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Added 20 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 20 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 20 mins ago
B
Property Manager
BGIS
Iqaluit, NU
- Full-time
The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects…
Added 36 mins ago
VS
Certified Resident Services Attendant - Ontario (2026-11016)
Verve Senior Living
Newmarket, ON
- Part-time
…Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're…
Added 36 mins ago
VS
Certified Resident Services Attendant - Ontario (2026-11014)
Verve Senior Living
Newmarket, ON
- Part-time
…Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're…
Added 36 mins ago
UH
Registered Nurse - Brain Program - Inpatient Stroke Rehabilitation
University Health Network
Toronto, ON
- Part-time
Educating patients, family, referring facilities and other community providers regarding Stroke rehabilitation
Added 36 mins ago
K
Seasonal Sales Associate (Don Mills)
Knix
Toronto, ON
- $19.7 CAD / hour
- Temporary
…real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing…
Added 36 mins ago
K
Seasonal Sales Associate (Halifax)
Knix
Halifax, NS
- $17.9 CAD / hour
- Temporary
…real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing…
Added 36 mins ago
SH - RN/LPN/RPN - Provincial Travel Nurse Team
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager- Provincial Travel Nurse Team the Registered Nurse (RN), Licensed Practical Nurse (LPN), Registered Psychiatric Nurse (RPN) is responsible for…
Added 50 mins ago
CC
Retail Shift Leader
Canna Cabana
Canmore, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 1 hour ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
London, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
Prepared Foods - Clerk Department Second Deli
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Moncton, NB
Provide customers with friendly and professional service. Fulfill duties for all areas of the Deli/ A La Carte Department. Supervise the Deli/A La Carte Department and staff in the absence…
Added 1 hour ago
SD
Beauty Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Osoyoos, BC
- Full-time
Always put the Customer first and provides superior customer service
Added 1 hour ago
K
Seasonal Sales Associate (Guildford)
Knix
Surrey, BC
- $19.7 CAD / hour
- Temporary
…real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing…
Added 1 hour ago
K
Seasonal Sales Associate (Chinook)
Knix
Calgary, AB
- $19.7 CAD / hour
- Temporary
…real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing…
Added 1 hour ago
Office Manager
EBC Inc.
Mississauga, ON
We are looking for an Office Manager who shares that philosophy and wants to play a central role in creating an exceptional workplace experience for our employees, clients, partners, and…
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Canmore, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 1 hour ago
CC
Retail Store Manager
Canna Cabana
AB · Christy's Corner, Edmonton, AB
- Full-time
The Retail Store Manager at St Albert Trail NW, Edmonton, AB is responsible for the daily operations and profitability of the establishment according to set goals and business objectives.…
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Canmore, AB
- Full-time
…retail regulations, and delivers a high standard of customer service in a fast-paced retail environment. The role is performed on a split-shift basis built around the store's busiest…
Added 2 hours ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 2 hours ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 2 hours ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 2 hours ago
BC
Registered Practical Nurse - Pre-Admission
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 2 hours ago
BC
Recreation Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 2 hours ago
BC
Registered Practical Nurse - Integrated Stroke Unit
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…

Homes Alive Pets Internal Job Board

Guest Service Representative (Full Time)

Calgary, AB, Canada

$16.25 · Full-time

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Job details

Pay: $16.25
Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

Why Homes Alive Pets?

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our co-workers, our brand partners and vendors, and our communities.

Job Title

Guest Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

110-6711 Macleod Trail SW, Calgary AB, T2H 2T3

Summary

Guest Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Guest Service Representatives operate the till, offer honest, brand-agnostic advice about products and pet care, stock shelves and manage overstock, and keep the store clean, organized, and welcoming.

The ideal Guest Service Representative has excellent communication and people skills, experience in guest service or a willingness to learn, and a passion for pets. Training in our products, pet care, and nutrition is provided.

Qualifications

Required

Ability and willingness to repeatedly lift up to 50 lbs.
Ability and willingness to work in the freezer (down to -18°C) for extended periods of time. Freezer jackets and equipment are provided.
Ability and willingness to work at height, including operating the WAVE (a mechanical worker assist vehicle) to retrieve product. WAVE training is provided.
Comfortable working around dogs and cats, as guests regularly bring their pets into the store.

Preferred

Experience with dogs and/or cats, and knowledge of pet care and nutrition, especially raw food.

Skills & Attributes

Positive & Hardworking Attitude. A willingness to go the extra mile to give every guest the best possible experience.
Strong Communication. Ability to communicate clearly and confidently with guests and co-workers.
Resilience. Ability to remain calm and navigate high-stress situations.
Teamwork. Works collaboratively and pitches in wherever the store needs help.
Time Management & Attention to Detail. Stays on top of tasks and completes them accurately.
Trustworthiness. Handles cash, product, and guest information with integrity.

Job Responsibilities

Guest Service Representatives are responsible for a variety of store functions, including but not limited to:

Guest Service

Greet guests, learn the needs of each guest and their pet, and offer honest, brand-agnostic advice focused on the right product rather than the upsell.
Operate the till and accurately handle cash.
Process returns and exchanges.
Hand off Buy-Online-Pickup-In-Store and same-day orders, as needed.
Help guests carry product out to their vehicles as requested.
Assist with online order fulfilment as needed.

Stocking & Store Appearance

Keep shelves fully stocked, clean, and organized.
When shelf product runs low, restock from the back-of-store warehouse, rotating product first-in, first-out (FIFO).
Keep overstock organized so product is easy to find and rotate.
Organize and rotate frozen product in the warehouse and display freezers.
Continuously check expiry dates and remove outdated product from shelves.
Clean shelves and face product (arrange products in an organized and appealing manner).
Ensure product information (e.g. price tags, sale and Petcoins signs) is visible and up to date.
Place digital sales tags and replace their batteries as needed.

Store Operations

Assist in completing opening and closing duties.
Complete routine tasks in stocking and store checklists and tasks delegated by leaders, following procedures for safety, efficiency, clear communication, and inventory accuracy.

Team & Growth

Take initiative to support co-workers and leaders with projects and tasks, helping build a culture of service.
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.

A Day in the Life of a Guest Service Representative

Each day as a Guest Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet care and nutrition, and assisting them at the till. You will also stock shelves, keep overstock organized, and spend dedicated time in our warehouse and display freezers organizing and rotating frozen product. Throughout the day, you will help keep the store clean and presentable, with shelves that are full and well organized. And since guests often bring their pets into the store, you will get plenty of opportunities to interact with dogs and cats (and even hand out treats!).

Schedule

Full-time Guest Service Representatives are scheduled to work between 30 and 40 hrs./week.
Shifts may be morning, afternoon, or evening, Monday to Sunday, and are determined at the discretion of the Store Manager.
Availability to work evenings, weekends, and holidays is required.
Closing shifts may run until 10:30 pm to complete closing duties.
The first Tuesday of each month is 10% Tuesday and is a blackout day for time off. Shifts that day may fall anywhere between 6:00 am and 11:30 pm.

Compensation

$16.25

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Apply About employer

More about this job

Responsibilities

The Guest Service Representative is responsible for providing expert pet care advice, operating the till, and ensuring a positive experience for all store guests. They also manage store operations including stocking shelves, organizing warehouse inventory, and maintaining a clean and welcoming environment.

Requirements

Candidates must be able to lift up to 50 lbs and work in cold freezer environments for extended periods. The role requires availability for evenings, weekends, and holidays, along with a passion for pets and strong communication skills.

Skills

Guest service
Communication
Cash handling
Inventory management
Pet care
Nutrition knowledge
Time management
Attention to detail
Teamwork
Resilience
Product stocking
Conflict resolution

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Retail
Pet care
Nutrition
Inventory control
FIFO
Customer service
Warehouse operations
Point of sale
Merchandising
Safety compliance
Team collaboration
Cash management
Product knowledge
Order fulfillment

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