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Added 6 mins ago
ML
Sourcing Buyer
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
Lead cross-functional project teams to execute sourcing initiatives
Added 6 mins ago
PC
Mechanical & Piping Engineer
Paladin Canada
Saskatoon, SK
- Full-time
Reporting to the Mechanical Engineering Lead, the Mechanical & Piping Engineer will work as part of the PLS Project team, alongside engineering consultants, equipment vendors, construction…
Added 37 mins ago
LI
Software Developer - API
Lotus IT Solutions
Toronto, ON
- Contract
The Government Services Integration Cluster (Ministry of Public and Business Service Delivery and Procurement) is seeking a Senior Software Developer – API to join their team onsite in…
Added 51 mins ago
OT
Consultant
Open Text Corporation
Richmond Hill, ON
- Other
A Consultant at OpenText is more than just a technical delivery role. You will play a critical part in helping customers and their trading partners successfully connect, communicate, and…
Added 51 mins ago
OT
Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…translate complex business requirements into target architectures, lead large-scale solution initiatives, establish standards and reusable patterns, and guide solutions from proof of…
Added 1 hour ago
P
Senior DevOps Engineer
Pixieset
Vancouver, BC
- Full-time
We’re hiring a Senior DevOps Engineer to strengthen the shared platforms, infrastructure, and delivery workflows that our engineering teams rely on.
Added 1 hour ago
D(
HR Advisor – Fixed-Term Until July 2028
DWF (Canada)
Toronto, ON
- Full-time
Work with HR Centres of Excellence to support the delivery of projects as required.
Added 1 hour ago
Director, Sales & Commercial Effectiveness, Western Canada and Southwestern Ontario
Right Time Group of Companies
Canada
…regional Sales Effectiveness Managers, ensuring they support the delivery of consistent sales strategies and…
Added 1 hour ago
M
Cloud and AI Partner Solution Specialist
Microsoft
Goodwood, ON
- Full-time
…(Clous Solution Area) FRA across the SMB Business. You will lead your partners' commercial performance and drive sustainable sales impact to customers. A key responsibility will be driving…
Added 1 hour ago
S
DCN HR Administrator
SLB
Calgary, AB
- Full-time
The HR Administrator is responsible for providing administrative and processing support for the delivery of Human Resources (HR) services at the location. This role plays a key part in…
Added 1 hour ago
F
Chief Revenue Officer (CRO) & Co-founder - AI for Small Law Firms
FutureSight
Canada
- Full-time
…evaluation. The next phase is proving in-production reliability, delivery economics, repeatability, and scalability. The companies that successfully deploy trusted AI workers into…
Added 1 hour ago
U
Owen Sound Driver Helper
UPS
Owen Sound, ON
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 1 hour ago
PD
AZ Driver
Priestly Demolition Inc.
King, ON
- Full-time
We don’t just tear things down; we clear the way for what’s next. At PDI Group of Companies, we’re proud to lead the industry with award-winning projects, cutting-edge equipment and a…
Added 1 hour ago
RO
Advisor, Water and Wastewater Strategic Infrastructure Planning
Region of Peel
Brampton, ON
- Contract
…forecasting, and business processes to support sustainable service delivery and compliance with ISO 55000 standards IAM framework of Asset Management and Compliance with Ontario Regulation…
Added 1 hour ago
PD
Project Coordinator
Priestly Demolition Inc.
King, ON
- Full-time
We don’t just tear things down; we clear the way for what’s next. At Priestly Demolition, we’re proud to lead the industry with award-winning projects, cutting-edge equipment and a…
Added 1 hour ago
TA
Sr. Consultant/Manager - Analytics Consulting
Tiger Analytics
Canada
- Full-time
Agentic AI Understanding & Delivery Ownership: Demonstrate a strong understanding of Agentic AI and AI agents, working closely with IT and business teams to define requirements, align on…
Added 1 hour ago
MD
Chief of Operations - Core Operations Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Setting strategic direction and implementing organizational changes to improve operations and service delivery
Added 1 hour ago
T
Account Manager (Fresh graduates are welcome)
TransPerfect
ON · Durham, ON
- Full-time
Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
Added 1 hour ago
V
Construction and Commissioning Lead
Vale
Canada
- Full-time
As a Construction & Commissioning Lead, you will provide construction and commissioning oversight at a site level, coordinating activities between other departments and contractors. Your…
Added 1 hour ago
ML
Sr. Specialist, International Recruitment (Licensed Canadian Immigration Consultant)
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
As the Senior Specialist, International Recruitment, you will lead Immigration and Global Talent Programs at Maple Leaf Foods. You will have responsibility to oversee our LMIA applications,…
Added 1 hour ago
W
Oracle EBS & Fusion SCM Architect
W3Global
Canada
- Contract
We are seeking an architect-level Oracle resource to define and lead enterprise supply chain solutions across Oracle E-Business Suite and Oracle Fusion Cloud SCM. The role requires deep…
Added 1 hour ago
QH
Patient Services Manager
Quinte Health
Belleville, ON
- Full-time
…families/significant others. This role promotes and facilitates the delivery of evidenced based care in the Oncology Clinic, Endoscopy unit and MDC under the direction of the Surgical…
Added 1 hour ago
CC
Product Owner, Internet Product Lifecycle Management
Cogeco Connexion
Montreal, QC
- Full-time
…strategy for Cogeco and Breezeline. In this role, you will lead high-speed connectivity innovations across Fiber-to-the-Home (FTTH), DOCSIS, and Smart Wi-Fi while managing the end-to-end…
Added 1 hour ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
We are seeking an experienced Director, FinOps (Cloud Financial Management) to build, lead, and mature an enterprise FinOps program focused on delivering measurable and sustainable cloud…
Added 1 hour ago
A
Education Manager, Sales and Education
AMOREPACIFIC
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $95,000 CAD / year
- Full-time
Amorepacific Canada is seeking an Education Manager to lead the development and execution of education and training initiatives across its Canadian portfolio of prestige, luxury, and…

Home Instead

Patient Care Coordinator/LPN

Burnaby, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Client Care Manager

Pacific Senior Solutions Inc d/b/a Home Instead

About Home Instead

For more than three decades, the Home Instead® network has been the world's leading provider of in-home care for older adults. Each Home Instead franchise offers an individualized approach to help keep aging adults comfortable and cared for at home. Globally, the Home Instead network supports the work of over 100,000 Care Pros and provides more than 60 million hours of care annually. Learn more at homeinstead.com.

Job Summary

At Home Instead, we are dedicated to helping older adults live safely, comfortably, and with dignity in their own homes. The Client Care Manager plays a vital role in ensuring that every client receives personalized, high-quality care while serving as their advocate and primary point of contact. This position is ideal for a compassionate, service-oriented professional with strong interpersonal skills and a commitment to excellence in client care.

As the Client Care Manager, you will build and maintain meaningful relationships with clients and their families, coordinate all aspects of client care including introductions between clients and Care Pros, and conduct quality assurance visits. You will use a consultative sales approach to develop and continuously evaluate tailored service plans, ensuring they meet or exceed client needs. This role requires a balance of relationship-building, sales ability, problem-solving, and operational coordination to maintain Home Instead’s exceptional standard of care.

Key Responsibilities

Client Engagement & Relationship Building: Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
- Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.
- Conduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process.
- Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement.
Care Coordination & Quality Assurance: Oversee client service plans, ensuring that care is adapted as needs evolve.
- Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery.
- Conduct regular quality assurance visits and update documentation accordingly.
- Lead client and Care Pro introductions, ensuring a smooth and positive experience for both parties.
Collaboration & Problem-Solving: Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients.
- Address client concerns with empathy, professionalism, and proactive problem-solving.
- Identify opportunities to enhance care services and advocate for additional support when needed.
Compliance & Documentation: Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation.
- Adhere to all company policies, procedures, and compliance requirements.
Community relations and Referral Partners: Develop and maintain positive and professional relationships with referral sources in the community.

Secondary Responsibilities

Maintain and establish strong relationships with neighboring franchise owners.
Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team.
Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office.
Participate as needed in all Office and Care Pro quarterly meetings
Share in the on- call phone rotation as scheduled

Qualifications & Experience

Experience:
- Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred.
- Experience working directly with older adults, families, and caregivers is a plus.
Education:
- College Degree in Healthcare Administration, LPN, Social Work, Gerontology, or a related field preferred.
Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with client management software preferred.
Other Requirements:
- Availability to work evenings or weekends as needed.
- Valid driver’s license and reliable transportation for client visits
- Ability to maintain confidentiality and adhere to ethical business practices.

Key Competencies

Empathy and compassion - a genuine passion for serving older adults and their families.

Exceptional communication skills- the ability to build trust and rapport with clients and families through clear, compassionate verbal and written communication.

- Strong problem-solving and organizational abilities - adept at managing multiple clients, priorities, and situations at once.
- Attention to detail - ensures accuracy in client records, care plans, and compliance documentation.
- Team-oriented mindset - able to collaborate effectively with Care Pros, office staff, team members.
- Sales ability

If you are interested in learning more about this exciting opportunity, please apply online or email directly at - amen.sandhu@homeInstead.com

We pride ourselves on making our community a safer place for seniors! To us, it's personal.

Your employer is Pacific Senior Solutions Inc, (d.b.a. an independently owned and operated franchise of Home Instead, Inc., an Honor Company)

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More about this job

Responsibilities

Build trusted relationships with clients and families, assess care needs, develop tailored service plans, and coordinate care delivery with Care Pros and office staff. Conduct quality assurance visits, maintain accurate records, address concerns, and develop relationships with community referral partners.

Requirements

Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred; experience with older adults, families, and caregivers is an asset. A related college degree or LPN background is preferred, along with Microsoft Office proficiency, a valid driver’s license, reliable transportation, confidentiality, and availability for occasional evenings or weekends.

Skills

Client Relationship Building
Care Coordination
Client Needs Assessment
Care Plan Development
Consultative Sales
Quality Assurance
Problem-Solving
Communication
Organization
Attention to Detail
Team Collaboration
Client Advocacy
Documentation
Microsoft Office
Confidentiality
Community Relations

Visa sponsorship

Not detected in the job text

Hiring contact email

amen.sandhu@homeInstead.com

Keywords

Senior Care
In-Home Care
Client Care Management
Care Coordination
Care Consultations
Client Assessments
Customized Care Plans
Consultative Sales
Quality Assurance Visits
Care Pros
Client Advocacy
Referral Partners
Community Relations
Client Records
Service Plans
Microsoft Office Suite
Microsoft Word
Microsoft Excel
Microsoft Outlook
Client Management Software
Confidentiality
Ethical Business Practices
Older Adults
Family Caregiving

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