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Added 13 mins ago
W
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Homes Alive Pets

Customer Service Representative (Full Time)

Edmonton, AB, Canada

$16.00/hr. · Full-time

Apply About employer

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Job details

Pay: $16.00/hr.
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

Original job description

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our Mission is to add value to every life. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Customer Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

13340 St. Albert Trail NW Edmonton, AB T5L4P6

Job Summary

Customer Service Representatives are the first point of contact for customers and strive to ensure that each customer has a positive shopping experience. Responsibilities of Customer Service Representatives include operating cash registers and handling money, providing customers with information about products offered in the store, and maintaining a clean and organized work environment.

The ideal Customer Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.

Core Competencies

A Positive and Hardworking Attitude. A willingness to go the extra mile to provide customers with the best possible shopping experience.
Strong Communication Skills. Ability to clearly communicate with customers and other staff.
Resilience. Ability to remain calm and navigate through high stress situations

Behaviour & Skills

Customer Service
Excellent time management & attention to detail
Excellent teamwork & collaborative abilities
Confident & articulate communication
Trustworthy & positive attitude
Understanding of pet nutrition & needs
Ability to lift 50lbs

Job Responsibilities

Customer Service Representatives are responsible for these 5 areas of store functions in order of Priority with objectives:

Customer Service

To serve and learn the immediate needs of customers and offering honest and sincere advice, as well as welcoming them to the culture of the Homes Alive community.
Operate cash registers and accurately handle cash.

Store Appearance

Maintain stock on the shelves, product detail communication for your specific section (ie. Price tags, sales signs, etc.), clean and face products and shelves to provide the highest quality of solo shopping experience for the customer.

Employee Service

Self-initiate service to co-workers and leaders to assist with any projects or tasks to develop a culture and community of servantship and improve the quality of life of those around you.

System Maintenance

Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.

Self-Development

Take initiative in any possible opportunities to learn and develop skills or knowledge in any area within Homes Alive to develop yourself to become a servant leader (a leader that goes the extra mile to serve others).

A Day in the Life of a Customer Service Representative

Each day as a Customer Service Representative will be dynamic and unique. A typical day will involve you helping customers find the supplies they need for their pets, providing them with information about pet care and nutrition, and assisting them at the cash register. You will also work to make sure your store looks clean and presentable and that inventory on the shelves is full and well organized. As customers often bring their pets into the store, you will also get plenty of opportunity to interact with dogs and cats (and even hand out treats!)

Schedule

Full-time Customer Service Representatives are scheduled to work a minimum of 32 hrs./week and up to 40 hrs./week. Shifts may be morning, afternoon, or evening, Monday to Sunday.
Shifts are determined at the discretion of the Store Manager.

Compensation

$16.00/hr.

Benefits.

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care

Apply About employer

More about this job

Responsibilities

The Customer Service Representative is responsible for providing excellent customer service, handling cash transactions, and maintaining store appearance. They also assist with inventory management and support co-workers to foster a collaborative community environment.

Requirements

The ideal candidate should have strong communication skills, a positive attitude, and a passion for pets. The ability to lift 50lbs and a willingness to learn about pet nutrition and store operations are required.

Skills

Customer service
Cash handling
Communication
Teamwork
Time management
Attention to detail
Pet nutrition knowledge
Problem solving
Interpersonal skills

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Pet Care
Cashier
Inventory Management
Store Operations
Pet Nutrition
Teamwork
Communication
Point of Sale

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