procedures, and compliance requirements.
Community relations and Referral Partners: Develop and maintain positive and professional relationships with referral sources in the community.

Secondary Responsibilities

Maintain and establish strong relationships with neighboring franchise owners.
Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team.
Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office.
Participate as needed in all Office and Care Pro quarterly meetings
Share in the on- call phone rotation as scheduled

Qualifications & Experience

Experience:
- Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred.
- Experience working directly with older adults, families, and caregivers is a plus.
Education:
- College Degree in Healthcare Administration, LPN, Social Work, Gerontology, or a related field preferred.
Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with client management software preferred.
Other Requirements:
- Availability to work evenings or weekends as needed.
- Valid driver’s license and reliable transportation for client visits
- Ability to maintain confidentiality and adhere to ethical business practices.

Key Competencies

Empathy and compassion - a genuine passion for serving older adults and their families.

Exceptional communication skills- the ability to build trust and rapport with clients and families through clear, compassionate verbal and written communication.

- Strong problem-solving and organizational abilities - adept at managing multiple clients, priorities, and situations at once.
- Attention to detail - ensures accuracy in client records, care plans, and compliance documentation.
- Team-oriented mindset - able to collaborate effectively with Care Pros, office staff, team members.
- Sales ability

If you are interested in learning more about this exciting opportunity, please apply online or email directly at - amen.sandhu@homeInstead.com

We pride ourselves on making our community a safer place for seniors! To us, it's personal.

Your employer is Pacific Senior Solutions Inc, (d.b.a. an independently owned and operated franchise of Home Instead, Inc., an Honor Company)

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More about this job

Responsibilities

Build trusted relationships with clients and families, assess care needs, develop tailored service plans, and coordinate care delivery with Care Pros and office staff. Conduct quality assurance visits, maintain accurate records, address concerns, and develop relationships with community referral partners.

Requirements

Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred; experience with older adults, families, and caregivers is an asset. A related college degree or LPN background is preferred, along with Microsoft Office proficiency, a valid driver’s license, reliable transportation, confidentiality, and availability for occasional evenings or weekends.

Skills

Client Relationship Building
Care Coordination
Client Needs Assessment
Care Plan Development
Consultative Sales
Quality Assurance
Problem-Solving
Communication
Organization
Attention to Detail
Team Collaboration
Client Advocacy
Documentation
Microsoft Office
Confidentiality
Community Relations

Visa sponsorship

Not detected in the job text

Hiring contact email

amen.sandhu@homeInstead.com

Keywords

Senior Care
In-Home Care
Client Care Management
Care Coordination
Care Consultations
Client Assessments
Customized Care Plans
Consultative Sales
Quality Assurance Visits
Care Pros
Client Advocacy
Referral Partners
Community Relations
Client Records
Service Plans
Microsoft Office Suite
Microsoft Word
Microsoft Excel
Microsoft Outlook
Client Management Software
Confidentiality
Ethical Business Practices
Older Adults
Family Caregiving

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