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Added 7 mins ago
JE
Quality Assurance Manager
Johnson Electric
Stratford, ON · Canada - PM Stratford (General)
- Full-time
Maintain and continuously improve the Quality Management System in accordance with IATF 16949 and customer-specific requirements
Added 23 mins ago
Mortgage Accounting Clerk - Toronto
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▪ Maintain proactive relationship with order fulfilment counterpart
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- Full-time
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Added 17 hours ago
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Added 19 hours ago
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Added 21 hours ago
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Overnight Order Fulfilment Associate: Full Time - LANGFORD
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Canada
- Full-time
As an Order Picker, you will help continue to grow our online business and customer relationships by obtaining detailed list of product(s) necessary to fill each order, prioritizing them…
Added 22 hours ago
CT
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This is a key leadership position responsible for overseeing customer support and parts order fulfilment operations across Canada, ensuring customers receive a consistently high level of…
Added 1 day ago
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Added 1 day ago
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Added 1 day ago
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Added 3 days ago
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Added 3 days ago
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Added 3 days ago
HR
Operations Specialist
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Model exceptional customer service standards that demonstrate alignment with our relationship-based selling culture, towards the achievement of clientele and NPS goals (obtain and log…
Added 3 days ago
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Added 3 days ago
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- Full-time
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Added 3 days ago
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…and offshore sourcing, vendor relationship and performance management, RFPs, costing, supply risk management, quality management, vendor onboarding and much…
Added 3 days ago
CF
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Added 4 days ago
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Inside Sales Representative, Legacy Products
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Added 4 days ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets Internal Job Board
Lethbridge, AB
- Full-time
Time Management & Attention to Detail. Stays on top of tasks and completes them accurately.

Homes Alive Pets

Customer Service Representative (Full Time)

Lethbridge, AB, Canada

$16.25 · Full-time

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Job details

Pay: $16.25
Job type: Full-time
Posting language: English
Posted: Oct 22, 2026

Original job description

Why Homes Alive Pets?

This isn’t your average pet store. Our stores are community hubs built on a belief in a higher standard for pet care – and our team is the reason why. We take a brand-agnostic, knowledge-over-upselling approach, focusing entirely on getting to know each guest and their pet, and empowering confident decisions.

Our mission is to add value to every life. That means our guests and their pets, our co-workers, our brand partners and vendors, and our communities.

Job Title

Customer Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

910 3rd Ave S Lethbridge, AB T1J 0H9

Summary

Customer Service Representatives are the first point of contact for our guests and strive to ensure every guest has a positive experience. This is a generalist role: Customer Service Representatives operate the till, offer honest, brand-agnostic advice about products and pet care, stock shelves and manage overstock, and keep the store clean, organized, and welcoming.

The ideal Customer Service Representative has excellent communication and people skills, experience in guest service or a willingness to learn, and a passion for pets. Training in our products, pet care, and nutrition is provided.

Qualifications

Required

Ability and willingness to repeatedly lift up to 50 lbs.
Ability and willingness to work in the freezer (down to -18°C) for extended periods of time. Freezer jackets and equipment are provided.
Ability and willingness to work at height, including operating the WAVE (a mechanical worker assist vehicle) to retrieve product. WAVE training is provided.
Comfortable working around dogs and cats, as guests regularly bring their pets into the store.

Preferred

Experience with dogs and/or cats, and knowledge of pet care and nutrition, especially raw food.

Skills & Attributes

Positive & Hardworking Attitude. A willingness to go the extra mile to give every guest the best possible experience.
Strong Communication. Ability to communicate clearly and confidently with guests and co-workers.
Resilience. Ability to remain calm and navigate high-stress situations.
Teamwork. Works collaboratively and pitches in wherever the store needs help.
Time Management & Attention to Detail. Stays on top of tasks and completes them accurately.
Trustworthiness. Handles cash, product, and guest information with integrity.

Job Responsibilities

Customer Service Representatives are responsible for a variety of store functions, including but not limited to:

Guest Service

Greet guests, learn the needs of each guest and their pet, and offer honest, brand-agnostic advice focused on the right product rather than the upsell.
Operate the till and accurately handle cash.
Process returns and exchanges.
Hand off Buy-Online-Pickup-In-Store and same-day orders, as needed.
Help guests carry product out to their vehicles as requested.
Assist with online order fulfilment as needed.

Stocking & Store Appearance

Keep shelves fully stocked, clean, and organized.
When shelf product runs low, restock from the back-of-store warehouse, rotating product first-in, first-out (FIFO).
Keep overstock organized so product is easy to find and rotate.
Organize and rotate frozen product in the warehouse and display freezers.
Continuously check expiry dates and remove outdated product from shelves.
Clean shelves and face product (arrange products in an organized and appealing manner).
Ensure product information (e.g. price tags, sale and Petcoins signs) is visible and up to date.
Place digital sales tags and replace their batteries as needed.

Store Operations

Assist in completing opening and closing duties.
Complete routine tasks in stocking and store checklists and tasks delegated by leaders, following procedures for safety, efficiency, clear communication, and inventory accuracy.

Team & Growth

Take initiative to support co-workers and leaders with projects and tasks, helping build a culture of service.
Pursue opportunities to learn and grow across Homes Alive Pets, developing into a leader who models humility and service to others.

A Day in the Life of a Customer Service Representative

Each day as a Customer Service Representative will be dynamic and unique. A typical day will involve helping guests find the supplies they need for their pets, sharing information about pet care and nutrition, and assisting them at the till. You will also stock shelves, keep overstock organized, and spend dedicated time in our warehouse and display freezers organizing and rotating frozen product. Throughout the day, you will help keep the store clean and presentable, with shelves that are full and well organized. And since guests often bring their pets into the store, you will get plenty of opportunities to interact with dogs and cats (and even hand out treats!).

Schedule

Full-time Customer Service Representatives are scheduled to work between 30 and 40 hrs./week.
Shifts may be morning, afternoon, or evening, Monday to Sunday, and are determined at the discretion of the Store Manager.
Availability to work evenings, weekends, and holidays is required.
Closing shifts may run until 10:30 pm to complete closing duties.
The first Tuesday of each month is 10% Tuesday and is a blackout day for time off. Shifts that day may fall anywhere between 6:00 am and 11:30 pm.

Compensation

$16.25

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Apply About employer

More about this job

Responsibilities

The Customer Service Representative is responsible for providing excellent guest service, managing the till, and offering knowledgeable advice on pet care products. They also maintain store appearance by stocking shelves, organizing inventory, and ensuring a clean, welcoming environment.

Requirements

Candidates must be able to lift up to 50 lbs and work in cold freezer environments. Availability to work evenings, weekends, and holidays is required for this full-time position.

Skills

Customer service
Communication
Cash handling
Inventory management
Time management
Attention to detail
Teamwork
Resilience
Pet care knowledge
Product stocking
Conflict resolution
Interpersonal skills

Benefits

Dental care
Disability insurance
Extended health care
Life insurance
Paid time off
Vision care
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Retail
Pet care
Customer service
Inventory control
FIFO
Warehouse operations
Cashier
Point of sale
Nutrition
Merchandising
Stocking
Order fulfillment
Pet nutrition
Raw food
Store operations

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