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Added 13 mins ago
AS
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Added 4 hours ago
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HomeEquity Bank

Business Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Post-secondary education or a technology-related diploma, with 2-3 years experience in business analysis.
Posting language: English
Posted: Oct 28, 2026

Original job description

WHO WE ARE

HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.

OUR VALUES, OUR PASSION

At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.

Customer-Focused. Passionate Advocates
Courage to Act. Do the Right Thing
One Team. One Vision
Think Long-Term. Ever-Evolving
Be Exceptional. Inspire Greatness

POSITION SUMMARY

The Business Analyst is a detail-oriented, highly motivated individual with excellent analytical, organizational, interpersonal, and communication skills. They are deadline oriented with a demonstrated ability to prioritize multiple requests and apply critical thinking to resolve business and system problems.

They will work closely with partners from all departments to understand the complexities of their business problems. Working with both business and technology teams, they will identify opportunities for improvement and recommend solutions where the bank's IT systems can be used to achieve operational and strategic goals.

MAJOR ELEMENTS OF THE ROLE

Evaluates, analyzes assigned requests.
Participates in request reviews with business users.
Reviews business processes and elicits business requirements through whiteboard sessions, process flows and statements of work.
Liaises with internal customers to support system enhancements throughout the development lifecycle.
Works with delivery squad to address change requests from the business and questions on documented requirements.
Ensures deliverables are progressing through tech delivery releases and provides delivery status updates.
Documents test scenarios for business users and conduct UAT (User Acceptance Testing) walkthroughs and labs.
Reviews system enhancements with business users and obtains delivery signoffs.
Documents system changes and provides user training on new functionality.
Participates in project retrospectives and documents lessons learned.

SKILLS AND EXPERIENCE REQUIRED

Post-secondary education or a technology-related diploma, with 2-3 years experience in business analysis.
Experience in eliciting requirements, creating, analyzing, and validating detailed functional specifications, and user acceptance testing.
Experience working with internal clients at all levels and departments.
Familiarity with project management techniques.
Understanding of financial and banking concepts including mortgages, interest rates, property appraisals, credit assessment and mortgage products.
Experience working in Salesforce would also be considered an asset.

WORKING CONDITIONS UNIQUE TO JOB

Hybrid work environment

WHY WORK AT HOMEEQUITY BANK?

Great Environment

HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.

We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.

A Dynamic Culture – With People at the Centre

We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.

Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.

Celebrating Great Work and People

We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.

From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.

Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.

The Perks (for eligible employees)

HomeEquity Bank offers a competitive total rewards package that includes:
Extended health and dental benefits
Employee & Family Assistance Program
Employer-Matched Group Retirement Savings Plan
Employee Share Investment Plan
Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
Employee corporate discount for GoodLife Fitness

HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Please note that our successful candidate is required to complete a background check.

Stay in the Know

Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:

LinkedIn
Youtube
Facebook
Twitter
Instagram
Chip.ca

Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you.

Apply About employer

More about this job

Responsibilities

The Business Analyst evaluates and analyzes business requests while collaborating with cross-functional teams to identify system improvement opportunities. They are responsible for documenting requirements, conducting user acceptance testing, and providing training on new system functionality.

Requirements

Candidates must have post-secondary education or a technology-related diploma along with 2-3 years of experience in business analysis. Proficiency in eliciting requirements, validating functional specifications, and understanding financial or banking concepts is required.

Skills

Business analysis
Requirements elicitation
Functional specifications
User acceptance testing
Process flows
Critical thinking
Project management
Financial concepts
Banking concepts
Mortgages
Salesforce
System enhancements
Data analysis
Communication skills
Stakeholder management

Benefits

Extended health and dental benefits
Employee & Family Assistance Program
Employee Share Investment Plan
Wellness account
Virtual self-care programs
Extended mental health benefits
Employee corporate discount for GoodLife Fitness
Educational Assistance Program
Volunteer grant

Visa sponsorship

Not detected in the job text

Keywords

Business Analyst
Reverse Mortgages
Banking
Financial Services
Salesforce
UAT
Requirements Gathering
Functional Specifications
System Enhancements
Process Flows
Project Management
Credit Assessment
Property Appraisals
Interest Rates
Stakeholder Liaison
Change Requests
User Training
Business Process Improvement
Hybrid Work

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