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Homes Alive Pets Internal Job Board

Assistant Manager

Kelowna, BC, Canada

$19.50-21.50.

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $19.50-21.50.
Experience: 2+ years of experience in retail, grocery, or restaurant.
Posting language: English
Posted: Nov 13, 2026

Original job description

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our mission is to add value to every life. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Assistant Manager

Direct Report

Store Manager

Department

Store Operations

Location

2024 Harvey Ave Kelowna, BC V1Y 8J8

Summary

The Assistant Manager supports the Store Manager in managing the operations and performance of their designated Homes Alive Pets store. The Assistant Manager is responsible for helping coach team members, ensuring that the customer experience is optimal, and stepping in where they are needed.

To achieve success as an Assistant Manager, you should possess experience and knowledge in customer service, staffing, and managing inventory.

Qualifications

2+ years of experience in retail, grocery, or restaurant.
Possessing management experience is an asset.

Core Competencies

Demonstrated leadership. Ability to coach and develop people to succeed and flourish in their roles.
Strong business acumen. To know how to grow and develop the business by effective prioritization and critical thinking.
Resilience. Ability to remain calm and navigate through high stress situations.

Behaviour & Skills

Excellent time management & organization
Excellent attention to detail
Excellent teamwork & collaborative abilities
Excellent customer service
Experience management of inventory & merchandising
Trustworthy & positive attitude
Possess a Class 5 Driver’s License

Job Responsibilities

Top Priorities

Overseeing store staff and properly delegating responsibilities.
Ensuring high quality presentation of floor inventory, including making sure that product is organized and fully stocked.
Maintain customer service excellence in every aspect of the store, including store appearance, staff-customer interactions, display of merchandise, product placement, story layout, and selling procedures.

General Responsibilities

Ensuring high quality presentation of floor inventory, including making sure that product is organized and fully stocked.
Recording inventory shrinkage and completing write-off documentation.
Managing customer returns and submitting credits to head office.
Overseeing accuracy in sales tags, signage, and promotions.
Performing annual store inventory reviews.
Other reasonable duties as identified by the Store Manger.

A Day in the Life of an Assistant Manager

Each day as an Assistant Manager will be dynamic and unique. A typical day will begin with you opening the store and checking in with the staff to make sure that everything is running smoothly. Next, you will likely spend some time reviewing inventory levels, making sure that the store has sufficient inventory and that every shelf is fully stocked. Throughout the day you will also spend time assisting customers, answering questions, and helping address any concerns they may have. You may also need oversee training a new staff member.

Schedule

Full-time (40 hrs/week)

Compensation

$19.50-21.50. Wage commensurate with experience.

Benefits.

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Assistant Manager supports the Store Manager in overseeing daily store operations, including staff delegation and inventory management. They are responsible for maintaining high standards of customer service and ensuring the store environment is well-organized and fully stocked.

Requirements

Candidates must have at least 2 years of experience in retail, grocery, or restaurant settings, with management experience considered an asset. Strong leadership, coaching abilities, and a valid Class 5 Driver’s License are required for the role.

Skills

Leadership
Coaching
Business acumen
Inventory management
Merchandising
Customer service
Time management
Organization
Attention to detail
Teamwork
Critical thinking
Resilience

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store operations
Inventory management
Merchandising
Leadership
Coaching
Customer service
Business acumen
Staff management
Inventory shrinkage
Sales tags
Promotions
Class 5 Driver’s License
Time management
Organization
Critical thinking
Resilience

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Work requirements

Jobs in Canada