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Added 24 mins ago
Customer Support Representative
Actalent
Calgary, AB
Temporary
The Customer Support Associate (CSA) is responsible for ensuring our customers – including but not limited to contract employees, clients, field offices, program offices, and alternative…
Added 24 mins ago
Sales Support Representative
TYM CANADA
Whitby, ON
Full-time
Position Summary: Reporting to the Accounting Manager, the Sales Support coordinates dealer-facing sales operations for TYM Canada's dealer network - from order processing and inventory…
Added 24 mins ago
Senior Litigation Lawyer
ME Law - Business Litigation Lawyers
Toronto, ON
Full-time
…the operational demands of running a law firm will find that business operations, administration, and business development are managed independently. The practice portfolio includes complex…
Added 54 mins ago
Operations Representative
Yogen Früz
Markham, ON
Full-time
The Operations Representative serves as the primary liaison between franchised locations and the corporate office, supporting multi-unit operations, financial performance, and franchisee…
Added 54 mins ago
Outside Sales Representative
CPP Distribution
AB · Edmonton, AB
Full-time
The Outside Sales Representative is responsible for growing revenue and strengthening customer relationships within an assigned territory. This role combines proactive business development,…
Added 55 mins ago
Process Technician – Painter/Masker/Sealer – Afternoon
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Full-time
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Added 1 hour ago
Preliminary Investigator / Human Services Program Representative 1
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
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Job Class: Human Services Program Representative 1
Added 1 hour ago
Packline
Mary Browns
Toronto, ON
Up to $17.95 CAD / hour
Full-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Added 1 hour ago
Front Desk Representative (Full-Time)
Shiplake Properties
Toronto, ON
Full-time
Shiplake Properties Ltd. is a third-generation family-owned business, constructing urban residences for nearly 80 years. We own and manage a variety of apartment complexes tailored to…
Added 1 hour ago
Funeral Director
Mount Pleasant Group
Toronto, ON
$80,735 to $90,555 CAD / year
Full-time
Please note that occasional travel to other locations may be required to provide operational support as needed.
Added 1 hour ago
Account Architect
Northwestel
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…Executives, Account Managers, Associate Vice-Presidents, Directors of Operations, Marketing, Implementation and Sales Support, Product Managers, and Affiliate representatives for the…
Added 1 hour ago
Funeral Director
Mount Pleasant Group
Toronto, ON
$80,735 to $90,555 CAD / year
Full-time
Please note that occasional travel to other locations may be required to provide operational support as needed.
Added 2 hours ago
PT Stock Associate - BOSS Store, Vaughan Mills
HUGO BOSS Canada, Inc.
Vaughan, ON
Other
Utilize effective communication skills in delivering exceptional service to customers, driving business with the merchant group and general problem solving.
Added 2 hours ago
Mail Service Courrier (22 hours / week) - Class 1 or 2 or 3 F Driver
Canada Post - Postes Canada
Quebec, QC
…the world. And we do all this by providing residential and business customers with the best possible delivery experience in the…
Added 3 hours ago
Medical Laboratory Technologist - Eagle Ridge Hospital
Provincial Health Services Authority
Port Moody, BC
Part-time
Meaningful Impact: Support diverse clinical areas, community-based to tertiary care hospitals with state of the art diagnostics, ensuring optimal outcomes for all patient populations. Work…
Added 3 hours ago
Registration/Booking Clerk
Provincial Health Services Authority
Vancouver, BC
Full-time
…care too – offering health, wellness, development programs to support you – at work and at…
Added 4 hours ago
COURT & CLIENT REPRESENTATIVE
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Brampton, ON
Full-time
High School (Grade 12) graduation plus an additional program of over one and up to two years or equivalent in Court Support Services, Court Reporting, Law, Business, Psychology, Sociology,…
Added 4 hours ago
Clerk C - Administrative Assistant
City of Winnipeg
Winnipeg, MB
Full-time
The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity…
Added 5 hours ago
Assistant Store Manager - Masonville
Hillberg & Berk
London, ON
Contract
As an Assistant Store Manager, you’ll be responsible for supporting the day-to-day retail store operations, coaching and developing a team, driving sales, and ensure that we are continually…
Added 6 hours ago
Medical Laboratory Technologist - Sechelt Hospital Labs
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Added 7 hours ago
Environmental SKE Sales Rep
Safety-Kleen
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$60,000 to $65,000 CAD / year
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Safety-Kleen, a Clean Harbors company, is seeking a Sales Representative to join our safety conscious East Ontario sales team! The position is responsible for maintaining existing accounts…
Added 7 hours ago
Nurse, Clinical Informatics Specialist
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Added 8 hours ago
Coordinator, Region Office Operations, Kelowna, BC
IG Wealth Management
BC · British Columbia, Canada
Full-time
POSITION SUMMARY: The Coordinator, Region Office Operations serves as the primary point of contact, delivering services to both internal and external clients of IG Wealth Management. This…
Added 8 hours ago
Office + Sales Coordinator
Alera Skin Care Products Inc.
Vancouver, BC
Full-time
…professionally. The position works closely with the Sales and Operations teams and requires a high level of organization, attention to detail, responsiveness, and consistent…
Added 8 hours ago
Temporary Community Safety Services Manager
City of Saint John
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Full-time
…term up to 2 years. The successful candidate’s objective is to support community well-being in the City of Saint John by promoting, monitoring, and enforcing municipal by-laws to ensure…

Homes Alive Pets Internal Job Board

Web Guest Service Representative (Temporary, Part Time)

Langley (District), BC, Canada

Pay: $19-22/hr.
Job type: Part-time
Experience: 1-2 years of experience in grocery or retail.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our mission is to add value to every life. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Web Guest Service Representative

Direct Report

Web Store Manager

Department

Web Operations

Location

19888 Langley Bypass, Unit 200 Langley, BC V3A 4Y1

Summary

The Web Guest Service Representative is responsible for providing optimal customer service by ensuring that all online orders are processed in an exceptionally organized and timely manner, and to meet any customer queries, comments, or complaints over the phone, email, or website chat function. It is the responsibility of the Web Guest Service Representative to ensure the needs of customers are met with the highest quality of experience.

To achieve success as a Web Guest Service Representative, you should possess experience and knowledge in customer service and be efficient in managing tasks in a timely manner.

Qualifications

1-2 years of experience in grocery or retail.
Experience in website management is an asset.

Core Competencies

Attention to detail. Ability to complete projects while being attentive to the smallest details.
Strong communication. High competency in both written and verbal communication.
Resilience. Ability to remain calm and navigate through high stress situations.

Behaviour & Skills

Positive and hardworking attitude.
Excellent time management & attention to detail.
Excellent teamwork & collaborative abilities.
Confident & articulate communication.
Trustworthy & positive attitude.
Ability to type 50 wpm.

Job Responsibilities

Manage communications with customers via email, phone calls, and website chat functions, including questions, comments, and complaints.
Provide quick and effective communication with customers regarding online returns and exchanges.
Provide administrative support to the Web Operations department.
Any other reasonable tasks as assigned by the Web Operations Manager.

A Day in the Life of a Web Guest Service Representative

The job of a Web Guest Service Representative is always dynamic. On a typical workday, you will do a variety of different tasks, including (1) fielding phone calls, emails, and live chats from online guests; (2) communicating with the stores and assist in any questions that may arise with online and curbside orders; (3) contacting guests with order and tracking information; (4) assisting in assigning online orders to the various stores; (5) creating work orders in the POS system for any back-ordered items; (6) processing and refunding all online returns; (7) reviewing product reviews and posting them to the website; (8) contacting and filing claims with courier companies; and (9) handing other tasks that arise throughout the day. You’ll never be bored, that’s for sure!

Schedule

Part Time; Evenings from 4:00 PM to 8:00 PM, Monday to Friday
Hours chosen at the discretion of the Web Order Manager.
Position is temporary until February 15, with potential to change into a permanent-part time position.

Compensation

$19-22/hr. Wage commensurate with experience.

Benefits.

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discount

#INDLP

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More about this job

Responsibilities

The Web Guest Service Representative manages customer inquiries via phone, email, and chat while ensuring online orders are processed accurately and efficiently. They also provide administrative support to the Web Operations department and assist with order tracking and returns.

Requirements

Candidates must have 1-2 years of experience in retail or grocery environments and possess strong communication skills. Proficiency in typing at least 50 wpm and the ability to remain calm in high-stress situations are required.

Skills

Customer service
Communication
Time management
Attention to detail
Typing
Problem solving
Teamwork
Administrative support
Conflict resolution
Data entry

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Grocery
Web Operations
Order Processing
POS System
Administrative Support
Communication
Time Management
Attention To Detail
Typing
Returns
Exchanges
Curbside Orders
E-commerce

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