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Added 8 mins ago
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JR. COST ACCOUNTANT AND MATERIAL DATA COORDINATOR
Sika AG
Oakville, ON
- $55,000 to $60,000 CAD / year
- Full-time
…responsibilities and offer you an environment that fosters professional development and career growth. From there, we will trust you to do whatever it takes to achieve exceptional results.…
Added 1 hour ago
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Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
…Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the delivery of high-quality, trauma-informed, and culturally safe…
Added 2 hours ago
DC
Coordinator, Construction Services (Major Capital Infrastructure)
Defence Construction Canada
Comox, BC
- Full-time
The Coordinator, Construction Services, manages and administers moderate- to high-complexity construction, professional services and service contracts during construction to ensure work…
Added 4 hours ago
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Project Coordinator
Affinity
New Westminster, BC
- Contract
On behalf of our public-sector client, Affinity is seeking a Project Coordinator to support a Budgeting and Forecasting replacement project. Please review the details below and begin…
Added 4 hours ago
ML
MRO Coordinator
Maple Leaf Foods Inc
ON · Hannon, ON
- $47,000 to $69,000 CAD / year
- Part-time
Reporting to the MRO Leader the MRO Coordinator maintains the inventory management and warehousing long-term strategies based on the consequences of equipment failure and the business’…
Added 4 hours ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Part-time
Reporting to the Maintenance Manager the MRO Coordinator maintains the inventory management and warehousing long-term strategies based on the consequences of equipment failure and the…
Added 5 hours ago
FN
Human Resources Systems & Project Specialist
First Nations University of Canada
Regina, SK
- Full-time
development, modernization and effectiveness of Eagle Heart Centre’s Human Resources function.
Added 6 hours ago
TC
Home Share Coordinator (Quality Analyst), Full-Time
Taproot Community Support Services
Langley (District), BC · Langley, BC
- Full-time
As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90…
Added 6 hours ago
MD
Senior Learning & Development Specialist - Training & Development Spec 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
A history of working with organizational leadership and business partners, identifying effective solutions to meet a variety of employee development needs and requirements.
Added 6 hours ago
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Maintenance Technician - Industrial Electrician
Vale
Canada
- Full-time
…technologies. And at Vale Base Metals, we are transforming our business to provide a secure and responsible supply of these…
Added 6 hours ago
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Project & Shutdown Management Lead
Vale
Canada
- Full-time
…technologies. And at Vale Base Metals, we are transforming our business to provide a secure and responsible supply of these…
Added 7 hours ago
CL
Human Resources Coordinator
COREcruitment Ltd
Vancouver, BC
- Full-time
We're looking for an HR Coordinator to become an important part of a busy resort team in Tofino.
Added 7 hours ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
This is not a development or coding position. We are looking for someone who knows D365 Finance extremely well from a functional perspective and can quickly understand an issue, determine…
Added 7 hours ago
Logistics Coordinator
Rogers Communications
Halifax, NS · Toronto, ON
We are looking for a highly organised and proactive Logistics Coordinator to provide operational, financial administration, telecommunications, fleet and regional support across Western…
Added 7 hours ago
IH
Coordinator, Corporate Systems
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is looking for an experienced Coordinator, Corporate Systems to join our team on a full time Term basis at our Kelowna location. The expected term duration is until April…
Added 7 hours ago
B&
Project Coordinator, Refrigeration
Black & McDonald Limited
Stoney Creek, NB
- Full-time
The Project Coordinator is located in our Stoney Creek office and reports directly to the Refrigeration Project Supervisor. Their primary focus is supporting the Refrigeration Projects team…
Added 8 hours ago
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Subcontractor Coordinator - Services
Graham
AB · Edmonton, AB
- Full-time
Graham is actively recruiting for a Subcontractor Coordinator supporting the Services Division. Reporting to the Supply Chain Management Lead the Subcontractor Coordinator plays a key role…
Added 8 hours ago
OM
Coordinator, Performance
Omnicom Media
Vancouver, BC
- Full-time
As a Coordinator, Performance, you will support the execution and delivery of paid media campaigns across key social, search and programmatic platforms . You will play a foundational role…
Added 8 hours ago
LC
CS Instructor - Estimating Construction Costs (PROP 1085)
Langara College
Vancouver, BC
- Part-time
Reporting to the Program Coordinator, the Instructor is responsible for the delivery and student evaluation of the assigned course as described in the curriculum/course outline. Instructors…
Added 8 hours ago
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Operations Coordinator
Caredove
Remote, Canada
- $55,000 to $80,000 CAD / year
- Full-time
- Remote
● Contribute to the strategic scaling of our business by streamlining operational processes where possible.
Added 8 hours ago
MH
Office Coordinator - Burnaby
Monarch House
Burnaby, BC
- $40,000 to $45,000 CAD / year
- Full-time
The Office Coordinator will ensure a positive first impression of Monarch House for internal (employees, contractors) and external (public, vendors, funders) stakeholders. Effectively…
Added 8 hours ago
K&
Product Data Coordinator
Kohl & Frisch Limited
Toronto, ON
- Full-time
We are seeking a detail-oriented and analytical Product Data Coordinator to join our Product Data Services team in Concord, Ontario. In this role, you will play an important part in…
Added 8 hours ago
BJ
Proposals & Pursuits Coordinator
Bennett Jones
Calgary, AB
- Full-time
We are seeking a motivated Coordinator, Proposals & Pursuits to assist our Client & Business Development team in driving proposal excellence, client value and expanding the business. You…
Added 8 hours ago
CC
IT & Technical Support Coordinator
Carlson Construction Group
North Vancouver, BC
- Full-time
…of the largest specialty contractors in British Columbia by Business in Vancouver’s annual rankings, our group of companies includes Brymark Installations Group, Corwest Fabrications,…
Added 8 hours ago
HI
Patient Care Coordinator/LPN
Home Instead
Burnaby, BC
- Full-time
Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team.

Home Instead

Patient Care Coordinator/LPN

Burnaby, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Client Care Manager

Pacific Senior Solutions Inc d/b/a Home Instead

About Home Instead

For more than three decades, the Home Instead® network has been the world's leading provider of in-home care for older adults. Each Home Instead franchise offers an individualized approach to help keep aging adults comfortable and cared for at home. Globally, the Home Instead network supports the work of over 100,000 Care Pros and provides more than 60 million hours of care annually. Learn more at homeinstead.com.

Job Summary

At Home Instead, we are dedicated to helping older adults live safely, comfortably, and with dignity in their own homes. The Client Care Manager plays a vital role in ensuring that every client receives personalized, high-quality care while serving as their advocate and primary point of contact. This position is ideal for a compassionate, service-oriented professional with strong interpersonal skills and a commitment to excellence in client care.

As the Client Care Manager, you will build and maintain meaningful relationships with clients and their families, coordinate all aspects of client care including introductions between clients and Care Pros, and conduct quality assurance visits. You will use a consultative sales approach to develop and continuously evaluate tailored service plans, ensuring they meet or exceed client needs. This role requires a balance of relationship-building, sales ability, problem-solving, and operational coordination to maintain Home Instead’s exceptional standard of care.

Key Responsibilities

Client Engagement & Relationship Building: Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
- Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.
- Conduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process.
- Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement.
Care Coordination & Quality Assurance: Oversee client service plans, ensuring that care is adapted as needs evolve.
- Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery.
- Conduct regular quality assurance visits and update documentation accordingly.
- Lead client and Care Pro introductions, ensuring a smooth and positive experience for both parties.
Collaboration & Problem-Solving: Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients.
- Address client concerns with empathy, professionalism, and proactive problem-solving.
- Identify opportunities to enhance care services and advocate for additional support when needed.
Compliance & Documentation: Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation.
- Adhere to all company policies, procedures, and compliance requirements.
Community relations and Referral Partners: Develop and maintain positive and professional relationships with referral sources in the community.

Secondary Responsibilities

Maintain and establish strong relationships with neighboring franchise owners.
Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team.
Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office.
Participate as needed in all Office and Care Pro quarterly meetings
Share in the on- call phone rotation as scheduled

Qualifications & Experience

Experience:
- Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred.
- Experience working directly with older adults, families, and caregivers is a plus.
Education:
- College Degree in Healthcare Administration, LPN, Social Work, Gerontology, or a related field preferred.
Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with client management software preferred.
Other Requirements:
- Availability to work evenings or weekends as needed.
- Valid driver’s license and reliable transportation for client visits
- Ability to maintain confidentiality and adhere to ethical business practices.

Key Competencies

Empathy and compassion - a genuine passion for serving older adults and their families.

Exceptional communication skills- the ability to build trust and rapport with clients and families through clear, compassionate verbal and written communication.

- Strong problem-solving and organizational abilities - adept at managing multiple clients, priorities, and situations at once.
- Attention to detail - ensures accuracy in client records, care plans, and compliance documentation.
- Team-oriented mindset - able to collaborate effectively with Care Pros, office staff, team members.
- Sales ability

If you are interested in learning more about this exciting opportunity, please apply online or email directly at - amen.sandhu@homeInstead.com

We pride ourselves on making our community a safer place for seniors! To us, it's personal.

Your employer is Pacific Senior Solutions Inc, (d.b.a. an independently owned and operated franchise of Home Instead, Inc., an Honor Company)

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More about this job

Responsibilities

Build trusted relationships with clients and families, assess care needs, develop tailored service plans, and coordinate care delivery with Care Pros and office staff. Conduct quality assurance visits, maintain accurate records, address concerns, and develop relationships with community referral partners.

Requirements

Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred; experience with older adults, families, and caregivers is an asset. A related college degree or LPN background is preferred, along with Microsoft Office proficiency, a valid driver’s license, reliable transportation, confidentiality, and availability for occasional evenings or weekends.

Skills

Client Relationship Building
Care Coordination
Client Needs Assessment
Care Plan Development
Consultative Sales
Quality Assurance
Problem-Solving
Communication
Organization
Attention to Detail
Team Collaboration
Client Advocacy
Documentation
Microsoft Office
Confidentiality
Community Relations

Visa sponsorship

Not detected in the job text

Hiring contact email

amen.sandhu@homeInstead.com

Keywords

Senior Care
In-Home Care
Client Care Management
Care Coordination
Care Consultations
Client Assessments
Customized Care Plans
Consultative Sales
Quality Assurance Visits
Care Pros
Client Advocacy
Referral Partners
Community Relations
Client Records
Service Plans
Microsoft Office Suite
Microsoft Word
Microsoft Excel
Microsoft Outlook
Client Management Software
Confidentiality
Ethical Business Practices
Older Adults
Family Caregiving

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