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Added 19 mins ago
ML
Production Manager (Nights)
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Production Manager will be accountable for ensuring lines are always running effectively and optimally within their area with a trained team in place. This role will lead by example and…
Added 19 mins ago
ML
Maintenance Stockroom Controller
Maple Leaf Foods Inc
Port Perry, ON
- $47,000 to $69,000 CAD / year
- Part-time
…Maintenance Stock room. The incumbent will report to the Maintenance Manager. The incumbent will be responsible for ensuring that parts and supplies are ordered, received, and issued for…
Added 19 mins ago
ML
Engineering Manager
Maple Leaf Foods Inc
London, ON
- $122,000 to $172,000 CAD / year
- Part-time
The Engineering Manager is responsible for providing strategic and operational leadership for all engineering, capital projects, technical services, facility infrastructure, utilities, and…
Added 19 mins ago
ML
Manager, Social Impact
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
Reporting to the Director, Community Involvement, Maple Leaf Foods & Executive Director of the Maple Leaf Centre for Food Security, the Manager, Social Impact is part of a small dynamic…
Added 19 mins ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Part-time
Reporting to the Maintenance Manager the MRO Coordinator maintains the inventory management and warehousing long-term strategies based on the consequences of equipment failure and the…
Added 19 mins ago
ML
Continuous Improvement Manager
Maple Leaf Foods Inc
ON · Hannon, ON
- $96,000 to $141,000 CAD / year
- Part-time
The Continuous Improvement Manager will lead the onsite Lean Production System (LPS) program, acting as the key driver to advance the plant’s operational maturity across all facets of the…
Added 19 mins ago
C
Manager, Communications
CDN
Calgary, AB
- Full-time
We’re looking for an experienced Manager, Communications to lead CDN’s corporate communications function. This is a multidisciplinary leadership role responsible for internal and external…
Added 19 mins ago
Senior OT Control Systems - Engineering Specialist
Mariner
Saint John, NB
…cybersecurity, cloud, and change management to drive successful business outcomes that matter to our…
Added 35 mins ago
WI
Project Manager, Transportation Engineering
WSP in Canada
Vancouver, BC
- Full-time
Drive business development initiatives and prepare compelling proposals to secure new opportunities.
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Drummondville, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 1 hour ago
ML
Project Manager
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Supporting our deep commitment to community impact, we offer up to two paid days annually to volunteer at a cause of your choice.
Added 1 hour ago
ML
Reliability Engineer
Maple Leaf Foods Inc
ON · Hannon, ON
- $71,000 to $103,000 CAD / year
- Part-time
Reporting to the Reliability Manager, this position will be responsible for developing and improving manufacturing equipment and processes by the application of engineering principles with…
Added 1 hour ago
ML
Maintenance Manager
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Reporting to the Reliability Leader, the Maintenance Manager, is responsible for implementing corporate policies and standards, and establishing the Maintenance department's long-term…
Added 1 hour ago
PC
Chief Mine Engineer
Paladin Canada
Saskatoon, SK
- Full-time
Reporting to the Mine Engineering Manager, the Chief Mine Engineer will provide leadership for all underground mine technical services functions as Patterson Lake South (PLS) advances…
Added 1 hour ago
GM
Digital and Social Media Marketer
Gambit Media Lab
Vancouver, BC
- Contract
DRIVE CONVERSIONS VIA PAID MEDIA: Execute and optimize high-impact campaigns across Google Ads, Meta, LinkedIn, X Ads Manager, and programmatic platforms to maximize reach, efficiency, and…
Added 2 hours ago
NB
SME Account Manager, Business Flex
National Bank of Canada
Saskatoon, SK
- Full-time
A career as an SME Account Manager at Business Flex means being part of a dynamic team surrounded by experts. It also means taking responsibility of business clients who contact Business…
Added 2 hours ago
EC
Intern, Human Resources (4/8 month - Kitchener, ON
Eaton Corporation
Kitchener, ON
- Full-time
The primary function of this role is to partner with the HR Manager, HR team and business leaders to support day-to-day HR operations and key people initiatives. This is a hands-on…
Added 2 hours ago
UO
Administrative Coordinator
University of British Columbia
Williams Lake, BC · BOFF | Alex Fraser Research Forest (AFRFT)
- $4,756.11 to $5,802.73 CAD / month
- Part-time
…support to AFRF research station and works closely with the Site Manager to support the effective operation of facilities, programs, events, and site activities. The role coordinates…
Added 2 hours ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
Give advice and offer appropriate solutions for Personal and Small Business clients to meet their transaction, investment, personal financing, made-to-measure insurance and estate planning…
Added 2 hours ago
NS
Accounting Clerk - Accounts Payable
Nova Scotia Health Authority
Kentville, NS
- Internship
Reporting to the Assistant Manager – Accounts Payable, the Accounts Payable Clerk is responsible for carrying out assigned functional accounting and maintaining the integrity of information…
Added 2 hours ago
WS
Marketing Administrator
Wolf Steel Ltd
Barrie, ON
- Full-time
Helps maintain and administer Napoleon’s Digital Asset Manager (DAM) tool
Added 2 hours ago
YC
CUPE 2331 Temporary Specialized Educational Intervenor - Area North and West
York Catholic District School Board
Aurora, ON
- Temporary
…Article 8.01e of the CUPE 2331 Collective Agreement, upon the Manager of Human Resources becoming aware of the return to work of the permanent employee, supply employees placed into long…
Added 2 hours ago
MD
Chief of Operations - Core Operations Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
A bachelor’s degree in public administration, business administration, organizational leadership, industrial psychology, human resources, labor relations, finance, accounting, law,…
Added 2 hours ago
MD
Administrative Services Program Director - State Prog Admin Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Administrative Services Program Director - State Prog Admin Manager
Added 2 hours ago
MD
MNJIS Director, Criminal History & Biometrics - State Prog Admin Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Manager

Home Instead

Patient Care Coordinator/LPN

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Client Care Manager

Pacific Senior Solutions Inc d/b/a Home Instead

About Home Instead

For more than three decades, the Home Instead® network has been the world's leading provider of in-home care for older adults. Each Home Instead franchise offers an individualized approach to help keep aging adults comfortable and cared for at home. Globally, the Home Instead network supports the work of over 100,000 Care Pros and provides more than 60 million hours of care annually. Learn more at homeinstead.com.

Job Summary

At Home Instead, we are dedicated to helping older adults live safely, comfortably, and with dignity in their own homes. The Client Care Manager plays a vital role in ensuring that every client receives personalized, high-quality care while serving as their advocate and primary point of contact. This position is ideal for a compassionate, service-oriented professional with strong interpersonal skills and a commitment to excellence in client care.

As the Client Care Manager, you will build and maintain meaningful relationships with clients and their families, coordinate all aspects of client care including introductions between clients and Care Pros, and conduct quality assurance visits. You will use a consultative sales approach to develop and continuously evaluate tailored service plans, ensuring they meet or exceed client needs. This role requires a balance of relationship-building, sales ability, problem-solving, and operational coordination to maintain Home Instead’s exceptional standard of care.

Key Responsibilities

Client Engagement & Relationship Building: Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
- Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.
- Conduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process.
- Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement.
Care Coordination & Quality Assurance: Oversee client service plans, ensuring that care is adapted as needs evolve.
- Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery.
- Conduct regular quality assurance visits and update documentation accordingly.
- Lead client and Care Pro introductions, ensuring a smooth and positive experience for both parties.
Collaboration & Problem-Solving: Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients.
- Address client concerns with empathy, professionalism, and proactive problem-solving.
- Identify opportunities to enhance care services and advocate for additional support when needed.
Compliance & Documentation: Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation.
- Adhere to all company policies, procedures, and compliance requirements.
Community relations and Referral Partners: Develop and maintain positive and professional relationships with referral sources in the community.

Secondary Responsibilities

Maintain and establish strong relationships with neighboring franchise owners.
Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team.
Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office.
Participate as needed in all Office and Care Pro quarterly meetings
Share in the on- call phone rotation as scheduled

Qualifications & Experience

Experience:
- Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred.
- Experience working directly with older adults, families, and caregivers is a plus.
Education:
- College Degree in Healthcare Administration, LPN, Social Work, Gerontology, or a related field preferred.
Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with client management software preferred.
Other Requirements:
- Availability to work evenings or weekends as needed.
- Valid driver’s license and reliable transportation for client visits
- Ability to maintain confidentiality and adhere to ethical business practices.

Key Competencies

Empathy and compassion - a genuine passion for serving older adults and their families.

Exceptional communication skills- the ability to build trust and rapport with clients and families through clear, compassionate verbal and written communication.

- Strong problem-solving and organizational abilities - adept at managing multiple clients, priorities, and situations at once.
- Attention to detail - ensures accuracy in client records, care plans, and compliance documentation.
- Team-oriented mindset - able to collaborate effectively with Care Pros, office staff, team members.
- Sales ability

If you are interested in learning more about this exciting opportunity, please apply online or email directly at - amen.sandhu@homeInstead.com

We pride ourselves on making our community a safer place for seniors! To us, it's personal.

Your employer is Pacific Senior Solutions Inc, (d.b.a. an independently owned and operated franchise of Home Instead, Inc., an Honor Company)

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More about this job

Responsibilities

Build trusted relationships with clients and families, assess care needs, develop tailored service plans, and coordinate care delivery with Care Pros and office staff. Conduct quality assurance visits, maintain accurate records, address concerns, and develop relationships with community referral partners.

Requirements

Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred; experience with older adults, families, and caregivers is an asset. A related college degree or LPN background is preferred, along with Microsoft Office proficiency, a valid driver’s license, reliable transportation, confidentiality, and availability for occasional evenings or weekends.

Skills

Client Relationship Building
Care Coordination
Client Needs Assessment
Care Plan Development
Consultative Sales
Quality Assurance
Problem-Solving
Communication
Organization
Attention to Detail
Team Collaboration
Client Advocacy
Documentation
Microsoft Office
Confidentiality
Community Relations

Visa sponsorship

Not detected in the job text

Hiring contact email

amen.sandhu@homeInstead.com

Keywords

Senior Care
In-Home Care
Client Care Management
Care Coordination
Care Consultations
Client Assessments
Customized Care Plans
Consultative Sales
Quality Assurance Visits
Care Pros
Client Advocacy
Referral Partners
Community Relations
Client Records
Service Plans
Microsoft Office Suite
Microsoft Word
Microsoft Excel
Microsoft Outlook
Client Management Software
Confidentiality
Ethical Business Practices
Older Adults
Family Caregiving

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