Personal Support Worker

Company Description Home Instead is a leading provider of in-home care services, dedicated to helping older adults live safely and independently while maintaining a high quality of life. Care professionals offer support ranging from occasional respite care to consistent, ongoing assistance, giving families confidence and peace of mind. Team members are carefully selected and trained to deliver compassionate, reliable care that respects each person’s dignity and preferences. Backed by Honor Technology, Home Instead integrates innovative home care solutions with over 30 years of experience in person-centered support. This combination of technology and compassion is reshaping the aging experience for clients and their families.

Role Description The Personal Support Worker at Home Instead provides direct, person-centered care to older adults in their homes, ensuring comfort, safety, and support with daily living activities. Typical responsibilities include assisting with personal care (such as bathing, grooming, and dressing), light housekeeping, meal preparation, and medication reminders. The role also involves offering companionship, monitoring client wellbeing, and reporting changes in condition to supervisors or family members as appropriate. This is a part-time, on-site role based in the Greater Kitchener–Cambridge–Waterloo Metropolitan Area, requiring travel to clients’ homes within the community. Personal Support Workers collaborate with care teams to follow individualized care plans and uphold Home Instead’s standards of quality and respect.

Qualifications

• Experience as a Support Worker or Personal Support Worker, preferably in home care or community-based settings.
• Strong Interpersonal Skills and Communication abilities to build trust, listen actively, and interact respectfully with clients, families, and colleagues.
• Knowledge of Safeguarding practices and commitment to maintaining client safety, confidentiality, and ethical care standards.
• Basic Technical Support and comfort using mobile devices or care-related applications for scheduling, documentation, and communication.
• Relevant certification or training in personal support work, healthcare assistant, or equivalent; CPR/First Aid certification is an asset.
• Ability to assist with activities of daily living, including mobility support, personal hygiene, and safe transfers.
• Reliable transportation to travel between client homes in the Greater Kitchener–Cambridge–Waterloo area and flexibility to work varied shifts.
• Demonstrated patience, empathy, and cultural sensitivity when supporting older adults with diverse needs and backgrounds.