Find work in Canada.

547,508 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
BI
Richmond Nephrology Associates: Medical Assistant
Bright Ideas Medical Consulting
Richmond, BC
- Full-time
Added 3 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Kelowna, BC
- Part-time
…of Practice, and to provide superior, timely, and pleasant service to…
Added 3 mins ago
SC
Retail Sales Supervisor
Staples Canada
Yellowknife, NT
- Full-time
1-2 years of experience in a supervisory role with direct accountability for achieving sales and service targets is preferred.
Added 17 mins ago
VS
Special Olympics Volunteer Ski Coaches @ Earl Bale...
Volunteer Success
Toronto, ON · North York, ON
- Full-time
…skills Corporate Social Responsibility Management Customer Service Public Relations Skills Strategic Planning Community Development & Outreach Skills Counselling / Mental Health Skills…
Added 17 mins ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Process Management and Administration are responsible for providing administrative support services to members of the Advisor network across the country.
Added 17 mins ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
ON · Ontario, Canada
- Full-time
Process Management and Administration are responsible for providing administrative support services to members of the Advisor network across the country.
Added 17 mins ago
JR
administrative assistant
Jack R Bowerman CPA Professional Corporation
Ottawa, ON · Nepean, ON
- Full-time
Greet people and direct them to contacts or service areas
Added 17 mins ago
IP
Licensed Senior Administrative Assistant
iA Private Wealth
White Rock, BC
- Full-time
Familiarity with client onboarding, KYC and account administration
Added 17 mins ago
CC
Asset Management Specialist (Contract)
Conestoga College
Kitchener, ON
- Full-time
Provides support to the installation, testing and maintenance of Archibus software to service the needs of the department and the College
Added 17 mins ago
CC
Customer Experience Assistant (Contract)
Conestoga College
Kitchener, ON
- Full-time
The Customer Experience Assistant provides a wide variety of front-line customer service functions on behalf of the Facilities Management Department. Primary responsibilities include…
Added 17 mins ago
WH
Assistant Rooms Operations Manager
Westin Hotels & Resorts
Ottawa, ON
- Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 17 mins ago
EE
Admin. & Estimating Assistant, Construction, Empire Envelope
Empire Envelope
AB · Edmonton, AB
- Full-time
Title: Administration & Estimating Assistant, Construction
Added 18 mins ago
A
Avaya Aura Security Remediation Consultant
Anovia
Remote, Canada
- $55,000 to $75,000 CAD / year
- Temporary
- Remote
…systems, apply interim hardening, and install Avaya Security Service Packs during agreed maintenance windows, working directly with the client’s team…
Added 18 mins ago
AW
Compliance Officer, Temporary - 12 Months
Aviso Wealth
Remote, Canada
- $83,000 to $90,000 CAD / year
- Temporary
- Remote
We Care – You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and…
Added 34 mins ago
Territory Sales Representative - Charlottetown
Molson Coors
Charlottetown, PE
You have a Bachelor’s degree in Business Administration, Marketing or other relevant field
Added 34 mins ago
CC
Retail Shift Leader
Canna Cabana
Lacombe, AB
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 34 mins ago
M
Territory Sales Representative - Calgary
Masco
AB · Calgary, Alberta
- Full-time
…Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly…
Added 48 mins ago
WI
Assistant Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
…unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work…
Added 48 mins ago
LH
Job Title Program Support Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
…disabilities of the guests. This position deals with the public, other service agencies and professionals involved in the Resource of the…
Added 48 mins ago
WI
Restaurant Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
…unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work…
Added 48 mins ago
TO
Finance Clerk
Town of Pelham
Fonthill, ON
- Full-time
…variety of financial, revenue, billing, collection, customer service, and administrative functions in support of the Corporate Services Department. Duties primarily include responding to…
Added 48 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Oversee the day-to-day operations of the Scheduling Department, ensuring timely, accurate, and consistent service delivery.
Added 48 mins ago
N
Senior Mortgage Underwriter
nesto
Toronto, ON
- Full-time
…CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50 years of mortgage expertise…
Added 48 mins ago
WI
Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
…unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work…
Added 48 mins ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
Quebec, QC
- Full-time
Process Management and Administration are responsible for providing administrative support services to members of the Advisor network across the country.

Home Instead

Patient Care Coordinator/LPN

Burnaby, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Client Care Manager

Pacific Senior Solutions Inc d/b/a Home Instead

About Home Instead

For more than three decades, the Home Instead® network has been the world's leading provider of in-home care for older adults. Each Home Instead franchise offers an individualized approach to help keep aging adults comfortable and cared for at home. Globally, the Home Instead network supports the work of over 100,000 Care Pros and provides more than 60 million hours of care annually. Learn more at homeinstead.com.

Job Summary

At Home Instead, we are dedicated to helping older adults live safely, comfortably, and with dignity in their own homes. The Client Care Manager plays a vital role in ensuring that every client receives personalized, high-quality care while serving as their advocate and primary point of contact. This position is ideal for a compassionate, service-oriented professional with strong interpersonal skills and a commitment to excellence in client care.

As the Client Care Manager, you will build and maintain meaningful relationships with clients and their families, coordinate all aspects of client care including introductions between clients and Care Pros, and conduct quality assurance visits. You will use a consultative sales approach to develop and continuously evaluate tailored service plans, ensuring they meet or exceed client needs. This role requires a balance of relationship-building, sales ability, problem-solving, and operational coordination to maintain Home Instead’s exceptional standard of care.

Key Responsibilities

Client Engagement & Relationship Building: Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
- Serve as the primary point of contact for clients and their families, building lasting, trust-based relationships.
- Conduct in-depth Care Consultations and service inquiries with potential clients and families, assessing needs, creating customized care plans, and executing the consultative sales process.
- Maintain consistent follow-up with potential clients and families who have not yet initiated services, ensuring ongoing support and engagement.
Care Coordination & Quality Assurance: Oversee client service plans, ensuring that care is adapted as needs evolve.
- Collaborate with the care team, schedulers, and Care Pros to ensure seamless service delivery.
- Conduct regular quality assurance visits and update documentation accordingly.
- Lead client and Care Pro introductions, ensuring a smooth and positive experience for both parties.
Collaboration & Problem-Solving: Work closely with Care Pros, healthcare professionals, and family members to create the best outcomes for clients.
- Address client concerns with empathy, professionalism, and proactive problem-solving.
- Identify opportunities to enhance care services and advocate for additional support when needed.
Compliance & Documentation: Maintain accurate and up-to-date client records, including care assessments, service plans, and quality assurance documentation.
- Adhere to all company policies, procedures, and compliance requirements.
Community relations and Referral Partners: Develop and maintain positive and professional relationships with referral sources in the community.

Secondary Responsibilities

Maintain and establish strong relationships with neighboring franchise owners.
Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team.
Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office.
Participate as needed in all Office and Care Pro quarterly meetings
Share in the on- call phone rotation as scheduled

Qualifications & Experience

Experience:
- Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred.
- Experience working directly with older adults, families, and caregivers is a plus.
Education:
- College Degree in Healthcare Administration, LPN, Social Work, Gerontology, or a related field preferred.
Technical Skills:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with client management software preferred.
Other Requirements:
- Availability to work evenings or weekends as needed.
- Valid driver’s license and reliable transportation for client visits
- Ability to maintain confidentiality and adhere to ethical business practices.

Key Competencies

Empathy and compassion - a genuine passion for serving older adults and their families.

Exceptional communication skills- the ability to build trust and rapport with clients and families through clear, compassionate verbal and written communication.

- Strong problem-solving and organizational abilities - adept at managing multiple clients, priorities, and situations at once.
- Attention to detail - ensures accuracy in client records, care plans, and compliance documentation.
- Team-oriented mindset - able to collaborate effectively with Care Pros, office staff, team members.
- Sales ability

If you are interested in learning more about this exciting opportunity, please apply online or email directly at - amen.sandhu@homeInstead.com

We pride ourselves on making our community a safer place for seniors! To us, it's personal.

Your employer is Pacific Senior Solutions Inc, (d.b.a. an independently owned and operated franchise of Home Instead, Inc., an Honor Company)

Apply About employer

More about this job

Responsibilities

Build trusted relationships with clients and families, assess care needs, develop tailored service plans, and coordinate care delivery with Care Pros and office staff. Conduct quality assurance visits, maintain accurate records, address concerns, and develop relationships with community referral partners.

Requirements

Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred; experience with older adults, families, and caregivers is an asset. A related college degree or LPN background is preferred, along with Microsoft Office proficiency, a valid driver’s license, reliable transportation, confidentiality, and availability for occasional evenings or weekends.

Skills

Client Relationship Building
Care Coordination
Client Needs Assessment
Care Plan Development
Consultative Sales
Quality Assurance
Problem-Solving
Communication
Organization
Attention to Detail
Team Collaboration
Client Advocacy
Documentation
Microsoft Office
Confidentiality
Community Relations

Visa sponsorship

Not detected in the job text

Hiring contact email

amen.sandhu@homeInstead.com

Keywords

Senior Care
In-Home Care
Client Care Management
Care Coordination
Care Consultations
Client Assessments
Customized Care Plans
Consultative Sales
Quality Assurance Visits
Care Pros
Client Advocacy
Referral Partners
Community Relations
Client Records
Service Plans
Microsoft Office Suite
Microsoft Word
Microsoft Excel
Microsoft Outlook
Client Management Software
Confidentiality
Ethical Business Practices
Older Adults
Family Caregiving

Report this job