Scheduling and Service Coordinator
- Saskatoon, SK, Canada
Pay: $19 - $22/hour · Full-time
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Job details
- Pay
- Pay: $19 - $22/hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Join Home Instead and build a rewarding career supporting older adults and their families.
As a Scheduling and Service Coordinator, you'll coordinate client and caregiver schedules, ensure service quality, and help deliver exceptional home care.
Your problem-solving talents will be beneficial as you balance attention to service details and people’s needs. Enjoy working with a supportive team focused on positively impacting our aging population, where each day brings meaningful rewards.
Pay: $19 - $22/hour
Benefits
Home Instead is a global leader in premium home care, dedicated to helping older adults remain safe, healthy, and independent at home. We value compassion, excellence, and meaningful relationships.
Home Instead welcomes applications from people with disabilities and provides accommodation throughout the hiring process.
Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people.
As a Scheduling and Service Coordinator, you'll coordinate client and caregiver schedules, ensure service quality, and help deliver exceptional home care.
Your problem-solving talents will be beneficial as you balance attention to service details and people’s needs. Enjoy working with a supportive team focused on positively impacting our aging population, where each day brings meaningful rewards.
Pay: $19 - $22/hour
Benefits
- Extended health, dental, prescription, and life insurance
- Health Spending Account
- RRSP matching
- Paid time off
- Free onsite parking
- Supportive, team-oriented culture
- Comprehensive training and franchise support
- Full-time hours
- Office shifts: Wednesday to Saturday (days)
- On-call shifts: Wednesday to Saturday (evenings, from home)
- Answer calls professionally and provide excellent service
- Coordinate and maintain client and caregiver schedules, fostering quality matches and strong client-caregiver relationships
- Address client and caregiver concerns
- Communicate effectively with clients, families, caregivers, and team members
- Maintain accurate documentation and compliance standards
- Follow company policies and ethical business practices
- Passion for supporting older adults
- Strong customer service and communication skills
- Positive outlook and a sense of humor
- Highly organized, detail-oriented, and adaptable
- Ability to multitask and respond with urgency
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Business or management experience, preferred
- Professional experience caring for an older adult, required
Home Instead is a global leader in premium home care, dedicated to helping older adults remain safe, healthy, and independent at home. We value compassion, excellence, and meaningful relationships.
Home Instead welcomes applications from people with disabilities and provides accommodation throughout the hiring process.
Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people.
More about this job
Responsibilities
Coordinate client and caregiver schedules, maintain strong matches and relationships, and help ensure high-quality home care services. Respond to calls and concerns, communicate with clients, families, caregivers, and colleagues, and maintain accurate documentation while following company policies and ethical standards.
Requirements
Candidates should be passionate about supporting older adults and have strong customer service and communication skills, organization, adaptability, and proficiency with Microsoft Office. Professional experience caring for an older adult is required; business or management experience is preferred.
Skills
- Scheduling
- Customer Service
- Communication
- Problem-Solving
- Organization
- Attention to Detail
- Adaptability
- Multitasking
- Urgency Management
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Caregiver Coordination
- Documentation
- Compliance
Benefits
- Extended Health Insurance
- Dental Insurance
- Prescription Coverage
- Life Insurance
- Health Spending Account
- RRSP Matching
- Paid Time Off
- Free Onsite Parking
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Administrative
- Social Services
Keywords
- Home Care
- Older Adults
- Client Scheduling
- Caregiver Scheduling
- Service Quality
- Client-Caregiver Matching
- Customer Service
- Client Relationships
- Caregiver Relationships
- Family Communication
- Problem-Solving
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Documentation
- Compliance
- Ethical Business Practices
- Business Experience
- Management Experience
- On-Call Support